Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

[Guest]

I have just updated to Technical Communication Suite 3 which includes RoboHelp HTML 9. I have installed all of the latest updates as of 6/20/2011. I am running Windows 7 Ultimate 64-bit OS, 6GB RAM. Note that I still have RoboHelp HTML 7 installed on the machine.

I can use all of the Technical Communication Suite applications (e.g., FrameMaker 10, PhotoShop CS5, etc) except RoboHelp 9.0. When I attempt to open any project (including the sample projects listed on the Starter screen, I receive the error:

"Unable to open the file c:\users\myname\Document\My RoboHelp Projects\Adobe RoboHelp 9\myprojectfolder\myprojectname\$rhvariable$.htm. Out of memory starting the editor services."

Please let me know if anyone has encountered this error and has resolved it.

Thanks!

Andrea

[Jeff_Coatsworth]

Are you getting this message when you start RH, or when you try to create a new project/open an existing project? Best practices recommend using c:\projects\\ as your location.

[kirankatekar24]

Hi Jeff,

I am getting this error message.

[Jeff_Coatsworth]

@kirankatekar24 – what are you doing when you receive this message? What help output are you trying to create?

[Amebr]

I found this thread:

javascript:;

The most likely option looks to be how many PUBLISH locations are defined for your project. More information is available (and two more threads) on Peter Grainge's site: http://www.grainge.org: Snippet #136.

The first thread offers a couple of other possibilities if Snippet #136 isn't relevent in your situation.

Amebr