4 Replies Latest reply: Jul 27, 2011 7:20 AM by Frans van der Geest RSS

    I can't open folio files on acrobat.com any more

    duncan93 Community Member

      Is this a glitch? Yesterday it was working fine, today, when I double click on the file, nothing happens.

        • 1. Re: I can't open folio files on acrobat.com any more
          renatakuhn Community Member

          Hello, I can't open my folios too. What's wrong?

          Tks

          Renata

          • 2. Re: I can't open folio files on acrobat.com any more
            Matthew Laun Adobe Employee

            It's recommended that users open their Folio files from the Folio Producer Organizer. The Folio Producer Organizer and Editor are only available to users who are entitled to these services through licensing of the Digital Publishing Suite. If you are entitled, and still not able to open the folio files from Acrobat.com, I believe it is because the DPS licensing agreement has been updated, and you need to read and agree to the new EULA. Try clicking on your folio, and choosing Open in New Window. If it shows you a new EULA, and you agree to it, I believe it will restore the ability to open the folio files from Acrobat.com. That said, the recommended method is to open from the Folio Producer Organizer. If you're not entitled to the Digital Publishing Suite through licensing, then I suspect a loophole of sorts has been closed, as you shouldn't be able to open the folio in that case.

             

            Sincerely,

            Matthew

            • 3. Re: I can't open folio files on acrobat.com any more
              jelli1harald@hotmail.com

              Bitte nicht mehr schreiben .  Ich verstehe die Sprache nicht .

               

              Edel sei der Mensch , hilfreich und gut !

               

               

               

               

              Date: Tue, 14 Jun 2011 14:42:57 -0600

              From: forums@adobe.com

              To: jelli1harald@hotmail.com

              Subject: Re: I can't open folio files on acrobat.com any more

               

               

              It's recommended that users open their Folio files from the Folio Producer Organizer. The Folio Producer Organizer and Editor are only available to users who are entitled to these services through licensing of the Digital Publishing Suite. If you are entitled, and still not able to open the folio files from Acrobat.com, I believe it is because the DPS licensing agreement has been updated, and you need to read and agree to the new EULA. Try clicking on your folio, and choosing Open in New Window. If it shows you a new EULA, and you agree to it, I believe it will restore the ability to open the folio files from Acrobat.com. That said, the recommended method is to open from the Folio Producer Organizer. If you're not entitled to the Digital Publishing Suite through licensing, then I suspect a loophole of sorts has been closed, as you shouldn't be able to open the folio in that case.

               

              Sincerely,

              Matthew

              >

              • 4. Re: I can't open folio files on acrobat.com any more
                Frans van der Geest ACP

                The problem here is: the browser (Safari or Firefox) keeps spinning and does not show the new EULA...?