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Problems with Digital Signatures

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Former Community Member

I have a pdf with multiple signature fields. When somebody signs it in  9.x everything is fine, but when somebody signs it in a version earlier  than 9.0 it does not work. The signature fields do not even show up.  Somebody signed the pdf in 8.x and sent it back to me. I opened in 9.x,  and I could not see the signature fields. Is there a compability issue  between these versions. The pdf contains javascript and is a dynamic pdf  if that matters. Thanks in advance.

9 Replies

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Former Community Member

I've also enabled reader rights, and the pdf was developed in livecycle.

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Former Community Member

I've also got all the lock fields after signing information taken care of.

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Former Community Member

What version of Designer was uset to create the form, and what was the Reader\Acrobat "Target Version" (File > Form Properties) (see attached screen shot) set to?

Thanks

Steve

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Former Community Member

I have it set to "Acrobat and Adobe Reader 8.1 or later." Should I set it back to 8.0 or 7.0?

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Former Community Member

You could definately try this as a test.  I don't know for sure if this is the cause but it could be related.

Steve

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Former Community Member

It works on my computer when I dropped the target version to 7.x. However, I don't know if it will work on a true 8.0 version of Acrobat. I have sent it to a person who has Version 8.x, and I will let you know how it works. When you change that target version does that mean it will be compatible with the version or later you set it to?

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Former Community Member

Unfortunately, it appears that this solution did not work. I guess I will have to keep testing it.

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Former Community Member

I would suggest you contact Adobe Technical Support as they may know if whatyou are experiencing is a known issue.

Regards

Steve