1 Reply Latest reply: Jul 11, 2011 7:02 PM by Mylenium RSS

    Can't Deactivate CS4: Production Premium

    Webshark2000 Community Member

      Trying to deactivate, but keep getting this message:

       

      "Adobe Creative Suite 4 Production Premium: Internet Not Found

       

           Unable to Connect...

       

           We were unable to connect to Adobe.  This could be because you do not have an active internet connection, or because you are currently using a firewall or a proxy server.

       

      Click this link for help troubleshooting your proxy and/or firewall settings."

       

      I've shut down my fiewall and antivirus, checked proxy settings and still can't get it to deactivate.  Needless to say, I am connected to the internet.  I tried pinging activate.adobe.com and it comes back fine.

       

      Any help would be greatly appreciated.

        • 1. Re: Can't Deactivate CS4: Production Premium
          Mylenium CommunityMVP

          Anything with you "hosts" file perhaps? Some securiuty tools also add dummy entries there to prevent bad connections. Could of course also be some virus having done something. Other than that I can't think of much, but there might something with your network setup still... Best to try Wireshark or similar tools and see where those packets might get lost...

           

          Mylenium