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Black Screen on Starter Pod, Preview Screen & Generate View

Guest
Jul 20, 2011 Jul 20, 2011

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I am getting a black screen on the starter pod, preview screen and generate view screen. I have deleted and reinstalled the software twice. Still getting the same issue. I am using Vista 32 with Service pack 2. Any suggestions to a solutions out there.

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Community Expert ,
Jul 20, 2011 Jul 20, 2011

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Not something I have seen reported. What version of RoboHelp are you using?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Guest
Jul 20, 2011 Jul 20, 2011

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I'm using Robohelp 9.

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Community Expert ,
Jul 20, 2011 Jul 20, 2011

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The start pod problem is there even when you have opened RoboHelp but not opened any project?

You have admin rights on your machine?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Guest
Jul 20, 2011 Jul 20, 2011

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Yes to the starter pod question. Before I open a project is black. And yes I also have admin rights to my machine. Its my personal laptop.

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LEGEND ,
Jul 20, 2011 Jul 20, 2011

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Hi there

Can you please post a screen capture? Use the Camera icon as described at the link below:

Click here to view

Cheers... Rick

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