4 Replies Latest reply: May 25, 2011 8:49 PM by Guo Liu RSS

    Extension Manager is not recognizing that I have Photshop CS5 Installed.

    verdemantis

           Thus I can not install any extensions for Photoahop and this is a problem.  I have the CS5 Master Collection installed and the Extension Manager recognizes all of the other apps, just not the one I currently need.  I have already checked the XManConfig.xml file and it is there and appears glitch free.  I have already invested a significant amount of time into fixing this problem yethave made little progress.  Any help would be greatly appreciated.

      Thanks.

        • 1. Re: Extension Manager is not recognizing that I have Photshop CS5 Installed.
          Guo Liu Adobe Employee

          Hi, verdemantis

           

          Could you please provide more details about your problems on the following items:

          1. What's your platform, Windows or Mac? And what's the the version and bit of your operating system, like Windows 7 32bit, etc.
          2. Are there any warning message when launching Extension Manager?
          3. Do you have old version of Photoshop or Extension Manager installed on your system, before installing Master Collection CS5?
          4. You can attach your XManConfig.xml file as attachment also, so that we could have a check on it.

           

          Thanks.

          • 2. Re: Extension Manager is not recognizing that I have Photshop CS5 Installed.
            verdemantis

            Im running it on 64 bit Windows 7, The Mastercollection is installed as 32 bit, but oddly enough the version of Photoshop I use most is 64 bit. Though I do have a 32 bit installed as well.  And The extension manager works for the rest of the suite, and it opens without any warning notifications.  The 64 and 32 bit versiond of PS were installed pretty much simultaneously.  (2 min of difference)

             

            Here is the XManConfig.xml for the 32 bit PS

            <?xml  version="1.0" encoding="UTF-8" ?>
            - <Configuration>
               
            - <VariableForExMan>
                     
            <Data key="EmStorePath">$SharedRibsDataFolder/Adobe/Extension  Manager</Data>
            <Data key="$photoshopappfolder">$installfolder</Data>
                   
            <Data key="$pluginsfolder">$photoshopappfolder/Plug-Ins</Data>
                   
            <Data key="$presetsfolder">$photoshopappfolder/Presets</Data>
                   
            <Data key="$platform">Win</Data>
                            
            <Data key="$actions">$presetsfolder/Actions</Data>
                   
            <Data key="$blackandwhite">$presetsfolder/Black and White</Data>
                   
            <Data key="$brushes">$presetsfolder/Brushes</Data>
                   
            <Data key="$channelmixer">$presetsfolder/Channel Mixer</Data>
                   
            <Data key="$colorbooks">$presetsfolder/Color Books</Data>
                   
            <Data key="$colorrange">$presetsfolder/Color Range</Data>
                   
            <Data key="$colorswatches">$presetsfolder/Color Swatches</Data>
                   
            <Data key="$contours">$presetsfolder/Contours</Data>
                   
            <Data key="$curves">$presetsfolder/Curves</Data>
                   
            <Data key="$customshapes">$presetsfolder/Custom Shapes</Data>
                   
            <Data key="$duotones">$presetsfolder/Duotones</Data>
                   
            <Data key="$exposure">$presetsfolder/Exposure</Data>
                   
            <Data key="$gradients">$presetsfolder/Gradients</Data>
                   
            <Data key="$huesat">$presetsfolder/Hue Sat</Data>
                   
            <Data key="$imagestatistics">$presetsfolder/Image Statistics</Data>
                   
            <Data key="$keyboardshortcuts">$presetsfolder/Keyboard Shortcuts</Data>
                   
            <Data key="$layouts">$presetsfolder/Layouts</Data>
                   
            <Data key="$lenscorrection">$presetsfolder/Lens Correction</Data>
                   
            <Data key="$levels">$presetsfolder/Levels</Data>
                   
            <Data key="$liquifymeshes">$presetsfolder/Liquify Meshes</Data>
                   
            <Data key="$menucustomization">$presetsfolder/Menu Customization</Data>
                   
            <Data key="$optimizedcolors">$presetsfolder/Optimized Colors</Data>
                   
            <Data key="$optimizedoutputSettings">$presetsfolder/Optimized Output  Settings</Data>
                   
            <Data key="$optimizedsettings">$presetsfolder/Optimized Settings</Data>
                   
            <Data key="$patterns">$presetsfolder/Patterns</Data>
                   
            <Data key="$reducenoise">$presetsfolder/Reduce Noise</Data>
                   
            <Data key="$replacecolor">$presetsfolder/Replace Color</Data>
                   
            <Data key="$scripts">$presetsfolder/Scripts</Data>
                   
            <Data key="$selectivecolor">$presetsfolder/Selective Color</Data>
                   
            <Data key="$shadowhighlight">$presetsfolder/Shadow Highlight</Data>
                   
            <Data key="$smartsharpen">$presetsfolder/Smart Sharpen</Data>
                   
            <Data key="$styles">$presetsfolder/Styles</Data>
                   
            <Data key="$textures">$presetsfolder/Textures</Data>
                   
            <Data key="$tools">$presetsfolder/Tools</Data>
                   
            <Data key="$variations">$presetsfolder/Variations</Data>
                   
            <Data key="$webphotogallery">$presetsfolder/Web Photo Gallery</Data>
                   
            <Data key="$workspaces">$presetsfolder/Workspaces</Data>
                   
            <Data key="$zoomify">$presetsfolder/Zoomify</Data>
            <Data key="$hueandsaturation">$presetsfolder/Hue and Saturation</Data>
            <Data key="$lights">$presetsfolder/Lights</Data>
            <Data key="$materials">$presetsfolder/Materials</Data>
            <Data key="$meshes">$presetsfolder/Meshes</Data>
            <Data key="$rendersettings">$presetsfolder/Render Settings</Data>
            <Data key="$volumes">$presetsfolder/Volumes</Data>
            <Data key="$widgets">$presetsfolder/Widgets</Data>
                   
            <Data key="$localesfolder">$photoshopappfolder/Locales</Data>
                   
            <Data key="$additionalplugins">$localesfolder/$LOCALE/Additional  Plug-ins</Data>
                   
            <Data key="$additionalpresets">$localesfolder/$LOCALE/Additional  Presets</Data>
                   
            <Data key="$localeskeyboardshortcuts">$localesfolder/$LOCALE/Additional  Presets/$platform/Keyboard Shortcuts</Data>
                   
            <Data key="$localesmenucustomization">$localesfolder/$LOCALE/Additional  Presets/$platform/Menu Customization</Data>
                   
            <Data key="$localesworkspaces">$localesfolder/$LOCALE/Additional  Presets/$platform/Workspaces</Data>
                   
            <Data key="$automate">$pluginsfolder/Automate</Data>
                   
            <Data key="$digimarc">$pluginsfolder/Digimarc</Data>
                   
            <Data key="$displacementmaps">$pluginsfolder/Displacement Maps</Data>
                   
            <Data key="$effects">$pluginsfolder/Effects</Data>
                   
            <Data key="$extensions">$pluginsfolder/Extensions</Data>
                   
            <Data key="$fileformats">$pluginsfolder/File Formats</Data>
                   
            <Data key="$filters">$pluginsfolder/Filters</Data>
                   
            <Data key="$imagestacks">$pluginsfolder/Image Stacks</Data>
                   
            <Data key="$importexport">$pluginsfolder/Import-Export</Data>
                   
            <Data key="$measurements">$pluginsfolder/Measurements</Data>
            <Data key="$panels">$pluginsfolder/Panels</Data>
                   
            <Data key="$parser">$pluginsfolder/Parser</Data>
            <Data key="$3dengines">$pluginsfolder/3D Engines</Data>
                   
            <Data key="$lightingstyles">$pluginsfolder/Filters/Lighting  Styles</Data>
                            
            <Data key="$matlab">$photoshopappfolder/MATLAB</Data>
                                      
            <Data key="UserExtensionFolder">$photoshopappfolder</Data>
                   
            <Data key="$photoshop">$UserDataFolder/Adobe/Adobe Photoshop  CS5/Configuration</Data>
                   
            <Data key="DisplayName">Photoshop CS5 32</Data>
                   
            <Data key="ProductName">Photoshop32</Data>
                   
            <Data key="FamilyName">Photoshop</Data>
                   
            <Data key="ProductVersion">12.0</Data>
                   
            <Data key="IconPath">Configuration/PS_exman_24px.png</Data>
            <Data key="SupportedInSuite">CS5</Data>
            <Data key="HostNameForCSXS">PHSP</Data>
            <Data key="Bit">32</Data>
            </VariableForExMan>
             
            </Configuration>


            And here is the XmanConfig.xml for the 64 bit
            <?xml  version="1.0" encoding="UTF-8" ?>
            - <Configuration>
               
            - <VariableForExMan>
                     
            <Data key="EmStorePath">$SharedRibsDataFolder/Adobe/Extension  Manager</Data>
            <Data key="$photoshopappfolder">$installfolder</Data>
                   
            <Data key="$pluginsfolder">$photoshopappfolder/Plug-Ins</Data>
                   
            <Data key="$presetsfolder">$photoshopappfolder/Presets</Data>
                   
            <Data key="$platform">Win</Data>
                            
            <Data key="$actions">$presetsfolder/Actions</Data>
                   
            <Data key="$blackandwhite">$presetsfolder/Black and White</Data>
                   
            <Data key="$brushes">$presetsfolder/Brushes</Data>
                   
            <Data key="$channelmixer">$presetsfolder/Channel Mixer</Data>
                   
            <Data key="$colorbooks">$presetsfolder/Color Books</Data>
                   
            <Data key="$colorrange">$presetsfolder/Color Range</Data>
                   
            <Data key="$colorswatches">$presetsfolder/Color Swatches</Data>
                   
            <Data key="$contours">$presetsfolder/Contours</Data>
                   
            <Data key="$curves">$presetsfolder/Curves</Data>
                   
            <Data key="$customshapes">$presetsfolder/Custom Shapes</Data>
                   
            <Data key="$duotones">$presetsfolder/Duotones</Data>
                   
            <Data key="$exposure">$presetsfolder/Exposure</Data>
                   
            <Data key="$gradients">$presetsfolder/Gradients</Data>
                   
            <Data key="$huesat">$presetsfolder/Hue Sat</Data>
                   
            <Data key="$imagestatistics">$presetsfolder/Image Statistics</Data>
                   
            <Data key="$keyboardshortcuts">$presetsfolder/Keyboard Shortcuts</Data>
                   
            <Data key="$layouts">$presetsfolder/Layouts</Data>
                   
            <Data key="$lenscorrection">$presetsfolder/Lens Correction</Data>
                   
            <Data key="$levels">$presetsfolder/Levels</Data>
                   
            <Data key="$liquifymeshes">$presetsfolder/Liquify Meshes</Data>
                   
            <Data key="$menucustomization">$presetsfolder/Menu Customization</Data>
                   
            <Data key="$optimizedcolors">$presetsfolder/Optimized Colors</Data>
                   
            <Data key="$optimizedoutputSettings">$presetsfolder/Optimized Output  Settings</Data>
                   
            <Data key="$optimizedsettings">$presetsfolder/Optimized Settings</Data>
                   
            <Data key="$patterns">$presetsfolder/Patterns</Data>
                   
            <Data key="$reducenoise">$presetsfolder/Reduce Noise</Data>
                   
            <Data key="$replacecolor">$presetsfolder/Replace Color</Data>
                   
            <Data key="$scripts">$presetsfolder/Scripts</Data>
                   
            <Data key="$selectivecolor">$presetsfolder/Selective Color</Data>
                   
            <Data key="$shadowhighlight">$presetsfolder/Shadow Highlight</Data>
                   
            <Data key="$smartsharpen">$presetsfolder/Smart Sharpen</Data>
                   
            <Data key="$styles">$presetsfolder/Styles</Data>
                   
            <Data key="$textures">$presetsfolder/Textures</Data>
                   
            <Data key="$tools">$presetsfolder/Tools</Data>
                   
            <Data key="$variations">$presetsfolder/Variations</Data>
                   
            <Data key="$webphotogallery">$presetsfolder/Web Photo Gallery</Data>
                   
            <Data key="$workspaces">$presetsfolder/Workspaces</Data>
                   
            <Data key="$zoomify">$presetsfolder/Zoomify</Data>
            <Data key="$hueandsaturation">$presetsfolder/Hue and Saturation</Data>
            <Data key="$lights">$presetsfolder/Lights</Data>
            <Data key="$materials">$presetsfolder/Materials</Data>
            <Data key="$meshes">$presetsfolder/Meshes</Data>
            <Data key="$rendersettings">$presetsfolder/Render Settings</Data>
            <Data key="$volumes">$presetsfolder/Volumes</Data>
            <Data key="$widgets">$presetsfolder/Widgets</Data>
                   
            <Data key="$localesfolder">$photoshopappfolder/Locales</Data>
                   
            <Data key="$additionalplugins">$localesfolder/$LOCALE/Additional  Plug-ins</Data>
                   
            <Data key="$additionalpresets">$localesfolder/$LOCALE/Additional  Presets</Data>
                   
            <Data key="$localeskeyboardshortcuts">$localesfolder/$LOCALE/Additional  Presets/$platform/Keyboard Shortcuts</Data>
                   
            <Data key="$localesmenucustomization">$localesfolder/$LOCALE/Additional  Presets/$platform/Menu Customization</Data>
                   
            <Data key="$localesworkspaces">$localesfolder/$LOCALE/Additional  Presets/$platform/Workspaces</Data>
                   
            <Data key="$automate">$pluginsfolder/Automate</Data>
                   
            <Data key="$digimarc">$pluginsfolder/Digimarc</Data>
                   
            <Data key="$displacementmaps">$pluginsfolder/Displacement Maps</Data>
                   
            <Data key="$effects">$pluginsfolder/Effects</Data>
                   
            <Data key="$extensions">$pluginsfolder/Extensions</Data>
                   
            <Data key="$fileformats">$pluginsfolder/File Formats</Data>
                   
            <Data key="$filters">$pluginsfolder/Filters</Data>
                   
            <Data key="$imagestacks">$pluginsfolder/Image Stacks</Data>
                   
            <Data key="$importexport">$pluginsfolder/Import-Export</Data>
                   
            <Data key="$measurements">$pluginsfolder/Measurements</Data>
            <Data key="$panels">$pluginsfolder/Panels</Data>
                   
            <Data key="$parser">$pluginsfolder/Parser</Data>
            <Data key="$3dengines">$pluginsfolder/3D Engines</Data>
                   
            <Data key="$lightingstyles">$pluginsfolder/Filters/Lighting  Styles</Data>
                            
            <Data key="$matlab">$photoshopappfolder/MATLAB</Data>
                                      
            <Data key="UserExtensionFolder">$photoshopappfolder</Data>
                   
            <Data key="$photoshop">$UserDataFolder/Adobe/Adobe Photoshop  CS5/Configuration</Data>
                   
            <Data key="DisplayName">Photoshop CS5 64</Data>
                   
            <Data key="ProductName">Photoshop64</Data>
                   
            <Data key="FamilyName">Photoshop</Data>
                   
            <Data key="ProductVersion">12.0</Data>
                   
            <Data key="IconPath">Configuration/PS_exman_24px.png</Data>
            <Data key="SupportedInSuite">CS5</Data>
            <Data key="HostNameForCSXS">PHSP</Data>
            <Data key="Bit">64</Data>
            </VariableForExMan>
             
            </Configuration>
            • 3. Re: Extension Manager is not recognizing that I have Photshop CS5 Installed.
              verdemantis

              Please someone help, this is literally putting all of my design work to a standstill.

              • 4. Re: Extension Manager is not recognizing that I have Photshop CS5 Installed.
                Guo Liu Adobe Employee

                1. Your ExManConfig.xml file looks fine, except the following two lines. I guess it's because the file was opened by web browser or something.

                - <Configuration>

                - <VariableForExMan>
                Please open the file with a pure text editer like notepad, to make sure that there is no prefix ''-' bofore the above two lines.

                2. Could you please confirm that, do you have any old version of Photoshop or Extension Manager installed on you system before installing Creative Suite CS5?

                3. Since there seems no error in the config file, it's better for you then to provide the log files to make further analysis. Please follow these steps to generate log files:
                • Create a new empty file "ExManLog.YES" and put it to the install folder of Extension Manager, normally it locates at "C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5\" for 64bit system, or "C:\Program Files\Adobe\Adobe Extension Manager CS5\" for 32bit system.
                • Launch Extension Manager CS5.exe, it shall be started correctly. Then close it.
                • The log files are generated under your home folders, normally they locate at "C:\Users\{USERNAME}\AppData\Roaming\Adobe\Extension Manager CS5\".
                • Please package all the *.log files and attach it on this forum. I'll send you my email address via private message in case you don't know how to attach files.
                • Please delete the ExManLog.YES at last.

                4. It might take some time to do the analysis from our side. For your side, you can try to uninstall and re-install the master collection, and see if it works.