Many thousands of people have not had the same problems you've had, so think
of this as an adventure, not a series of frustrations. I'm betting what
you'll find is that it's not lousy software, but a series of technical
issues. For example, the error documentation is not up to snuff, so us
laymen can figure out what to do because they don't tell us what's REALLY
happened. Also, the Digital Editions folder is ALWAYS installed either on
the C: drive (Windows PC) or where you told ADE to put it when you installed
the software. If you can't find it, the installation is corrupt - and that
usually happens when the user (us) hasn't followed the steps for registering
and installing the software correctly - or that other software, such as your
firewall, your browser or your anti-virus software has caused a problem
(which you won't see directly!). Then, there's the other end: libraries
that change their software without notice, which can foul up anything you've
done before - and you'll never know it until something doesn't work the same
as it did before.
Trust me - in the 35+ years I've spent in IT technology, all of these things
can and do happen.
The endless hours you mention speak to your determination to do this. If
you're THAT frustrated (as am I with certain things), you could try other
elibrary management software (such as Overdrive), but you'll still encounter
technology and the human interface that's less than perfect.
BTW: I learned recently that the 'Error 2038' can occur when you try to make
copies or download the same ebook more than once. That's the kind of
technological issue that a programmer could tell you directly, instead of
picking an error code. And ADE could put out a comprehensive error code
dictionary too!
If you've had specific issues, maybe I can help resolve them - and maybe
not. But if you're willing to try, post a response with some specifics and
I'll give it a shot.
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