2 Replies Latest reply on Jun 3, 2011 12:09 PM by bandgeek8910

    AME Freezing Issue

    bandgeek8910 Level 1

      Ok so I have a project recorded on all canon DSLRs and my sequences are no longer then 5 min. I want to use AME to queue up all 6 sequences to render them. I am exporting each sequence to the H.264 Vimeo HD preset. Everything gets into AME no problem, but when I click the start arrow, the first sequence just stays at 'waiting.' While this is goin on, nothing ells on my computer will respond. I can open up folders, but new applications/web pages will not load. If I try to close anything that may be open, it will not close. I attempt to end the process in the task manager, and the window and process will go away, but everything will still be stuck as is. The only way to fix this is to unplug the computer and reboot. I have no issues exporting my sequences by just clicking export in Premiere. I have not been able to find anything that seems to be going wrong in the Event Viewer, but I may not be looking in the right place. Any help would be greatly appreciated.



      Adobe CS 5.5 (all applications up to date as of May 29th 2011)

      Intel i7 2600k

      12gb DDR3 RAM

      EVGA GTX 470 with GPU Acceleration selected in Premiere.

      7200RPM HDDs

        • 1. Re: AME Freezing Issue
          Mark Mapes Adobe Employee

          We've had a couple of other similar hangs reported where Cuda hardware acceleration is a key piece of the puzzle. Do you have a Cuda-enabled graphics card, with Hardware Acceleration enabled in PPRO? If so, please switch Video Rendering & Playback to "Mercury Playback Engine Software Only" (Project > Project Settings > General) and then try queueing to AME again. Also, please report what graphics driver version you're on.

          • 2. Re: AME Freezing Issue
            bandgeek8910 Level 1

            Yeah, my card is cuda enabled. However the issue does not change when I change to software only. I just updated to 275.33. Is there any type of log i can look at to see what is going on?