0 Replies Latest reply on Jun 16, 2011 12:31 PM by Krauser47

    Error convertion office to PDF

    Krauser47 Level 1



      Actually i'm installing pdfgenerator es2 with service pack 2 and when it finished and i made a test, i have the following error:


      2011-06-16 09:35:11,839 ERROR [com.adobe.util.ConnectionFactoryReflectionWrapper] UTIL001: Unexpected exception while resolving a new connection to an Adobe Service


      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

      at java.lang.reflect.Method.invoke(Method.java:597)


      And this another:


      2011-06-16 14:16:14,269 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-PRUEBA.docx: Time of Job Execution: 22,965 ms for job = PRUEBA.docx055b8d-11d87e-1ddb80-1053ef-02cde7-0ab990

      2011-06-16 14:16:14,310 ERROR [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

      2011-06-16 14:16:14,313 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-Conversion failed : ALC-PDG-016-004-An error was encountered while processing the Microsoft Word file for PDF generation.

      2011-06-16 14:16:14,316 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-Trying to find a fallback route if available

      2011-06-16 14:16:14,316 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-Couldn't obtain fallback filetype setting. Cannot try fallback route

      2011-06-16 14:16:14,335 ERROR [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-000-Invocation error.

      ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.


      I did the following trying to resolve this problem:


      - I perform the Acrobat_for_PDFG_Configuration script and SystemReadinessTool for check any configuration problem, they said that there was not any problem.

      - I converted office docs using acrobat pro and also i sent them to print to Adobe PDF printer and the print spooler is running.

      - I configured de UAC and Security Options in Local Policy Settings.

      - I installed Acrobat and Office before Livecycle installation.

      - I have configured the jboss service as local system and "allow service to interact with desktop"


      The environment for installation is the following:


      Windows Server 2008 R2 64 bits, spanish version.

      200 Gb hard disk.

      4Gb RAM


      Microsoft Office 2007, spanish version.

      Adobe Acrobat Pro Extended 9.2