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There is a file on the ereader called device.xml - You can see the offending fingerprint value there.
I returned the machine to Elonex and when it came back the device.xml file contained only a comma.
ADE did nothing at all when I connected.
I followed the hint in one of the other forum posts and chose setting/default to restore manufacturer's default.
It appears to work now. Though that did not work before the machine went back to Elonex.
Nobody in Elonex ar Adobe seem to be able to suggest appropriate xml values but I think that is all that is needed.
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Did you register the device with Elonex? I didn't see anything in your post
that said you did. As you can see
HERE<http://www1.elonex.com/support/products/ebook/digital-editions-ebook.shtm>,
doing so will activate ADE and also get any updates to the reader.
====================
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Thanks for the reply.
It was registered, everything done.
It has been very frustrating. There are similar problems to those I had on
the forum but no replies.
We also tried Adobe support and Elonex. Adobe didn't reply to the web case
we opened.
After a second web case we were sent a detailed XML fix from Adobe but we
had already fixed it.
We will post this on the forum in case it helps somebody else.
In case this comes up again:
There was an initial issue that an XML value was generating an error when we
tried to authorise the e-reader.
Nobody would suggest an XML fix. They suggested a firmware update. The
machine froze after the update
and was returned to Elonex. When it returned the XML device file was empty
and ADE did nothing.
This was fixed by settings/default to reset. It created a new device file
with a value that was OK.
Thanks to the forum for that one.
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Please visit the Elonex website www.elonex.com then click on support.
On here you will see a list of eBooks. Click on your product. Then download the latest firmware to your eBook. Once the firmware has been applied plug you eBook into your PC and when it says "USB connected" then open your adobe digital editions. You should get a message asking you to authorize the device. The device MUST be authorized before it allows you to read your books. If you do not get this message, then restart your PC and also remove the eBook from the PC. Then, again open adobe digital editions and this time whilst adobe is open, then plug your eBook into the computer and the messgae should now appear.
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Thank you for your reply.
The machine had a problem and was sent to Elonex. It was returned with the
firmware update.
However ADE would not pick up when the book was connected.
I reset the machine using settings/default and it worked.
My husband had to work this out as nobody suggested it.
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