RoboHelp HTML - Trying to open any browse or explorer window causes a freeze

[Yaron_Balkan]

Hi,

I am using RoboHelp 9 HTML. Trying to open any Browsing window in the project, like the browse button in Insert Image or even a project, not through Recent, causes the application to freeze.

I tried uninstalling and re-installing with no luck.

Please any suggestions?

Thanks,

[Peter Grainge]

Did you install with Local Admin rights?

You can open a project that is listed in Recent but if you go File > Open then you cannot browse, correct?

Where is RoboHelp installed, is it on your C drive?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Yaron_Balkan]

Yes you are correct.

It was installed with Local Admin rights and on my C drive,

Yaron Balkan

Orthopedic Product Manager

Simbionix USA

[Peter Grainge]

Is this a new installation or was it working OK?

Sorry to just keep asking questions but I don't recall having seen this problem before.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Yaron_Balkan]

It was working fine over a month now. I believe it has something to do with

me trying to generate ePub output.

Yaron Balkan

Orthopedic Product Manager

Simbionix USA

[Amebr]

Or maybe the dialog boxes have somehow moved off the screen. Usually this happens when switching between single/multi monitors, e.g. when working on a laptop on the train vs tethered to a larger monitor at work/home. Even if you haven't worked with multiple monitors, it's possible something weird could have caused this to happen.

Anyway, try the following:

1. Open a problem window. Make sure you don't click anywhere after doing this.

2. Press Alt Spacebar M.

3. Press any arrow key.

4. Waggle the mouse madly until the dialog box appears.

5. Click to place it where you want.

Hopefully this is the problem and fixing one window should fix all of the "file open" type dialog boxes.

Amber

[Peter Grainge]

Anything might affect software while it is running but I cannot see that affecting it after closing and reopening, never mind reinstalling.

Were you using two monitors?

BTW. It's best not to publish email addresses on public forums. I have deleted your details from both posts.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge