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1. Re: CS5 - Contribute could not connect because the server is down
Dominic Michael Jul 4, 2011 11:33 PM (in response to rsford31)Are you facing this problem with all the machine or with one particular machine? Can you please try FTP to the server outside Contribute to make sure that machine can access the server?
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2. Re: CS5 - Contribute could not connect because the server is down
rsford31 Jul 5, 2011 9:07 AM (in response to Dominic Michael)I got the client to ftp to the server using the same IP, username and password as what is set up in Contribute using a command prompt. They were able to get onto the server with no issues. They only have Contribute on one machine. The client does not have administrative rights and neither does anyone else in their office so therefore cannot install the software to test on other machines.
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3. Re: CS5 - Contribute could not connect because the server is down
Dominic Michael Jul 13, 2011 11:08 PM (in response to rsford31)Can you please try clearing the Contribute preferences once?
In Windows -
- Quit Contribute.
- Go to C:\Documents and Settings\<username>\Local Settings\Application Data\Adobe\ and delete the Contribute CS5 folder. (In Windows Vista or Windows 7, go to C:\Users\<username>\AppData\Local\Adobe\ and delete the Contribute CS5 folder.)
- Also, run reg delete "HKCU\Software\Adobe\Contribute 6" /f
In Mac -
- Quit Contribute.
- Go to Users/<username>/Library/Application Support/Adobe/ and delete Contribute CS5 folder.
- Also, go to Users/<username>/Library/Preferences and delete Adobe Contribute 6 Preferences file.
Note: Doing this will remove all the existing connections in Contribute. It will be like a fresh installtion of Contribute.


