31 Replies Latest reply: Jun 30, 2011 7:34 AM by BHPforum RSS

    Adobe Content Viewer app

    BHPforum Community Member
      Hi  Guys I created my interactive document on Indesign 5.5 yesterday. I can  view it on my desktop 'Adobe Content Viewer'. Is there a way I can view  my document on the iPad without buying the expensive Adobe Digital  Publishing suite? I don't want to publish the document, I just want to text it on the iPad? When I log into adobe acrobat I can't organise the files, I can only view the workspace!? Also the 'Adobe Content Viewer app' keeps telling me it needs to be updated?? Can anybody help?
        • 1. Re: Adobe Content Viewer app
          BobLevine UGM

          You'll need to wait until Apple approves the new Content Viewer. The current one on iTunes is incompatible with the latest creation tools.

           

          Once you have that just sign in using the same user ID and password you used to create the folio.

           

          Bob

          • 2. Re: Adobe Content Viewer app
            BHPforum Community Member

            Thanks for getting back to me so quickly Bob! Any idea what date it will be approved?

            • 3. Re: Adobe Content Viewer app
              BobLevine UGM

              That's in Apple's hands.

               

              Bob

              • 4. Re: Adobe Content Viewer app
                BHPforum Community Member

                Thanks Bob, hopefully it will be soon!

                • 5. Re: Adobe Content Viewer app
                  BHPforum Community Member

                  Hi Bob

                   

                  Thanks for your feedback yesterday. I'm really diassapointed with the Adobe Content Viewer app for iPad!

                  I had promised a client that they could view their document on the iPad and that it would be ready in two weeks!

                  Unfortunately now I can't do this. Do you know what other people in my situation are doing?

                  • 6. Re: Adobe Content Viewer app
                    chrisboll

                    As a newbie on iPad-Indesign-foliobuilder issues it took me two whole days now to figure out that

                    A a software calles "content bundler" does no longer exist and

                    B the new way of previewing files on an actual iPad - not with the desktop viewer is not working due to incompatibilities with the store App (v1.7.0)

                     

                    Is that true so far??

                     

                    I have an urgent client meeting this Tuesday where I have to show some of our magazine pages on the iPad.

                    Is there any way to get the content on the pad till than??

                     

                    I'd be grateful for help.

                    This whole thing has killed two entire working days!!!!

                    And I turned to be very! unpolite to two telephone support guys WHO DID NOT HAVE ANY CLUE of the entire issue but did not admit this.

                     

                    Anyway. Now I know more but still: see above.

                     

                    With the greatest expectations,

                    Christian

                    • 7. Re: Adobe Content Viewer app
                      BHPforum Community Member

                      I feel your pain Christian!

                       

                      I'm new to iPad too and have spent the last two days trying to figure this out!

                       

                      My doument is ready but I just can't view it on the iPad and my client is not happy!

                       

                      Also can you organise your articles when you sign in to acrobat.com? I can't do this either, I can only view the workspace!

                       

                      Cheers

                      Gemma

                      • 8. Re: Adobe Content Viewer app
                        BobLevine UGM

                        Again, this is on Apple.

                         

                        Adobe does state on the download page for the folio builder tools that they are incompatible with the current viewer but that message should be a bit clearer, I think.

                         

                        Capture.PNG


                        I know that doesn't help your situation a whole lot but you anger should be directed at Apple. There's no reason for the hold up.

                         

                        Bob

                        • 9. Re: Adobe Content Viewer app
                          BHPforum Community Member

                          Thanks Bob.

                           

                          I have contacted Apple, but they have not got back to me yet!

                          I will keep an eye on this forum but if the app is updated, please can you post an update!?

                          • 10. Re: Adobe Content Viewer app
                            chrisboll Community Member

                            Where did you complain? I wrote a mail to Appstore customer support but I don't think this will lead to something.

                            Makes me nervous...

                             

                            Best,

                            Christian

                            • 11. Re: Adobe Content Viewer app
                              BHPforum Community Member

                              This is what Apple say!

                               

                              It's been in the iTunes Store for quite a while now ( back to September of last year):

                               

                              http://itunes.apple.com/us/app/adobe-content-viewer-for-ipad/id389067418?mt=8

                               

                              so someone at Adobe is putting out very stale information. Reviews are pretty unflattering, though.

                               

                              Regards.

                               

                               

                              Discussion here:

                               

                              https://discussions.apple.com/message/15462328#15462328

                              • 12. Re: Adobe Content Viewer app
                                BobLevine UGM

                                Yes, the original version of the viewer. It's been updated quite a few times since then.

                                 

                                Apple is still sitting on the current update.

                                 

                                Bob

                                • 13. Re: Adobe Content Viewer app
                                  FatFreddysCat

                                  BHPforum wrote:

                                   

                                  This is what Apple say!

                                   

                                  It's been in the iTunes Store for quite a while now ( back to September of last year):

                                   

                                  http://itunes.apple.com/us/app/adobe-content-viewer-for-ipad/id3890674 18?mt=8

                                   

                                  so someone at Adobe is putting out very stale information. Reviews are pretty unflattering, though.

                                   

                                  Regards.

                                   

                                   

                                  Discussion here:

                                   

                                  https://discussions.apple.com/message/15462328#15462328

                                   

                                   

                                  Just to set the record straight, Apple did not say that. I did, and I don't work for Apple. I want to avoid any impression that Apple has commented on this matter in any way, official or unofficial.


                                  Regards to all.

                                  • 14. Re: Adobe Content Viewer app
                                    Johannes Eckert Community Member

                                    Bob, the message should be much clearer. It is only focused on enterprise customers with branded viewers.

                                     

                                    I read:

                                    Please note that if you install the Folio Producer tools update 1.1.0 (step 2 below) you will create .folio files that are not compatible with previously created branded viewers ...

                                    and then I stop reading.

                                     

                                    I am hoping for red boxes with big exclamation marks for a warning.

                                     

                                    Also, I could discuss the point of why releasing tools earlier again. but naaa... I'm to tired now ,-)

                                     

                                    —Johannes

                                    • 15. Re: Adobe Content Viewer app
                                      Bob Bringhurst - Adobe Adobe Employee

                                      If you can't wait for the viewer to be available on the iPad, uninstall the Folio Producer tools (ID CS5) or InDesign (ID CS5.5), and then re-install the 1.0 tools. Don't install the 1.1 update until Apple approves the viewer.

                                      • 16. Re: Adobe Content Viewer app
                                        jeffyerkey Community Member

                                        Bob,

                                         

                                        I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March.  But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.

                                         

                                        To keep putting this problem on Apple is somewhat of a shopworn technique (and I say this with all due respect.). Still, Apple commands fully 80+ % of the tablet market.  They are the big dog.

                                         

                                        Suggestions for the future:  Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple.  Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week!  Many of us don't read them carefully. (Richard Dreyfuss reads them).

                                         

                                        I have nothing but admiration for what Adobe software engineers are trying to do -- and these are nascent times to be sure.  But it certainly seems like this launch is going poorly.

                                         

                                        -- Jeff

                                        • 17. Re: Adobe Content Viewer app
                                          chrisboll Community Member

                                          OK Bob,

                                          this finally WORKS!

                                           

                                          Ok thanks for the hint. This will do until the update is out.

                                          For all of you with the same problem, v1.0 was not so easy to find, I finally managed to download it from a french adobe page (on the english page they offer 1.1.0 also for 5.0: http://www.adobe.com/fr/downloads/  There you get Win and Mac.

                                          Mac is here:

                                          http://www.adobe.com/support/downloads/detail.jsp?ftpID=5017

                                           

                                          Hope this helps!

                                          Chris

                                           

                                          Message was edited by: chrisboll

                                          • 18. Re: Adobe Content Viewer app
                                            alberto_gombau

                                            Hi all, I've the same problem and I can't wait to the update of the viewer are aproved by Apple (sigh!), but I've two questions.

                                             

                                            I've the CS 5.5 and the folio producer tool updated to 1.1.0, then:

                                             

                                            Can I install the folio producer tool 1.0 with CS5.5?

                                             

                                            How can I uninstall the folio producer tool 1.1.0?

                                             

                                            Thanks all for helpful

                                             

                                            Alberto Gombau

                                            • 19. Re: Adobe Content Viewer app
                                              alberto_gombau Community Member

                                              Well, I try to install the Folio Producer 1.0 at InDesign 5.5 and don't work... then my solutions is this.

                                               

                                              1. Work your in your layout at InDesign 5.5
                                              2. Export your files like IDML
                                              3. Open at InDesign 5.0
                                              4. Create your .folio with Folio Producer 1.0
                                              5. Test in Adobe Content Viewer on the iPad

                                               

                                              Yep maybe no the best solution but works...

                                               

                                              Alberto

                                              • 20. Re: Adobe Content Viewer app
                                                BHPforum Community Member

                                                Thanks for the advice guys. I will try this


                                                • 21. Re: Adobe Content Viewer app
                                                  chrisboll Community Member

                                                  Hi Alberto,

                                                  I managed to install v.1.0 on 5.0 - don't know if it works with 5.5 but I think it should.

                                                  I tried to unistall manually but - of course - you never find all the components that got installed.

                                                  What I removed before installation is this (mac): DigitalPublishingRelease.zxp - see screenshot for location.

                                                  Afterwards I installed v.1.0 and now everything works as promised.

                                                  location_extension_mac.jpg

                                                   

                                                  Good luck,

                                                  Christian

                                                  • 22. Re: Adobe Content Viewer app
                                                    petrav_germany

                                                    Maybe not the shortest way, but one that works as well: I found that the Android Viewer is showing the current folios with now problems. Luckily we had an Android HTC mobile ("Desire") at hand to try it out.Unfortunately the viewer doesn´t work on all android mobiles (my Samsung Galaxy 551 eg. didn´t allow installation).

                                                    I havn´t had a chance to try the app on an Android tablet yet, but assume that that would work as well.

                                                     

                                                    And by the way: I can only join in to all the complaints around the disjunction of viewer (Apple) and creator (Adobe)´s versions. I don´t understand why there is a way to create folios for different viewer versions - especially not given the current long apporval processes of Apple.

                                                     

                                                    Petra

                                                    • 23. Re: Adobe Content Viewer app
                                                      BHPforum Community Member

                                                      Hi Guys,

                                                       

                                                      This solution is not working for me.

                                                       

                                                      I uninstalled Foilo Producer tools 1.1.0 and reinstalled 1.0 with the link that Chris supplied (thanks Chris!).

                                                       

                                                      But it does not work. I have only got Indesign CS5.5.

                                                       

                                                      Is this the problem, sorry I'm such a newbie!

                                                       

                                                      Will I need to downgrade to CS5?!

                                                       

                                                      I can't find a free trial version!

                                                       

                                                      Cheers

                                                      Gemma

                                                       


                                                      • 24. Re: Adobe Content Viewer app
                                                        Bob Bringhurst - Adobe Adobe Employee

                                                        What doesn't work? If you roll back to 1.0, you should be able to create a folio and view it on the iPad.

                                                        • 25. Re: Adobe Content Viewer app
                                                          BHPforum Community Member

                                                          Hi Bob

                                                           

                                                          It seems that 1.0 only works with Indesign 5 not 5.5?

                                                           

                                                          I have only got 5.5!

                                                           

                                                          Is this correct?

                                                           

                                                          I installed 1.0 yesterday.

                                                           

                                                          I can see my content on the Adobe Content Viewer app library on the iPad but it still wont let me download!

                                                           

                                                          A message still appears to please update the app?

                                                           

                                                          Any help appreciated!

                                                           

                                                          Cheers

                                                          Gemma

                                                          • 26. Re: Adobe Content Viewer app
                                                            Anselm Hannemann Community Member

                                                            1.0.1 producser tools are available for CS5.5, too.

                                                             

                                                            acrobat.com still has problems until now. I can create workspaces and folios / articles, etc. They appear in acrobat.com but iPad viewer doesn't find the whole magazine until now or just find it but doesn't update or download contents.

                                                            Reported nearly 15 times now to adobe with many details. No solution yet.

                                                            • 27. Re: Adobe Content Viewer app
                                                              Bob Bringhurst - Adobe Adobe Employee

                                                              1.0 should work with either InDesign CS5 or CS5.5. If you install 1.0, create a simple source document, and then create a folio and article, does it still not download on your iPad viewer? It should.

                                                               

                                                              If the viewer fails to work properly, you may want to try deleting it from the iPad and from iTunes, syncing, and then reinstalling.

                                                              • 28. Re: Adobe Content Viewer app
                                                                chrisboll Community Member

                                                                Hi Gemma,

                                                                could it be (!!) that you misread that message telling you to update...?

                                                                Because if you see your content in the iPad viewer you got it!

                                                                And:

                                                                Everytime you change anything within your folio in Indesign you get exactly that update-message that wants you not to update the viewer but your folio file in the iPad. Could it be?... Here come two (german) screenshots:

                                                                 

                                                                Update.png  Update available.png

                                                                 

                                                                I'd be glad, if this would be the solution.

                                                                Let me know,

                                                                Christian

                                                                • 29. Re: Adobe Content Viewer app
                                                                  BHPforum Community Member

                                                                  Thanks for getting back to me guys.

                                                                   

                                                                  Christian the message read:

                                                                   

                                                                  Please update your app

                                                                  This issue is available for download, but requires a newer version of the app. Please update your app from the App Store.

                                                                   

                                                                  So unfortunately it's not the same mesg as yours Thanks so much for trying to help though!

                                                                   

                                                                  Bob

                                                                   

                                                                  I have re-installed both my Indesign 5.5 and re-installed 1.0 again.

                                                                   

                                                                  Are you sure it definately works on 5.5. With Indesign 5.5 you don't use itunes or syncing?

                                                                   

                                                                  The content appears on acrobat.com. Indesign 5.5 does not give you the option to get the file .foilo and connect via itunes. I think that is the old way – with CS5??

                                                                   

                                                                  I'm trying to get a copy of Indesign 5 so I can try meet my deadline. It's really silly that I have to downgrade. I don't like Apple products anymore!!

                                                                  • 30. Re: Adobe Content Viewer app
                                                                    chrisboll Community Member

                                                                    I don't like Apple products anymore!!

                                                                    ... but still: this is an Adobe problem.

                                                                    ch

                                                                    • 31. Re: Adobe Content Viewer app
                                                                      BHPforum Community Member

                                                                      Hi Bob, Chris and whoever had replies on this forum.

                                                                       

                                                                      I finally got to view my content on the iPad!

                                                                       

                                                                      Thanks so much for all the help!

                                                                       

                                                                      I uninstalled and re-installed Indesign 5.5 and it worked with Folio producer tools 1.0.

                                                                       

                                                                      I think the problem was that I only re-installed the Folio tools and not re-installed Indesign 5.5 as well!

                                                                       

                                                                      The app store on my iPad tells me now that there is an update for the Adobe Content Viewer!!

                                                                       

                                                                      I'm afraid to update this now though in case I can't view my content anymore!