9 Replies Latest reply: Aug 22, 2011 8:18 AM by Andrew Smith RSS

    Uploading article hangs

    dpsCygnus Community Member

      so the progress bar goes fine through "Building Folio..."

       

      Then starts on "Uploading...." and hangs (stalls out).

       

      Is there anything I can do besides quit ID?

       

      Why does it do this sometimes and not others?

       

      It is not related to file size or content, as I just had it happen to a one page article that has nothing but a small .jpg file on it and I've had it happen with an article that only had one page of text.

       

      Anybody have ideas?

       

      Is this more trouble with the server/network?

        • 1. Re: Uploading article hangs
          Johannes Eckert Community Member

          I currently have the same problem. It always stops at 50%.

           

          after a few seconds, minutes, hours it eventually completes, but you don't know why.

          Might be a problem with acrobat.com (downloading a folio is terrible slow sometimes today).

           

          Restarting InDesign, sign in & out did not help either.

          Only patience worked.

           

          —Johannes

          • 2. Re: Uploading article hangs
            Johannes Eckert Community Member

            additionally, updates to folios are not shown in the content viewer. Re-Downloading a complete folio fails because thile file is "missing".

             

            For me this looks like some acrobat.com-hickups (wich are very annoying these days)

             

            —Johannes

            • 3. Re: Uploading article hangs
              seanroosevelt Community Member

              Same thing is happening to me as well! My folio has been hanging @ 50% for over 2 hours now. Can anyone verify that this is because of Acrobat.com, if so when will this be fixed. thanks!

              • 4. Re: Uploading article hangs
                Johannes Eckert Community Member

                Sean,

                 

                I can confirm this. Had the same problems today. But can't tell what solved this, deleted folio, switched accounts, rebuild and it is working now.

                Are you uploading into the folio wich you did not create? I have better experience when I upload from the account wich created the folio at first.

                 

                —Johannes

                • 5. Re: Uploading article hangs
                  Frank Costa Adobe Employee

                  I'd like to understand the issue you are having with uploads failing.  I don't see details on what version you have or platform so for the purposes of helping, I'll assume Mac.

                   

                  Are you seeing temporary folios being created in the following path below?

                   

                  /Users/username/Library/Preferences/StageManager.BD092818F67280F4B42B04877600987F0111B594.1/Local Store/dmp

                   

                  It may be that the building of folios prior to upload is failing that I'm trying to understand.

                   

                  Also please let me know what version of the Digital Publishing.plugin is located here:  /Applications/Adobe InDesign CS5 (or 5.5)/Plug-Ins/Graphics.  Thanks

                  • 6. Re: Uploading article hangs
                    Frank Costa Adobe Employee

                    For this problem it sounds like your Digital Publishing plugin update was not detected by InDesign.  Similar to the above comment I don't have info on platform or version of InDesign but hopefully the below will help since I'll assume InDesign CS5.5 on the Mac.

                     

                    Using your Terminal.app run the below command:

                     

                    touch -m /Applications/Adobe\ InDesign\ CS5.5/Plug-Ins/Graphics/Digital\ Publishing.InDesignPlugin/

                     

                    after quitting InDesign.  Upon relaunch your plugin will be detected properly by InDesign and you should be functional.  Please let me know how this goes.

                     

                    thanks

                    • 7. Re: Uploading article hangs
                      seanroosevelt Community Member

                      Hello,

                       

                      I am using a Mac, and Yes, we are seeing folios being created in the following path below.

                       

                      7.0.2 is the plugin version.

                      • 8. Re: Uploading article hangs
                        seanroosevelt Community Member

                        We are using indesign 5 not 5.5, I forgot to mention this in the previous email.

                         

                        Sean

                        • 9. Re: Uploading article hangs
                          Andrew Smith Community Member

                          We've had this problem occasionally with a few articles since the pre-release days.  Usually they have more than one Multi-State Object in them.  This happened with an article for me on Friday and still hadn't finished uploading when I came in Monday.

                           

                          The only solution I've found is to upload using a completely different article name.  If the upload is successful you can then rename the article once uploaded.  I also have the InDesign files for both orientations open when I upload the article, but this probably doesn't make a difference.

                           

                          Andrew