Microsoft Visual C++ Runtime Library Runtime ERROR!

Report · Jun 17, 2011

Installed trial version InDesign CS5 with update patch 7.0.4 on a clean/new installation of Windows XP Pro Sp3.

- InDesign CS5 Trial was the first program installation on the drive.

- Unable to run due to following:Runtime Error! Program C:\.....InDesign.exe The aplication has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

I called tech support; however, they will not provide assistance on trial products.

Any assistance is appreciated.

Report · Jun 18, 2011

Can you give us the EXACT error message, and any erro codes that go with it?

C++ runtime errors are usually basic configuration problems of some sort -- corrupt file someplace or similar, but it certainly won't hurt to trash your prefs. See Replace Your Preferences

Report · Jun 18, 2011

Hi Peter,

Thank you VERY much for your response!

Please find an attached .jpg of the error message.

Here's the exact text:

Microsoft Visual C++ Runtime Library

Runtime Error!

Program C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

Additionally, I heeded your counsel on trashing the preferences; however, because InDesign has never successfully launched, there is only one folder present, "CompositeFont" which is empty, n.b. I have my folder settings set to display all hidden files and folders.

With appreciation,

Report · Jun 18, 2011

Attachments are disabled. You have to come back to the web page and use the camera icon to embed an image in your post like this:

Take a look in Event Viewer (Control Panel > Administrative tools...) and see if there's any other info, too. It sounds like a failed install.

Report · Jun 18, 2011

I am unable to obtain the formatting toolbar your link depicted so I have pasted two images into the body of this e-mail.

Kindly advise if you’re able to view.

Report · Jun 18, 2011

No.

To embed your images you must use your browser and come back to the web page. The toolbar is at the top of the editing area when you hit Reply.

Report · Jun 18, 2011

Forgive my ignorance; however, I am replying to you via MS Outlook 2010 and am imbedding images into the body of the e-mail. There is not an option to reply on the thread page http://forums.adobe.com/message/3748037#3748037 .

Report · Jun 18, 2011

There should be a Login link on the upper-left corner of the page.

Report · Jun 18, 2011

Thanks John, I was not logged into the thread.

The above images were taken from the event viewer.

Much appreciated!!

Report · Jun 18, 2011

Report · Jun 18, 2011

Report · Jul 01, 2011

Hey, TryingToLearn 01!

I finally figured out where Windows writes the human-readable debugging information!

Hit Windows-R and paste in "%AllUsersProfile%\Application Data\Microsoft\Dr Watson"

and then open DRWTSN32.LOG in Notepad. Go all the way to the end (it'll be long -- because

it has a long section for each time anything on your machine has crashed).

From the end, search backwards for "App: ". You should find a section that starts like this:

Application exception occurred:
        App: C:\Program Files\Adobe\Adobe InDesign CS5.5\InDesign.exe (pid=5188)
        When: 6/30/2011 @ 17:59:43.434
        Exception number: c0000005 (access violation)

Copy and paste everything from there to the end, and save it in a seperate file. Upload that new file to pastebin.com, and then come back here and post the URL.

That file should contain a section that tells us about the crash, and what part of InDesign it occured in. Hopefully it will tell us what is really wrong, or at least give us some better clues. The section in question is the first section called "*----> Stack Back Trace <----*"

In my case, a somewhat contrived crash, it has some errors and warnings (none of which are important) followed by:

ChildEBP RetAddr Args to Child
290929f0 2941de10 00000000 00000000 00000e09 Public!ProtectiveShutdown__~ProtectiveShutdown+0xd7
085b4eac 08596a0c 08596a12 08596a18 08596a1e 0x2941de10
08596a06 25ff085a 085af29c f2a025ff 25ff085a DOCUMENT FRAMEWORK!GetPlugIn+0x254dc
f29825ff 00000000 00000000 00000000 00000000 AdobeSWFL!DllUnregisterServer+0x1cf777

That tells us that the faulting routine was Public!ProtectiveShutdown, which is called by some unknown fnuction name,

which is called from the DOCUMENT FRAMEWORK plugin, etc.

Anyhow, I don't suggest you try to interpret it, because I htink I'll probably have a lot better luck. But go ahead and dig it up and post it and we'll see what we can do!

Sorry this has been so frustrating for you!

Report · Jul 01, 2011

Thank you John! Here is the data. Microsoft (R) DrWtsn32 Copyright (C) 1985-2001 Microsoft Corp. All rights reserved. Application exception occurred: App: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (pid=1044) When: 6/16/2011 @ 14:53:29.718 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: User Name: Terminal Session Id: 0 Number of Processors: 2 Processor Type: x86 Family 6 Model 8 Stepping 1 Windows Version: 5.1 Current Build: 2600 Service Pack: 3 Current Type: Multiprocessor Free Registered Organization: Registered Owner: *----> Task List <----* 0 System Process 4 System 408 smss.exe 472 csrss.exe 884 winlogon.exe 928 services.exe 940 lsass.exe 1120 svchost.exe 1188 svchost.exe 1332 svchost.exe 1464 svchost.exe 1560 svchost.exe 1700 spoolsv.exe 1992 Explorer.EXE 304 ctfmon.exe 372 svchost.exe 500 nvsvc32.exe 524 alg.exe 1388 wscntfy.exe 1912 msiexec.exe 260 wmiprvse.exe 1044 InDesign.exe 1608 drwtsn32.exe *----> Module List <----* (0000000000350000 - 0000000000364000: C:\Program Files\Adobe\Adobe InDesign CS5\PMRuntime.dll (0000000000380000 - 000000000038c000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_threads.dll (00000000003a0000 - 00000000003c0000: C:\Program Files\Adobe\Adobe InDesign CS5\tbb.dll (0000000000400000 - 0000000000733000: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (0000000000740000 - 0000000000791000: C:\Program Files\Adobe\Adobe InDesign CS5\Database.dll (00000000007a0000 - 0000000000d1d000: C:\Program Files\Adobe\Adobe InDesign CS5\Public.dll (0000000000d20000 - 0000000000e1b000: C:\Program Files\Adobe\Adobe InDesign CS5\ACE.dll (0000000000e20000 - 0000000000e69000: C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll (0000000000e70000 - 0000000001167000: C:\Program Files\Adobe\Adobe InDesign CS5\CoolType.dll (0000000001180000 - 0000000001622000: C:\Program Files\Adobe\Adobe InDesign CS5\MPS.dll (0000000001640000 - 0000000001bd7000: C:\Program Files\Adobe\Adobe InDesign CS5\AGM.dll (0000000001bf0000 - 0000000001c40000: C:\Program Files\Adobe\Adobe InDesign CS5\ARE.dll (0000000001c50000 - 0000000001c90000: C:\Program Files\Adobe\Adobe InDesign CS5\BIBUtils.dll (0000000001ca0000 - 0000000001cc0000: C:\Program Files\Adobe\Adobe InDesign CS5\AFL.dll (0000000001ce0000 - 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000000003e1b9000: C:\WINDOWS\system32\iertutil.dll (000000004a800000 - 000000004a904000: C:\Program Files\Adobe\Adobe InDesign CS5\icuuc36.dll (000000004ad00000 - 000000004b6b2000: C:\Program Files\Adobe\Adobe InDesign CS5\icudt36.dll (000000004d4f0000 - 000000004d549000: C:\WINDOWS\system32\WINHTTP.dll (000000004ec50000 - 000000004edfb000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.22509_x-ww_c7dad023\gdiplus.dll (0000000059a60000 - 0000000059b01000: C:\WINDOWS\system32\dbghelp.dll (000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll (00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL (0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll (0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll (0000000071b20000 - 0000000071b32000: C:\WINDOWS\system32\MPR.dll (0000000071bf0000 - 0000000071c03000: C:\WINDOWS\system32\SAMLIB.dll (0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV (0000000073b30000 - 0000000073b45000: C:\WINDOWS\system32\mscms.dll (0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll (0000000074c80000 - 0000000074cac000: C:\WINDOWS\system32\OLEACC.dll (0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll (00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime (0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.dll (00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\COMDLG32.dll (0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.DLL (0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll (0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll (0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\IPHLPAPI.DLL (0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll (0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL (0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll (0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll (00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll (00000000774e0000 - 000000007761e000: C:\WINDOWS\system32\ole32.dll (0000000077690000 - 00000000776b1000: C:\WINDOWS\system32\NTMARTA.DLL (0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll (0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll (0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll (0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll (0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll (0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll (0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll (0000000077e70000 - 0000000077f03000: C:\WINDOWS\system32\RPCRT4.dll (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll (00000000780c0000 - 0000000078121000: C:\Program Files\Adobe\Adobe InDesign CS5\MSVCP60.dll (0000000078130000 - 0000000078263000: C:\WINDOWS\system32\urlmon.dll (0000000078480000 - 000000007850e000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCP90.dll (0000000078520000 - 00000000785c3000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCR90.dll (000000007c420000 - 000000007c4a7000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll *----> State Dump for Thread Id 0x418 <----* eax=042f0608 ebx=00e6212c ecx=00000000 edx=042f0608 esi=0dad2248 edi=00000000 eip=00e2ce4a esp=0012da08 ebp=00e6212c iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll - function: BIB 00e2ce30 2414 and al,0x14 00e2ce32 897c2418 mov [esp+0x18],edi 00e2ce36 e845feffff call BIB+0xcc80 (00e2cc80) 00e2ce3b 8b442408 mov eax,[esp+0x8] 00e2ce3f 3bc7 cmp eax,edi 00e2ce41 7404 jz BIB+0xce47 (00e2ce47) 00e2ce43 8b08 mov ecx,[eax] 00e2ce45 eb02 jmp BIB+0xce49 (00e2ce49) 00e2ce47 33c9 xor ecx,ecx 00e2ce49 56 push esi FAULT ->00e2ce4a 8b7114 mov esi,[ecx+0x14] ds:0023:00000014=???????? 00e2ce4d 3bc7 cmp eax,edi 00e2ce4f 740d jz BIB+0xce5e (00e2ce5e) 00e2ce51 3938 cmp [eax],edi 00e2ce53 7409 jz BIB+0xce5e (00e2ce5e) 00e2ce55 50 push eax 00e2ce56 e835fdffff call BIB+0xcb90 (00e2cb90) 00e2ce5b 83c404 add esp,0x4 00e2ce5e 3bf7 cmp esi,edi 00e2ce60 740b jz BIB+0xce6d (00e2ce6d) 00e2ce62 56 push esi *----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 00e6212c 00000000 00000000 0001e002 00000000 BIB+0xce4a *----> Raw Stack Dump <----* 000000000012da08 48 22 ad 0d 78 22 ad 0d - 74 22 ad 0d 08 06 2f 04 H"..x"..t"..../. 000000000012da18 80 53 29 04 2c 21 e6 00 - 3b cf e2 00 48 22 ad 0d .S).,!..;...H".. 000000000012da28 44 21 e6 00 2c 21 e6 00 - bc da 12 00 78 22 ad 0d D!..,!......x".. 000000000012da38 80 53 29 04 2c 21 e6 00 - 00 00 00 00 cb d2 e2 00 .S).,!.......... 000000000012da48 78 22 ad 0d 7e bf 46 87 - ee 3a e5 00 78 22 ad 0d x"..~.F..:..x".. 000000000012da58 01 00 00 00 ac da 12 00 - 18 38 e5 00 00 00 00 00 .........8...... 000000000012da68 53 27 e2 00 44 21 e6 00 - 94 34 c7 02 fa 3a e5 00 S'..D!...4...:.. 000000000012da78 01 00 00 00 f1 1f e3 00 - ee 3a e5 00 92 bf 46 87 .........:....F. 000000000012da88 00 00 00 00 00 00 00 00 - 00 00 e2 00 80 34 c7 02 .............4.. 000000000012da98 94 34 c7 02 cc 34 c7 02 - 80 34 c7 02 84 da 12 00 .4...4...4...... 000000000012daa8 8c da 12 00 0c db 12 00 - b0 21 e3 00 8e 86 b1 87 .........!...... 000000000012dab8 00 00 00 00 dc da 12 00 - c0 20 e3 00 00 00 00 00 ......... ...... 000000000012dac8 00 00 00 00 01 00 00 00 - f0 fb e2 00 01 00 00 00 ................ 000000000012dad8 00 00 00 00 1c db 12 00 - 22 fd e2 00 00 00 e2 00 ........"....... 000000000012dae8 00 00 00 00 01 00 00 00 - 32 be 46 87 00 00 00 00 ........2.F..... 000000000012daf8 3c db 12 00 60 2e 25 00 - 01 00 00 00 f0 da 12 00 <...`.%......... 000000000012db08 28 c9 93 7c bc db 12 00 - b0 21 e3 00 5e 85 b1 87 (..|.....!..^... 000000000012db18 00 00 00 00 28 db 12 00 - 8d fd e2 00 00 00 e2 00 ....(........... 000000000012db28 48 db 12 00 8a 11 90 7c - 00 00 e2 00 00 00 00 00 H......|........ 000000000012db38 01 00 00 00 60 2e 25 00 - 00 00 00 00 b0 30 25 00 ....`.%......0%. Application exception occurred: App: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (pid=2916) When: 6/16/2011 @ 15:14:56.437 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: User Name: Terminal Session Id: 0 Number of Processors: 2 Processor Type: x86 Family 6 Model 8 Stepping 1 Windows Version: 5.1 Current Build: 2600 Service Pack: 3 Current Type: Multiprocessor Free Registered Organization: Registered Owner: *----> Task List <----* 0 System Process 4 System 408 smss.exe 472 csrss.exe 884 winlogon.exe 928 services.exe 940 lsass.exe 1120 svchost.exe 1188 svchost.exe 1332 svchost.exe 1464 svchost.exe 1560 svchost.exe 1992 Explorer.EXE 304 ctfmon.exe 372 svchost.exe 500 nvsvc32.exe 524 alg.exe 1388 wscntfy.exe 276 msiexec.exe 3680 spoolsv.exe 1880 wmiprvse.exe 2500 Acrobat.exe 1288 AdobeARM.exe 2916 InDesign.exe 2812 drwtsn32.exe *----> Module List <----* (0000000000350000 - 0000000000364000: C:\Program Files\Adobe\Adobe InDesign CS5\PMRuntime.dll (0000000000380000 - 000000000038c000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_threads.dll (00000000003a0000 - 00000000003c0000: C:\Program Files\Adobe\Adobe InDesign CS5\tbb.dll (0000000000400000 - 0000000000733000: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (0000000000740000 - 0000000000791000: C:\Program Files\Adobe\Adobe InDesign CS5\Database.dll (00000000007a0000 - 0000000000d1d000: C:\Program Files\Adobe\Adobe InDesign CS5\Public.dll (0000000000d20000 - 0000000000e1b000: C:\Program Files\Adobe\Adobe InDesign CS5\ACE.dll (0000000000e20000 - 0000000000e69000: C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll (0000000000e70000 - 0000000001167000: C:\Program Files\Adobe\Adobe InDesign CS5\CoolType.dll (0000000001180000 - 0000000001622000: C:\Program Files\Adobe\Adobe InDesign CS5\MPS.dll (0000000001640000 - 0000000001bd7000: C:\Program Files\Adobe\Adobe InDesign CS5\AGM.dll (0000000001bf0000 - 0000000001c40000: C:\Program Files\Adobe\Adobe InDesign CS5\ARE.dll (0000000001c50000 - 0000000001c90000: C:\Program Files\Adobe\Adobe InDesign CS5\BIBUtils.dll (0000000001ca0000 - 0000000001cc0000: C:\Program Files\Adobe\Adobe InDesign CS5\AFL.dll (0000000001ce0000 - 0000000001dcf000: C:\Program Files\Adobe\Adobe InDesign CS5\icuin36.dll (0000000001de0000 - 0000000001ec6000: C:\Program Files\Adobe\Adobe InDesign CS5\amtlib.dll (0000000001ee0000 - 0000000001ef3000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_filesystem.dll (0000000001f10000 - 0000000001f17000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_system.dll (0000000001f30000 - 0000000001fd2000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_regex.dll (0000000001ff0000 - 0000000002001000: C:\Program Files\Adobe\Adobe InDesign CS5\ASLSupport.dll (0000000002020000 - 0000000002148000: C:\Program Files\Adobe\Adobe InDesign CS5\WRServices.dll (0000000002160000 - 000000000231d000: C:\Program Files\Adobe\Adobe InDesign CS5\WidgetBin.dll (0000000002330000 - 0000000002484000: C:\Program Files\Adobe\Adobe InDesign CS5\AdobeOwl.dll (00000000024a0000 - 00000000024e8000: C:\Program Files\Adobe\Adobe InDesign CS5\AdobeOwlCanvas.dll (0000000002500000 - 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000000000723d000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\DOCUMENT UI.RPLN (0000000007290000 - 0000000007360000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\EPS PAGE ITEM.RPLN (0000000007360000 - 0000000007445000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\FONT MANAGER.RPLN (0000000007460000 - 00000000074e1000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\FORMFIELD.RPLN (0000000007500000 - 0000000007552000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GALLEY.RPLN (0000000007570000 - 000000000765f000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GALLEYUI.RPLN (0000000007670000 - 00000000077ed000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GENERIC PAGE ITEM.RPLN (0000000007810000 - 000000000781e000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GENERICSETTINGS.RPLN (0000000007830000 - 0000000007837000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GLOBAL PREFERENCES PANEL.RPLN (0000000007850000 - 00000000078ae000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GRADIENT FILL.RPLN (00000000078c0000 - 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0000000008476000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\MASTER PAGE.RPLN (0000000008490000 - 00000000084dc000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\MEDIA.RPLN (00000000084f0000 - 00000000084f6000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\METADATA DATABASE FILTER.RPLN (0000000008510000 - 000000000858b000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\METADATA.RPLN (00000000085a0000 - 00000000085bd000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\MOVIE.RPLN (00000000085d0000 - 0000000008607000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\OPEN PLACE.RPLN (0000000008620000 - 00000000086a6000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\PARAGRAPH COMPOSER.RPLN (00000000086c0000 - 00000000086ff000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\PATH TYPE.RPLN (0000000008710000 - 000000000871c000: C:\Program Files\Adobe\Adobe InDesign CS5\PathTypeLib.dll (0000000008730000 - 00000000088cd000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\PDF.RPLN (00000000088e0000 - 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0000000077f03000: C:\WINDOWS\system32\RPCRT4.dll (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll (00000000780c0000 - 0000000078121000: C:\Program Files\Adobe\Adobe InDesign CS5\MSVCP60.dll (0000000078130000 - 0000000078263000: C:\WINDOWS\system32\urlmon.dll (0000000078480000 - 000000007850e000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCP90.dll (0000000078520000 - 00000000785c3000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCR90.dll (000000007c420000 - 000000007c4a7000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll *----> State Dump for Thread Id 0xb88 <----* eax=04305710 ebx=00e6212c ecx=00000000 edx=04305710 esi=0ecb7010 edi=00000000 eip=00e2ce4a esp=0012da08 ebp=00e6212c iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll - function: BIB 00e2ce30 2414 and al,0x14 00e2ce32 897c2418 mov [esp+0x18],edi 00e2ce36 e845feffff call BIB+0xcc80 (00e2cc80) 00e2ce3b 8b442408 mov eax,[esp+0x8] 00e2ce3f 3bc7 cmp eax,edi 00e2ce41 7404 jz BIB+0xce47 (00e2ce47) 00e2ce43 8b08 mov ecx,[eax] 00e2ce45 eb02 jmp BIB+0xce49 (00e2ce49) 00e2ce47 33c9 xor ecx,ecx 00e2ce49 56 push esi FAULT ->00e2ce4a 8b7114 mov esi,[ecx+0x14] ds:0023:00000014=???????? 00e2ce4d 3bc7 cmp eax,edi 00e2ce4f 740d jz BIB+0xce5e (00e2ce5e) 00e2ce51 3938 cmp [eax],edi 00e2ce53 7409 jz BIB+0xce5e (00e2ce5e) 00e2ce55 50 push eax 00e2ce56 e835fdffff call BIB+0xcb90 (00e2cb90) 00e2ce5b 83c404 add esp,0x4 00e2ce5e 3bf7 cmp esi,edi 00e2ce60 740b jz BIB+0xce6d (00e2ce6d) 00e2ce62 56 push esi *----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 00e6212c 00000000 00000000 0001e002 00000000 BIB+0xce4a *----> Raw Stack Dump <----* 000000000012da08 10 70 cb 0e 40 70 cb 0e - 3c 70 cb 0e 10 57 30 04 .p..@p..

System Information <----* Computer Name: User Name: Terminal Session Id: 0 Number of Processors: 2 Processor Type: x86 Family 6 Model 8 Stepping 1 Windows Version: 5.1 Current Build: 2600 Service Pack: 3 Current Type: Multiprocessor Free Registered Organization: Registered Owner: *----> Task List <----* 0 System Process 4 System 820 smss.exe 852 avgchsvx.exe 1008 csrss.exe 1036 winlogon.exe 1084 services.exe 1096 lsass.exe 1264 svchost.exe 1336 svchost.exe 1480 svchost.exe 1624 svchost.exe 1708 svchost.exe 1928 spoolsv.exe 464 Explorer.EXE 684 svchost.exe 708 DeltTray.exe 724 itype.exe 764 avgwdsvc.exe 772 ipoint.exe 364 mscorsvw.exe 984 avgtray.exe 1164 nvsvc32.exe 1664 AVGIDSAgent.exe 212 Acrotray.exe 312 NMIndexStoreSvr.exe 336 ctfmon.exe 1776 WindowsSearch.exe 836 SearchIndexer.exe 1552 avgidsmonitor.exe 2104 avgam.exe 2120 avgnsx.exe 2152 avgemcx.exe 3144 avgcsrvx.exe 4040 NMIndexingService.exe 2328 alg.exe 2892 AAWTray.exe 3020 wscntfy.exe 2824 avgrsx.exe 2852 avgcsrvx.exe 3912 msiexec.exe 1688 wmiprvse.exe 528 InDesign.exe 2516 dwwin.exe 2320 drwtsn32.exe *----> Module List <----* (0000000000350000 - 0000000000364000: C:\Program Files\Adobe\Adobe InDesign CS5\PMRuntime.dll (0000000000380000 - 000000000038c000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_threads.dll (00000000003a0000 - 00000000003c0000: C:\Program Files\Adobe\Adobe InDesign CS5\tbb.dll (0000000000400000 - 0000000000733000: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (0000000000740000 - 0000000000791000: C:\Program Files\Adobe\Adobe InDesign CS5\Database.dll (00000000007a0000 - 0000000000d1d000: C:\Program Files\Adobe\Adobe InDesign CS5\Public.dll (0000000000d20000 - 0000000000e1b000: C:\Program Files\Adobe\Adobe InDesign CS5\ACE.dll (0000000000e20000 - 0000000000e69000: C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll (0000000000e70000 - 0000000001167000: C:\Program Files\Adobe\Adobe InDesign CS5\CoolType.dll (0000000001180000 - 0000000001622000: C:\Program Files\Adobe\Adobe InDesign CS5\MPS.dll (0000000001640000 - 0000000001bd7000: C:\Program Files\Adobe\Adobe InDesign CS5\AGM.dll (0000000001bf0000 - 0000000001c40000: C:\Program Files\Adobe\Adobe InDesign CS5\ARE.dll (0000000001c50000 - 0000000001c90000: C:\Program Files\Adobe\Adobe InDesign CS5\BIBUtils.dll (0000000001ca0000 - 0000000001cc0000: C:\Program Files\Adobe\Adobe InDesign CS5\AFL.dll (0000000001ce0000 - 0000000001dcf000: C:\Program Files\Adobe\Adobe InDesign CS5\icuin36.dll (0000000001de0000 - 0000000001ec6000: C:\Program Files\Adobe\Adobe InDesign CS5\amtlib.dll (0000000001ee0000 - 0000000001ef3000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_filesystem.dll (0000000001f10000 - 0000000001f17000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_system.dll (0000000001f30000 - 0000000001fd2000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_regex.dll (0000000001ff0000 - 0000000002001000: C:\Program Files\Adobe\Adobe InDesign CS5\ASLSupport.dll (0000000002020000 - 0000000002148000: C:\Program Files\Adobe\Adobe InDesign CS5\WRServices.dll (0000000002160000 - 000000000231d000: C:\Program Files\Adobe\Adobe InDesign CS5\WidgetBin.dll (0000000002330000 - 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0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll (0000000077e70000 - 0000000077f03000: C:\WINDOWS\system32\RPCRT4.dll (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll (00000000780c0000 - 0000000078121000: C:\Program Files\Adobe\Adobe InDesign CS5\MSVCP60.dll (0000000078130000 - 0000000078263000: C:\WINDOWS\system32\urlmon.dll (0000000078480000 - 000000007850e000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCP90.dll (0000000078520000 - 00000000785c3000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCR90.dll (000000007c420000 - 000000007c4a7000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll *----> State Dump for Thread Id 0xeb8 <----* eax=0423b90c ebx=00e6212c ecx=00000000 edx=0423b90c esi=09e6a528 edi=00000000 eip=00e2ce4a esp=0012da08 ebp=00e6212c iopl=0 nv up ei pl nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010206 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll - function: BIB 00e2ce30 2414 and al,0x14 00e2ce32 897c2418 mov [esp+0x18],edi 00e2ce36 e845feffff call BIB+0xcc80 (00e2cc80) 00e2ce3b 8b442408 mov eax,[esp+0x8] 00e2ce3f 3bc7 cmp eax,edi 00e2ce41 7404 jz BIB+0xce47 (00e2ce47) 00e2ce43 8b08 mov ecx,[eax] 00e2ce45 eb02 jmp BIB+0xce49 (00e2ce49) 00e2ce47 33c9 xor ecx,ecx 00e2ce49 56 push esi FAULT ->00e2ce4a 8b7114 mov esi,[ecx+0x14] ds:0023:00000014=???????? 00e2ce4d 3bc7 cmp eax,edi 00e2ce4f 740d jz BIB+0xce5e (00e2ce5e) 00e2ce51 3938 cmp [eax],edi 00e2ce53 7409 jz BIB+0xce5e (00e2ce5e) 00e2ce55 50 push eax 00e2ce56 e835fdffff call BIB+0xcb90 (00e2cb90) 00e2ce5b 83c404 add esp,0x4 00e2ce5e 3bf7 cmp esi,edi 00e2ce60 740b jz BIB+0xce6d (00e2ce6d) 00e2ce62 56 push esi *----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 00e6212c 00000000 00000000 0001af58 00000000 BIB+0xce4a *----> Raw Stack Dump <----* 000000000012da08 28 a5 e6 09 60 a5 e6 09 - 5c a5 e6 09 0c b9 23 04 (...`...\.....#. 000000000012da18 58 b0 2d 04 ec 5e 2f 04 - 3b cf e2 00 28 a5 e6 09 X.-..^/.;...(... 000000000012da28 44 21 e6 00 2c 21 e6 00 - bc da 12 00 60 a5 e6 09 D!..,!......`... 000000000012da38 5c b0 2d 04 ec 5e 2f 04 - 2c 21 e6 00 cb d2 e2 00 \.-..^/.,!...... 000000000012da48 60 a5 e6 09 9d 95 82 8d - ee 3a e5 00 60 a5 e6 09 `........:..`... 000000000012da58 01 00 00 00 ac da 12 00 - 18 38 e5 00 00 00 00 00 .........8...... 000000000012da68 53 27 e2 00 44 21 e6 00 - c4 20 c7 02 fa 3a e5 00 S'..D!... ...:.. 000000000012da78 01 00 00 00 f1 1f e3 00 - ee 3a e5 00 71 95 82 8d .........:..q... 000000000012da88 00 00 00 00 00 00 00 00 - 00 00 e2 00 b0 20 c7 02 ............. .. 000000000012da98 c4 20 c7 02 fc 20 c7 02 - b0 20 c7 02 84 da 12 00 . ... ... ...... 000000000012daa8 8c da 12 00 0c db 12 00 - b0 21 e3 00 6d ac 75 8d .........!..m.u. 000000000012dab8 00 00 00 00 dc da 12 00 - c0 20 e3 00 00 00 00 00 ......... ...... 000000000012dac8 00 00 00 00 01 00 00 00 - f0 fb e2 00 01 00 00 00 ................ 000000000012dad8 00 00 00 00 1c db 12 00 - 22 fd e2 00 00 00 e2 00 ........"....... 000000000012dae8 00 00 00 00 01 00 00 00 - d1 94 82 8d 00 00 00 00 ................ 000000000012daf8 3c db 12 00 60 2e 25 00 - 01 00 00 00 f0 da 12 00 <...`.%......... 000000000012db08 28 c9 93 7c bc db 12 00 - b0 21 e3 00 bd af 75 8d (..|.....!....u. 000000000012db18 00 00 00 00 28 db 12 00 - 8d fd e2 00 00 00 e2 00 ....(........... 000000000012db28 48 db 12 00 8a 11 90 7c - 00 00 e2 00 00 00 00 00 H......|........ 000000000012db38 01 00 00 00 60 2e 25 00 - 00 00 00 00 b0 30 25 00 ....`.%......0%.

Report · Jul 01, 2011

Microsoft (R) DrWtsn32 Copyright (C) 1985-2001 Microsoft Corp. All rights reserved. Application exception occurred: App: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (pid=1044) When: 6/16/2011 @ 14:53:29.718 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: User Name: Terminal Session Id: 0 Number of Processors: 2 Processor Type: x86 Family 6 Model 8 Stepping 1 Windows Version: 5.1 Current Build: 2600 Service Pack: 3 Current Type: Multiprocessor Free Registered Organization: Registered Owner: *----> Task List <----* 0 System Process 4 System 408 smss.exe 472 csrss.exe 884 winlogon.exe 928 services.exe 940 lsass.exe 1120 svchost.exe 1188 svchost.exe 1332 svchost.exe 1464 svchost.exe 1560 svchost.exe 1700 spoolsv.exe 1992 Explorer.EXE 304 ctfmon.exe 372 svchost.exe 500 nvsvc32.exe 524 alg.exe 1388 wscntfy.exe 1912 msiexec.exe 260 wmiprvse.exe 1044 InDesign.exe 1608 drwtsn32.exe *----> Module List <----* (0000000000350000 - 0000000000364000: C:\Program Files\Adobe\Adobe InDesign CS5\PMRuntime.dll (0000000000380000 - 000000000038c000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_threads.dll (00000000003a0000 - 00000000003c0000: C:\Program Files\Adobe\Adobe InDesign CS5\tbb.dll (0000000000400000 - 0000000000733000: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (0000000000740000 - 0000000000791000: C:\Program Files\Adobe\Adobe InDesign CS5\Database.dll (00000000007a0000 - 0000000000d1d000: C:\Program Files\Adobe\Adobe InDesign CS5\Public.dll (0000000000d20000 - 0000000000e1b000: C:\Program Files\Adobe\Adobe InDesign CS5\ACE.dll (0000000000e20000 - 0000000000e69000: C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll (0000000000e70000 - 0000000001167000: C:\Program Files\Adobe\Adobe InDesign CS5\CoolType.dll (0000000001180000 - 0000000001622000: C:\Program Files\Adobe\Adobe InDesign CS5\MPS.dll (0000000001640000 - 0000000001bd7000: C:\Program Files\Adobe\Adobe InDesign CS5\AGM.dll (0000000001bf0000 - 0000000001c40000: C:\Program Files\Adobe\Adobe InDesign CS5\ARE.dll (0000000001c50000 - 0000000001c90000: C:\Program Files\Adobe\Adobe InDesign CS5\BIBUtils.dll (0000000001ca0000 - 0000000001cc0000: C:\Program Files\Adobe\Adobe InDesign CS5\AFL.dll (0000000001ce0000 - 0000000001dcf000: C:\Program Files\Adobe\Adobe InDesign CS5\icuin36.dll (0000000001de0000 - 0000000001ec6000: C:\Program Files\Adobe\Adobe InDesign CS5\amtlib.dll (0000000001ee0000 - 0000000001ef3000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_filesystem.dll (0000000001f10000 - 0000000001f17000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_system.dll (0000000001f30000 - 0000000001fd2000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_regex.dll (0000000001ff0000 - 0000000002001000: C:\Program Files\Adobe\Adobe InDesign CS5\ASLSupport.dll (0000000002020000 - 0000000002148000: C:\Program Files\Adobe\Adobe InDesign CS5\WRServices.dll (0000000002160000 - 000000000231d000: C:\Program Files\Adobe\Adobe InDesign CS5\WidgetBin.dll (0000000002330000 - 0000000002484000: C:\Program Files\Adobe\Adobe InDesign CS5\AdobeOwl.dll (00000000024a0000 - 00000000024e8000: C:\Program Files\Adobe\Adobe InDesign CS5\AdobeOwlCanvas.dll (0000000002500000 - 0000000002509000: C:\Program Files\Adobe\Adobe InDesign CS5\adbeape.dll (0000000002d20000 - 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000000003e1b9000: C:\WINDOWS\system32\iertutil.dll (000000004a800000 - 000000004a904000: C:\Program Files\Adobe\Adobe InDesign CS5\icuuc36.dll (000000004ad00000 - 000000004b6b2000: C:\Program Files\Adobe\Adobe InDesign CS5\icudt36.dll (000000004d4f0000 - 000000004d549000: C:\WINDOWS\system32\WINHTTP.dll (000000004ec50000 - 000000004edfb000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6002.22509_x-ww_c7dad023\gdiplus.dll (0000000059a60000 - 0000000059b01000: C:\WINDOWS\system32\dbghelp.dll (000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll (00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL (0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll (0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll (0000000071b20000 - 0000000071b32000: C:\WINDOWS\system32\MPR.dll (0000000071bf0000 - 0000000071c03000: C:\WINDOWS\system32\SAMLIB.dll (0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV (0000000073b30000 - 0000000073b45000: C:\WINDOWS\system32\mscms.dll (0000000074720000 - 000000007476c000: C:\WINDOWS\system32\MSCTF.dll (0000000074c80000 - 0000000074cac000: C:\WINDOWS\system32\OLEACC.dll (0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll (00000000755c0000 - 00000000755ee000: C:\WINDOWS\system32\msctfime.ime (0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.dll (00000000763b0000 - 00000000763f9000: C:\WINDOWS\system32\COMDLG32.dll (0000000076bf0000 - 0000000076bfb000: C:\WINDOWS\system32\PSAPI.DLL (0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll (0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll (0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\IPHLPAPI.DLL (0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll (0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL (0000000077050000 - 0000000077115000: C:\WINDOWS\system32\COMRes.dll (0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll (00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll (00000000774e0000 - 000000007761e000: C:\WINDOWS\system32\ole32.dll (0000000077690000 - 00000000776b1000: C:\WINDOWS\system32\NTMARTA.DLL (0000000077920000 - 0000000077a13000: C:\WINDOWS\system32\SETUPAPI.dll (0000000077a80000 - 0000000077b15000: C:\WINDOWS\system32\CRYPT32.dll (0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll (0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll (0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll (0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll (0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll (0000000077e70000 - 0000000077f03000: C:\WINDOWS\system32\RPCRT4.dll (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll (00000000780c0000 - 0000000078121000: C:\Program Files\Adobe\Adobe InDesign CS5\MSVCP60.dll (0000000078130000 - 0000000078263000: C:\WINDOWS\system32\urlmon.dll (0000000078480000 - 000000007850e000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCP90.dll (0000000078520000 - 00000000785c3000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCR90.dll (000000007c420000 - 000000007c4a7000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll *----> State Dump for Thread Id 0x418 <----* eax=042f0608 ebx=00e6212c ecx=00000000 edx=042f0608 esi=0dad2248 edi=00000000 eip=00e2ce4a esp=0012da08 ebp=00e6212c iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll - function: BIB 00e2ce30 2414 and al,0x14 00e2ce32 897c2418 mov [esp+0x18],edi 00e2ce36 e845feffff call BIB+0xcc80 (00e2cc80) 00e2ce3b 8b442408 mov eax,[esp+0x8] 00e2ce3f 3bc7 cmp eax,edi 00e2ce41 7404 jz BIB+0xce47 (00e2ce47) 00e2ce43 8b08 mov ecx,[eax] 00e2ce45 eb02 jmp BIB+0xce49 (00e2ce49) 00e2ce47 33c9 xor ecx,ecx 00e2ce49 56 push esi FAULT ->00e2ce4a 8b7114 mov esi,[ecx+0x14] ds:0023:00000014=???????? 00e2ce4d 3bc7 cmp eax,edi 00e2ce4f 740d jz BIB+0xce5e (00e2ce5e) 00e2ce51 3938 cmp [eax],edi 00e2ce53 7409 jz BIB+0xce5e (00e2ce5e) 00e2ce55 50 push eax 00e2ce56 e835fdffff call BIB+0xcb90 (00e2cb90) 00e2ce5b 83c404 add esp,0x4 00e2ce5e 3bf7 cmp esi,edi 00e2ce60 740b jz BIB+0xce6d (00e2ce6d) 00e2ce62 56 push esi *----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 00e6212c 00000000 00000000 0001e002 00000000 BIB+0xce4a *----> Raw Stack Dump <----* 000000000012da08 48 22 ad 0d 78 22 ad 0d - 74 22 ad 0d 08 06 2f 04 H"..x"..t"..../. 000000000012da18 80 53 29 04 2c 21 e6 00 - 3b cf e2 00 48 22 ad 0d .S).,!..;...H".. 000000000012da28 44 21 e6 00 2c 21 e6 00 - bc da 12 00 78 22 ad 0d D!..,!......x".. 000000000012da38 80 53 29 04 2c 21 e6 00 - 00 00 00 00 cb d2 e2 00 .S).,!.......... 000000000012da48 78 22 ad 0d 7e bf 46 87 - ee 3a e5 00 78 22 ad 0d x"..~.F..:..x".. 000000000012da58 01 00 00 00 ac da 12 00 - 18 38 e5 00 00 00 00 00 .........8...... 000000000012da68 53 27 e2 00 44 21 e6 00 - 94 34 c7 02 fa 3a e5 00 S'..D!...4...:.. 000000000012da78 01 00 00 00 f1 1f e3 00 - ee 3a e5 00 92 bf 46 87 .........:....F. 000000000012da88 00 00 00 00 00 00 00 00 - 00 00 e2 00 80 34 c7 02 .............4.. 000000000012da98 94 34 c7 02 cc 34 c7 02 - 80 34 c7 02 84 da 12 00 .4...4...4...... 000000000012daa8 8c da 12 00 0c db 12 00 - b0 21 e3 00 8e 86 b1 87 .........!...... 000000000012dab8 00 00 00 00 dc da 12 00 - c0 20 e3 00 00 00 00 00 ......... ...... 000000000012dac8 00 00 00 00 01 00 00 00 - f0 fb e2 00 01 00 00 00 ................ 000000000012dad8 00 00 00 00 1c db 12 00 - 22 fd e2 00 00 00 e2 00 ........"....... 000000000012dae8 00 00 00 00 01 00 00 00 - 32 be 46 87 00 00 00 00 ........2.F..... 000000000012daf8 3c db 12 00 60 2e 25 00 - 01 00 00 00 f0 da 12 00 <...`.%......... 000000000012db08 28 c9 93 7c bc db 12 00 - b0 21 e3 00 5e 85 b1 87 (..|.....!..^... 000000000012db18 00 00 00 00 28 db 12 00 - 8d fd e2 00 00 00 e2 00 ....(........... 000000000012db28 48 db 12 00 8a 11 90 7c - 00 00 e2 00 00 00 00 00 H......|........ 000000000012db38 01 00 00 00 60 2e 25 00 - 00 00 00 00 b0 30 25 00 ....`.%......0%. Application exception occurred: App: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (pid=2916) When: 6/16/2011 @ 15:14:56.437 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: User Name: Terminal Session Id: 0 Number of Processors: 2 Processor Type: x86 Family 6 Model 8 Stepping 1 Windows Version: 5.1 Current Build: 2600 Service Pack: 3 Current Type: Multiprocessor Free Registered Organization: Registered Owner: *----> Task List <----* 0 System Process 4 System 408 smss.exe 472 csrss.exe 884 winlogon.exe 928 services.exe 940 lsass.exe 1120 svchost.exe 1188 svchost.exe 1332 svchost.exe 1464 svchost.exe 1560 svchost.exe 1992 Explorer.EXE 304 ctfmon.exe 372 svchost.exe 500 nvsvc32.exe 524 alg.exe 1388 wscntfy.exe 276 msiexec.exe 3680 spoolsv.exe 1880 wmiprvse.exe 2500 Acrobat.exe 1288 AdobeARM.exe 2916 InDesign.exe 2812 drwtsn32.exe *----> Module List <----* (0000000000350000 - 0000000000364000: C:\Program Files\Adobe\Adobe InDesign CS5\PMRuntime.dll (0000000000380000 - 000000000038c000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_threads.dll (00000000003a0000 - 00000000003c0000: C:\Program Files\Adobe\Adobe InDesign CS5\tbb.dll (0000000000400000 - 0000000000733000: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (0000000000740000 - 0000000000791000: C:\Program Files\Adobe\Adobe InDesign CS5\Database.dll (00000000007a0000 - 0000000000d1d000: C:\Program Files\Adobe\Adobe InDesign CS5\Public.dll (0000000000d20000 - 0000000000e1b000: C:\Program Files\Adobe\Adobe InDesign CS5\ACE.dll (0000000000e20000 - 0000000000e69000: C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll (0000000000e70000 - 0000000001167000: C:\Program Files\Adobe\Adobe InDesign CS5\CoolType.dll (0000000001180000 - 0000000001622000: C:\Program Files\Adobe\Adobe InDesign CS5\MPS.dll (0000000001640000 - 0000000001bd7000: C:\Program Files\Adobe\Adobe InDesign CS5\AGM.dll (0000000001bf0000 - 0000000001c40000: C:\Program Files\Adobe\Adobe InDesign CS5\ARE.dll (0000000001c50000 - 0000000001c90000: C:\Program Files\Adobe\Adobe InDesign CS5\BIBUtils.dll (0000000001ca0000 - 0000000001cc0000: C:\Program Files\Adobe\Adobe InDesign CS5\AFL.dll (0000000001ce0000 - 0000000001dcf000: C:\Program Files\Adobe\Adobe InDesign CS5\icuin36.dll (0000000001de0000 - 0000000001ec6000: C:\Program Files\Adobe\Adobe InDesign CS5\amtlib.dll (0000000001ee0000 - 0000000001ef3000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_filesystem.dll (0000000001f10000 - 0000000001f17000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_system.dll (0000000001f30000 - 0000000001fd2000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_regex.dll (0000000001ff0000 - 0000000002001000: C:\Program Files\Adobe\Adobe InDesign CS5\ASLSupport.dll (0000000002020000 - 0000000002148000: C:\Program Files\Adobe\Adobe InDesign CS5\WRServices.dll (0000000002160000 - 000000000231d000: C:\Program Files\Adobe\Adobe InDesign CS5\WidgetBin.dll (0000000002330000 - 0000000002484000: C:\Program Files\Adobe\Adobe InDesign CS5\AdobeOwl.dll (00000000024a0000 - 00000000024e8000: C:\Program Files\Adobe\Adobe InDesign CS5\AdobeOwlCanvas.dll (0000000002500000 - 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000000000723d000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\DOCUMENT UI.RPLN (0000000007290000 - 0000000007360000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\EPS PAGE ITEM.RPLN (0000000007360000 - 0000000007445000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\FONT MANAGER.RPLN (0000000007460000 - 00000000074e1000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\FORMFIELD.RPLN (0000000007500000 - 0000000007552000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GALLEY.RPLN (0000000007570000 - 000000000765f000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GALLEYUI.RPLN (0000000007670000 - 00000000077ed000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GENERIC PAGE ITEM.RPLN (0000000007810000 - 000000000781e000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GENERICSETTINGS.RPLN (0000000007830000 - 0000000007837000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GLOBAL PREFERENCES PANEL.RPLN (0000000007850000 - 00000000078ae000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\GRADIENT FILL.RPLN (00000000078c0000 - 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0000000008476000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\MASTER PAGE.RPLN (0000000008490000 - 00000000084dc000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\MEDIA.RPLN (00000000084f0000 - 00000000084f6000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\METADATA DATABASE FILTER.RPLN (0000000008510000 - 000000000858b000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\METADATA.RPLN (00000000085a0000 - 00000000085bd000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\MOVIE.RPLN (00000000085d0000 - 0000000008607000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\OPEN PLACE.RPLN (0000000008620000 - 00000000086a6000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\PARAGRAPH COMPOSER.RPLN (00000000086c0000 - 00000000086ff000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\PATH TYPE.RPLN (0000000008710000 - 000000000871c000: C:\Program Files\Adobe\Adobe InDesign CS5\PathTypeLib.dll (0000000008730000 - 00000000088cd000: C:\Program Files\Adobe\Adobe InDesign CS5\Required\PDF.RPLN (00000000088e0000 - 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0000000077f03000: C:\WINDOWS\system32\RPCRT4.dll (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll (00000000780c0000 - 0000000078121000: C:\Program Files\Adobe\Adobe InDesign CS5\MSVCP60.dll (0000000078130000 - 0000000078263000: C:\WINDOWS\system32\urlmon.dll (0000000078480000 - 000000007850e000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCP90.dll (0000000078520000 - 00000000785c3000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.4137_x-ww_d494ac0e\MSVCR90.dll (000000007c420000 - 000000007c4a7000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll *----> State Dump for Thread Id 0xb88 <----* eax=04305710 ebx=00e6212c ecx=00000000 edx=04305710 esi=0ecb7010 edi=00000000 eip=00e2ce4a esp=0012da08 ebp=00e6212c iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll - function: BIB 00e2ce30 2414 and al,0x14 00e2ce32 897c2418 mov [esp+0x18],edi 00e2ce36 e845feffff call BIB+0xcc80 (00e2cc80) 00e2ce3b 8b442408 mov eax,[esp+0x8] 00e2ce3f 3bc7 cmp eax,edi 00e2ce41 7404 jz BIB+0xce47 (00e2ce47) 00e2ce43 8b08 mov ecx,[eax] 00e2ce45 eb02 jmp BIB+0xce49 (00e2ce49) 00e2ce47 33c9 xor ecx,ecx 00e2ce49 56 push esi FAULT ->00e2ce4a 8b7114 mov esi,[ecx+0x14] ds:0023:00000014=???????? 00e2ce4d 3bc7 cmp eax,edi 00e2ce4f 740d jz BIB+0xce5e (00e2ce5e) 00e2ce51 3938 cmp [eax],edi 00e2ce53 7409 jz BIB+0xce5e (00e2ce5e) 00e2ce55 50 push eax 00e2ce56 e835fdffff call BIB+0xcb90 (00e2cb90) 00e2ce5b 83c404 add esp,0x4 00e2ce5e 3bf7 cmp esi,edi 00e2ce60 740b jz BIB+0xce6d (00e2ce6d) 00e2ce62 56 push esi *----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 00e6212c 00000000 00000000 0001e002 00000000 BIB+0xce4a *----> Raw Stack Dump <----* 000000000012da08 10 70 cb 0e 40 70 cb 0e - 3c 70 cb 0e 10 57 30 04 .p..@p..

System Information <----* Computer Name: User Name: Terminal Session Id: 0 Number of Processors: 2 Processor Type: x86 Family 6 Model 8 Stepping 1 Windows Version: 5.1 Current Build: 2600 Service Pack: 3 Current Type: Multiprocessor Free Registered Organization: Registered Owner: *----> Task List <----* 0 System Process 4 System 820 smss.exe 852 avgchsvx.exe 1008 csrss.exe 1036 winlogon.exe 1084 services.exe 1096 lsass.exe 1264 svchost.exe 1336 svchost.exe 1480 svchost.exe 1624 svchost.exe 1708 svchost.exe 1928 spoolsv.exe 464 Explorer.EXE 684 svchost.exe 708 DeltTray.exe 724 itype.exe 764 avgwdsvc.exe 772 ipoint.exe 364 mscorsvw.exe 984 avgtray.exe 1164 nvsvc32.exe 1664 AVGIDSAgent.exe 212 Acrotray.exe 312 NMIndexStoreSvr.exe 336 ctfmon.exe 1776 WindowsSearch.exe 836 SearchIndexer.exe 1552 avgidsmonitor.exe 2104 avgam.exe 2120 avgnsx.exe 2152 avgemcx.exe 3144 avgcsrvx.exe 4040 NMIndexingService.exe 2328 alg.exe 2892 AAWTray.exe 3020 wscntfy.exe 2824 avgrsx.exe 2852 avgcsrvx.exe 3912 msiexec.exe 1688 wmiprvse.exe 528 InDesign.exe 2516 dwwin.exe 2320 drwtsn32.exe *----> Module List <----* (0000000000350000 - 0000000000364000: C:\Program Files\Adobe\Adobe InDesign CS5\PMRuntime.dll (0000000000380000 - 000000000038c000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_threads.dll (00000000003a0000 - 00000000003c0000: C:\Program Files\Adobe\Adobe InDesign CS5\tbb.dll (0000000000400000 - 0000000000733000: C:\Program Files\Adobe\Adobe InDesign CS5\InDesign.exe (0000000000740000 - 0000000000791000: C:\Program Files\Adobe\Adobe InDesign CS5\Database.dll (00000000007a0000 - 0000000000d1d000: C:\Program Files\Adobe\Adobe InDesign CS5\Public.dll (0000000000d20000 - 0000000000e1b000: C:\Program Files\Adobe\Adobe InDesign CS5\ACE.dll (0000000000e20000 - 0000000000e69000: C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll (0000000000e70000 - 0000000001167000: C:\Program Files\Adobe\Adobe InDesign CS5\CoolType.dll (0000000001180000 - 0000000001622000: C:\Program Files\Adobe\Adobe InDesign CS5\MPS.dll (0000000001640000 - 0000000001bd7000: C:\Program Files\Adobe\Adobe InDesign CS5\AGM.dll (0000000001bf0000 - 0000000001c40000: C:\Program Files\Adobe\Adobe InDesign CS5\ARE.dll (0000000001c50000 - 0000000001c90000: C:\Program Files\Adobe\Adobe InDesign CS5\BIBUtils.dll (0000000001ca0000 - 0000000001cc0000: C:\Program Files\Adobe\Adobe InDesign CS5\AFL.dll (0000000001ce0000 - 0000000001dcf000: C:\Program Files\Adobe\Adobe InDesign CS5\icuin36.dll (0000000001de0000 - 0000000001ec6000: C:\Program Files\Adobe\Adobe InDesign CS5\amtlib.dll (0000000001ee0000 - 0000000001ef3000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_filesystem.dll (0000000001f10000 - 0000000001f17000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_system.dll (0000000001f30000 - 0000000001fd2000: C:\Program Files\Adobe\Adobe InDesign CS5\boost_regex.dll (0000000001ff0000 - 0000000002001000: C:\Program Files\Adobe\Adobe InDesign CS5\ASLSupport.dll (0000000002020000 - 0000000002148000: C:\Program Files\Adobe\Adobe InDesign CS5\WRServices.dll (0000000002160000 - 000000000231d000: C:\Program Files\Adobe\Adobe InDesign CS5\WidgetBin.dll (0000000002330000 - 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0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll (0000000077e70000 - 0000000077f03000: C:\WINDOWS\system32\RPCRT4.dll (0000000077f10000 - 0000000077f59000: C:\WINDOWS\system32\GDI32.dll (0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll (0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll (00000000780c0000 - 0000000078121000: C:\Program Files\Adobe\Adobe InDesign CS5\MSVCP60.dll (0000000078130000 - 0000000078263000: C:\WINDOWS\system32\urlmon.dll (0000000078480000 - 000000007850e000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCP90.dll (0000000078520000 - 00000000785c3000: C:\WINDOWS\WinSxS\x86_Microsoft.VC90.CRT_1fc8b3b9a1e18e3b_9.0.30729.6161_x-ww_31a54e43\MSVCR90.dll (000000007c420000 - 000000007c4a7000: C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCP80.dll (000000007c800000 - 000000007c8f6000: C:\WINDOWS\system32\kernel32.dll (000000007c900000 - 000000007c9b2000: C:\WINDOWS\system32\ntdll.dll (000000007c9c0000 - 000000007d1d7000: C:\WINDOWS\system32\SHELL32.dll (000000007e410000 - 000000007e4a1000: C:\WINDOWS\system32\USER32.dll *----> State Dump for Thread Id 0xeb8 <----* eax=0423b90c ebx=00e6212c ecx=00000000 edx=0423b90c esi=09e6a528 edi=00000000 eip=00e2ce4a esp=0012da08 ebp=00e6212c iopl=0 nv up ei pl nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010206 *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\Program Files\Adobe\Adobe InDesign CS5\BIB.dll - function: BIB 00e2ce30 2414 and al,0x14 00e2ce32 897c2418 mov [esp+0x18],edi 00e2ce36 e845feffff call BIB+0xcc80 (00e2cc80) 00e2ce3b 8b442408 mov eax,[esp+0x8] 00e2ce3f 3bc7 cmp eax,edi 00e2ce41 7404 jz BIB+0xce47 (00e2ce47) 00e2ce43 8b08 mov ecx,[eax] 00e2ce45 eb02 jmp BIB+0xce49 (00e2ce49) 00e2ce47 33c9 xor ecx,ecx 00e2ce49 56 push esi FAULT ->00e2ce4a 8b7114 mov esi,[ecx+0x14] ds:0023:00000014=???????? 00e2ce4d 3bc7 cmp eax,edi 00e2ce4f 740d jz BIB+0xce5e (00e2ce5e) 00e2ce51 3938 cmp [eax],edi 00e2ce53 7409 jz BIB+0xce5e (00e2ce5e) 00e2ce55 50 push eax 00e2ce56 e835fdffff call BIB+0xcb90 (00e2cb90) 00e2ce5b 83c404 add esp,0x4 00e2ce5e 3bf7 cmp esi,edi 00e2ce60 740b jz BIB+0xce6d (00e2ce6d) 00e2ce62 56 push esi *----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 00e6212c 00000000 00000000 0001af58 00000000 BIB+0xce4a *----> Raw Stack Dump <----* 000000000012da08 28 a5 e6 09 60 a5 e6 09 - 5c a5 e6 09 0c b9 23 04 (...`...\.....#. 000000000012da18 58 b0 2d 04 ec 5e 2f 04 - 3b cf e2 00 28 a5 e6 09 X.-..^/.;...(... 000000000012da28 44 21 e6 00 2c 21 e6 00 - bc da 12 00 60 a5 e6 09 D!..,!......`... 000000000012da38 5c b0 2d 04 ec 5e 2f 04 - 2c 21 e6 00 cb d2 e2 00 \.-..^/.,!...... 000000000012da48 60 a5 e6 09 9d 95 82 8d - ee 3a e5 00 60 a5 e6 09 `........:..`... 000000000012da58 01 00 00 00 ac da 12 00 - 18 38 e5 00 00 00 00 00 .........8...... 000000000012da68 53 27 e2 00 44 21 e6 00 - c4 20 c7 02 fa 3a e5 00 S'..D!... ...:.. 000000000012da78 01 00 00 00 f1 1f e3 00 - ee 3a e5 00 71 95 82 8d .........:..q... 000000000012da88 00 00 00 00 00 00 00 00 - 00 00 e2 00 b0 20 c7 02 ............. .. 000000000012da98 c4 20 c7 02 fc 20 c7 02 - b0 20 c7 02 84 da 12 00 . ... ... ...... 000000000012daa8 8c da 12 00 0c db 12 00 - b0 21 e3 00 6d ac 75 8d .........!..m.u. 000000000012dab8 00 00 00 00 dc da 12 00 - c0 20 e3 00 00 00 00 00 ......... ...... 000000000012dac8 00 00 00 00 01 00 00 00 - f0 fb e2 00 01 00 00 00 ................ 000000000012dad8 00 00 00 00 1c db 12 00 - 22 fd e2 00 00 00 e2 00 ........"....... 000000000012dae8 00 00 00 00 01 00 00 00 - d1 94 82 8d 00 00 00 00 ................ 000000000012daf8 3c db 12 00 60 2e 25 00 - 01 00 00 00 f0 da 12 00 <...`.%......... 000000000012db08 28 c9 93 7c bc db 12 00 - b0 21 e3 00 bd af 75 8d (..|.....!....u. 000000000012db18 00 00 00 00 28 db 12 00 - 8d fd e2 00 00 00 e2 00 ....(........... 000000000012db28 48 db 12 00 8a 11 90 7c - 00 00 e2 00 00 00 00 00 H......|........ 000000000012db38 01 00 00 00 60 2e 25 00 - 00 00 00 00 b0 30 25 00 ....`.%......0%.

Report · Jul 01, 2011

Err, I did ask you to use pastebin.com -- please don't paste long stuff here. It both messes up the formatting and makes the forum unnavigable.

Anyhow, the relevent chunk:

*----> Stack Back Trace <----*

WARNING: Stack unwind information not available. Following frames may be wrong.

ChildEBP RetAddr Args to Child

00e6212c 00000000 00000000 0001e002 00000000 BIB+0xce4a

That is bad news. I don't know what to say. It should be much longer...

Report · Jul 01, 2011

John,

Please inform how to leave proper formatting for each line of text. I viewed my post and it did not resemble the text in your post.

Thanks

Report · Jun 18, 2011

I see a report that msvcr90.dll is the faulting module there. That's Microsoft code that's been re-distributed as part of the Adobe products to perform basic Windows operations, and I would say it indicates the original installation is bad. For a licensed copy, the obvious solution is to uninstall and reinstall, but I don't know if you can do that with the trials these days. It might be worth a try, though.

Report · Jun 18, 2011

I neglected to mention this was OS load and my second time around installing InDesign:

- First I installed InDesign CS5 after many other programs were already installed - same C++ error message

- I read several threads suggesting a registry cleaner, which I used, and it produced no results

- Hence, I reformatted the drive, re-installed Windows, then installed InDesign CS5. The install showed no errors.

- An alternate post regarding Photoshop CS5 recommended installing the update prior to running the program; therefore, I downloaded and installed InDesign CS5 7.0.4 update successfully prior to attempting to open the program.

- Once again the same C++ error message. I even installed all Microsoft C++ updates to no avail.

Similar threads regarding this exact error exist on Adobe threads with no solutions.

Report · Jun 18, 2011

You might not get an error if the files were installed, but are corrupt. Reformatting is a whole lot of work for a trial. You could try running the installer again and see if it asks if youwant to repair the installation.

I highly recommend running MSConfig first, though, and turn off all non-essential startup items, then go to services and hid the Microsoft services, look through the list and turn off any you see that look non-essential (which should be most or all of what's left). Make sure Anti-virus and malware scanners are disabled, along with third party firewalls, iTunes, Browser helpers and toolbars, and pretty much everything except your mouse (Bonjour should be allowed to run) and I'd leave networking active, then reboot and try whatever you can with the installer.

Report · Jun 18, 2011

Admittedly, reformatting is quite a task; however, prior to making a $$$ software purchase, I like to take a "test drive." Needless to say, this is the roughest test I've ever encountered.

- I followed your advice 100%, yet please note: when InDesign was first installed on the system, there were ZERO / NO other programs installed, neither firewall nor anti virus - ONLY a CLEAN / Updated Windows XP Pro Sp3.

- I uninstalled InDesign, ran MS Config with only three (3) essential tasks:

(1) DCOM Server Process Launcher (Essential)

(2) Remote Procedure Call (RPC) Locator (Essential) and

(3) Remote Procedure Call (Essential) loaded - NOTHING else was selected.

Following, I rebooted in this mode...

- InDesign Install produced the following error, above .jpg.

- Once again, I attempted installing in "normal mode," albeit sans antivirus, anit-malewware, anti adware and Firewall and realized a 100% successful installation.

- Upon starting InDesign CS5 7.0, I again realized the IDENTICAL C++ Error message; installed the 7.0.4 Update, intialized and AGAIN received an identical C++ Error message. Hence, I am unable to successfully start InDesign.

I am truly bewildered.

Report · Jun 18, 2011

There will be an error log. Not quite sure where it is though.

Anyone?

Report · Jun 18, 2011

52 errors while installing? No wonder it doesn't work! What were they?

Sounds like you need to run the Adobe Log Analyzer tool

Report · Jun 18, 2011

Please read below the image.

The 52 errors were incurred were with all but three (3) essential Windows XP start-up features disabled. Upon rebooting utilizing a "normal start-up," I realized a clean install with NO errors and experienced identical C++ errors.

Presently, the Adobe server is down; therefore, I shall run the log analyzer tomorrow.

Report · Jun 18, 2011

Yeah, I did, though I wasn't sure what you meant by "realized."

Though the fact that you got those errors there may be an indicator of a problem.

But I'm not a Windows developer person, but I imagine you should be able to find out more information about the error. A stack trace? A minidump? Not sure....

Report · Jun 19, 2011

Sounds more like you were a little over-zealous in turning off startups. There are a few that ARE essential.

Anyway, I had another thought. You said clean Windows install. Do you have a printer installed? ID likes to see a local printer as default.

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Microsoft Visual C++ Runtime Library Runtime ERROR!

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