5 Replies Latest reply: Jul 5, 2011 10:38 AM by Chris Cox RSS

    Photoshop 32bits does not start up anymore on Windows 7 64bits.

    Lucien Schilling Community Member

      This is the situation:

       

      We have 2 PCs that have been configured identically, with the exception of a scanner (canonScan 9950F) attached to the computer and the 32 bits twain scanner driver installed.

       

      Both PCs worked correctly, the one with the scanner attached started 32 bit PhotoShop when there was need to scan. But for some obscure reason, 32 bits Photoshop does not work anymore. I have tried disabling the twain driver (by moving it out of the plugins directory), restarting the machine, updating to the latest software, but despite this, Photoshop does not start anymore... no beep, no crash, no nothing.

       

      I deinstalled Photoshop, Reinstalled - same phenomena.

       

      At least the Event Viewer of Windows has something to tell, even if it is not quite understandable to me:

       

      -System
      -Provider
      Name]Application  Error
      -EventID1000
      Qualifiers]0
      Level2
      Task100
      Keywords0x80000000000000
      -TimeCreated
      SystemTime]2011-07-04T15:39:45.000000000Z
      EventRecordID8452
      ChannelApplication
      Computerpwlu0w977.paulwurth.agn
      Security
      -EventData
      Photoshop.exe
      12.0.0.0
      4bbc56b6
      Photoshop.exe
      12.0.0.0
      4bbc56b6
      c0000006
      00e8beff
      12b4
      01cc3a608276fe50
      C:\Program Files  (x86)\Adobe\Adobe Photoshop CS5\Photoshop.exe
      C:\Program Files  (x86)\Adobe\Adobe Photoshop CS5\Photoshop.exe
      d70b772e-a653-11e0-b8c6-6431503f59b8

       

      May be someone out in the user community has a solution? Needless to say, that the second machine works fine!

       

      Lucien.