IE Pop-up Blocker activates on Webhelp, Webhelp Pro

[Guest]

Recently acquired RoboHelp Pro to migrate MS Word docs to an on-line format. The corp IT environment does not allow local admin permission for users. We installed the application w/admin rights, and then returned the log-in to normal access.

I have been testing the tutorial (Destinations). When I view the output in IE (6.0 SP2), the pop-up blocker activates. It does not activate with the SS layout is Microsoft HTML Help. It affects WebHelp and WebHelp Pro. I have tried to change the Active X controls in IE, and add the start file to the Trusted Sites.

I can "allow Active X content from this site", and display the top window, but have to repeat every time the file loads. The left navigation window displays without problems.

Has anyone experienced similar issues? Any suggestions?

Thanks,

Charles Arnold
Technical Writer
carnold3@metlife.com

[Captiv8r]

Hi Charles Arnold and welcome to our community

This should only occur if you view content locally off your PC. Once you place the output on a server, your users should not see this issue.

Cheers... Rick