Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
OK, I need to do the exact same thing as the original requester--create context-sensitive help for users who log in as different role types--i.e., reader, contributor, editor, administrator, etc. The difference is that we are using HTMLHelp rather than WebHelp. In our current system (in which all user types see all context-sensitive help for all of the user types), IDs are mapped to bookmarked sections within topics rather than to entire topics. What is the simplest way for the next iteration of our product to change the help system so that users only see the context-sensitive help for their own user type? Right now, for example, for a "submitting a report" screen, we have context sensitive help on the data fields on that screen and for each field, the code calls the map ID to jump to the field- specific info for that field. However, the user can scroll through the whole help topic (since the script is mapped to sections of a particular large topic with multiple bookmarked entries, each with a separate map ID) and view the info for data fields that other user types only see in their view of the application.
For the next iteration of our product, what do I need to do to write the help files and how do I need to coordinate with the programmers who are creating the map files to restrict views of context-sensitive help to only the help for data fields and other functionality available to users of a particular user type?
Copy link to clipboard
Copied
I think you will need to generate different CHMs for different users and leave the developers to call the required file.
AIR help would enable you to have a dropdown with each user type and the user could then pick their section. Not quite what you want but an option. There is information about AIR help on my site. The dropdown for the user types is what is known as DUCC, dynamic user-centric help.
That is a RoboHelp 9 feature described in the RoboHelp Tour on my site. You haven't said what version you are using.
See www.grainge.org for RoboHelp and Authoring tips