Reimaged OS and can't open my book now

[booklover2011]

After waiting for more than 2 months, I finally downloaded a book I had been dying to read from my local library. While downloading, I chose not to register with adobe id as I did not know the advantages of doing that. Then my machine had a virus and so I had to reimage my computer. I downloaded the Digital edition once again and this time I registered for an Adobe id also. Now I am unable to open the book and get the error "Error getting license. License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER". I wanted to return the book to the library and get back on the hold queue again but I cannot see the book in my library shelf in the Digital Editions either to be able to return it. What do I do?? Please help.

[Frustrated in AZ]

There are a couple of things I see here.

First, registering your copy of ADE with Adobe is necessary to assure that

the software will work with libraries. Now that you've done so, ADE's ready

to go.....

Next, the error getting license message can refer to the digital rights

management (DRM) software that is used by the library. Some other people

have figured this out, and here is a blog entry that may help:

http://technology.myblogzone.info/2011/01/how-to-solve-the-error-getting-license-message-in-adobe-digital-editions/.

There are several different software packages that are used by libraries,

but all have a common function that will expire a loaned ebook after a

certain time. That's great because you don't have to pay fines for overdue

books. And it can mean that, if you can't access your download, it will

expire without you having to do anything to it. I've read some posts here

that say it may be difficult to check out the same ebook again, because the

electronic license information gets messed up, but I don't have any

experience with it.

Hope this helps!

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[Jim_Lester-oIBbX7]

But more particular in this case, you are just plain out of luck.  Since you registered anonymously there is no way to recover your previous state.  You will just have to wait until the book expires and try again.   I would suggest that you register with an AdobeID this time...

[Frustrated in AZ]

(Psst Jim! He said that he did register the second time..... )

[Jim_Lester-oIBbX7]

Yep, caught that, but it I figured that the warning to everyone reading that they should register with an AdobeID, and not register anonymously is always worth repeating