RH renames a referenced image on master page

[A_scribe_at_Ascribe]

RH 9.0.1

TCS 3

Word 2010

Webhelp

I reference an image file in the custom master page. This file exists in the project folder but when i generate output, a copy file is created with _nc appended to the file name and each topic references this image file insteatd of the original file i pointed to in the master page.

So CompanyLogo.png is copied and called CompanyLogo_nc.png and reference dint he topic files.

Any idea why this happens?

Rob

[Captiv8r · Accepted solution]

Hi Rob

The amended name seems to suggest that RoboHelp has encountered another file with the same name that was used somewhere in the project. I believe RoboHelp uses _NC meaning "New Copy".

Have you scoured the project to see where the original may have been used?

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[A_scribe_at_Ascribe]

Excellent! that helped a treat. Yes there were some legacy files with the same name buried int he directory structure. I had originally tried

incorporating the logo in the Custom Tool (the one that includes the Searchtoolbar

field entry and the contents, index etc. buttons) I chnage dthe approach and now theres a nice clear large logo

in the topic itself.

I had failed to clean out the project folders. Is there a script to run to remove unused files?

Lots of unwanted files seem to accumulate from earlier development of the template.

[Amebr]

There's the Unused Files report. It doesn't automatically remove anything, and you shouldn't just delete everything listed in it, as some files are "used" but not in the way the report searches for. But it's a starting point for you to manually clean out files.

Amebr