Error 2038

[TdeV1]

I've read several posts which state that this generic error might be caused by virus-checking software which doesn't allow Adobe DRM out to update the file. What is the name of the Adobe DRM? is it www.adobe.com or something else?

[TdeV1]

I've now authorized digitaleditions.exe, but I'm still having trouble downloading a file from kobo.com. The file is called urllink.acsm which contains the ebook link within. I've been told by the folks at Calibre that this is how the download should work, but it's not working.

Any ideas?

Thanks.

[Frustrated in AZ]

This is the area where a lot of people seem to end up. The .ascm files are

really 'tags' for the epublications. When you try to download the ebook,

the website puts this tag out, and in most cases, places a call to your

computer to load ADE. As this happens, the website passes the .ascm file to

ADE, and we're off and running. HOWEVER, if you try to 'Open' the ebook,

ADE will open it in 'Reading' mode, and you won't see the ebook in ADE's

Library. You should try to 'Save' the ebook, which will tell ADE to put it

in the Library, where you'll be able to see it on the bookshelf.

Calibre is a pretty common system, but I don't know that it's the one that

Kobo uses. Many libraries and other ebookstores use other management

software.

Hope this helps!

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[TdeV1]

I "saved" the urllink.acsm to the directory where Adobe DRM has my files, then used the program to "open" the file and got the 2038 error message. My virus scanner only whitelists programs, not names of programs, so I gave it c:\program files\adobe\adobe digital editions\digitaleditions.exe.

So, it looks to me that I've done what you suggested already. Have other ideas?

Thanks.

[Frustrated in AZ]

Try this:

Open ADE in Library view. Then, use your cursor to access the drop-down box

indicated by the carat next to the word 'Library'. You should see an option

to 'Add Item To Library'. Clicking on this option should bring up a

standard Windows search box, and you should be able to look at the folder

where you put the link. If you double-click on that link, ADE should go and

get the ebook, and bring it into your library. I hope this will work for

you, but remember that any purchased ebook has a time limit. Make SURE that

your ereader's time, time zone (if any) and date are the same as your

computer's.

A reminder: this isn't 'Adobe DRM'. It's Adobe Digital Editions (ADE).

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[TdeV1]

Hi Frustrated,

I'm frustrated too. I did what you suggested already which resulted in the 2038 error.

Other ideas?

Thanks.

[Frustrated in AZ]

Nope. Somebody does, though. Try searching the Forum and see if anyone

else has resolved this.... And let me know if they have?

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[Frustrated in AZ]

Your virus-checking software might not allow Adobe Digital Editions to

interface with the Adobe website, and the error code may be referring to

this situation. "Adobe DRM" isn't an entity - it means 'Adobe Digital

Rights Management', which isn't the same as the program -

digitaleditions.exe. This is a bit confusing.

Next, most anti-virus software will use the generic name of the program

suite when you configure access. In that case, you should be able to use

'Adobe Digital Editions' as the name. If that's not working for you, use

'digitaleditions.exe'.

Hope this helps!

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