I am doing a software tour in Captivate, and for a number of reasons have to use FMR. After publishing there are gray marks that appear in the path of the mouse cursor as it moves around the screen. I've tried changing the quality settings and frame rate but nothing helps. This is a deal breaker with my client, so I'd like to get this fixed or I'll have to use Camtasia, which I'd rather not do since we already have Captivate licenses.
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Welcome to our community
Personally, if FMR is what you want, Camtasia will do a much better job, but hey ho if Captivate is what you will use...
Try configuring the quality as well as NO RESCALING. Record at the EXACT size you will play back.
Configure the quality by Edit > Preferences > Recording > FMR
Click image for larger and possibly clearer view.
Cheers... Rick 
| Helpful and Handy Links Captivate Wish Form/Bug Reporting Form |
Hello again
Therein lies the rub. Quite simply, there is no option that says "No Rescaling". What you must do is to determine the exact dimensions you wish to play the presentation back at and record at those dimensions so there is no change.
Cheers... Rick
| Helpful and Handy Links Captivate Wish Form/Bug Reporting Form |
Something I found to work in removing these ghost lines is to turn off Advanced Project Compression.
I first turned off all compression options, then progressively turned them back on again and publish after each change to find which one was causing the issue. I found Advanced Project Compression cannot be used with FMV otherwise you get ghost lines. But they disappeared as soon as I turned this off.
See if this works for you.
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