8 Replies Latest reply: Jul 21, 2011 1:09 PM by TorQue[MoD] RSS

    PS CS4 Hardware Acceleration not available - GTX 260

    TorQue[MoD] Community Member

      Hey guys,

       

      I tried searching the forums without any luck... this is probably the most convoluted forum I've ever visited... anyway I've also searched google without really any luck so I thought I'd post here..

       

      I'm running Windows 7 Pro X64 with a GTX 260 videocard and I've never been able to get Hardware Acceleration working with PS CS4. The option is completely unavailable and until now it hasn't really bothered me.

       

      I looked through two other posts on similar subjects and found the Open GL registry hacks. Installed them and rebooted without any affect.

       

      My card is listed as tested (its the first in the list from Nvidia) http://kb2.adobe.com/cps/405/kb405711.html and I've gone through every step listed here...

      http://kb2.adobe.com/cps/404/kb404898.html without any luck.

       

      Any idea what else might be causing the issue? I'm running the latest drivers from Nvidia's website.

       

      Thanks!

        • 1. Re: PS CS4 Hardware Acceleration not available - GTX 260
          Noel Carboni Community Member

          Do you have any "mirror" drivers installed - e.g., from an "access the PC from a remote site over the network" type of application?

           

          I looked through two other posts on similar subjects and found the Open GL registry hacks. Installed them and rebooted without any affect.

           

          Exactly which change did you make to your registry?

           

          -Noel

          • 2. Re: PS CS4 Hardware Acceleration not available - GTX 260
            TorQue[MoD] Community Member

            I'm running Log Me In (www.logmein.com) but I don't believe it uses Mirrored Drivers.

             

            and I applied the Old GPUs registry fix...

             

             

            [HKEY_CURRENT_USER\Software\Adobe\Photoshop\11.0]

            "AllowOldGPUS"=dword:00000001

             

            Funny thing is I installed a new GTX 480 card recently (its currently being RMAed for a 570) but acceleration didn't work with it either.

             

            • 3. Re: PS CS4 Hardware Acceleration not available - GTX 260
              Chris Cox Adobe Employee

              If GPU acceleration/GPU drawing isn't working in Photoshop, then there are only a few possible choices:

               

              1) The OS is not capable (XP-64)

              2) The GPU is not capable (older mobile GPUs)

              3) The GPU driver says it is not capable (which is likely a bug, usually fixed with updates).

              • 4. Re: PS CS4 Hardware Acceleration not available - GTX 260
                TorQue[MoD] Community Member

                Well, like I said, none of these are the case

                 

                Windows 7 X64 - Compatible

                Nvidia Geforce GTX 260 - Compatible

                Latest Nvidia Driver 275.33 - Compatible

                 

                What now?

                • 5. Re: PS CS4 Hardware Acceleration not available - GTX 260
                  Noel Carboni Community Member

                  Chris' item 3 is why I mentioned what I did.  There are conditions under which you may be communicating with a driver different from the one you think you are, and what you get may be the software rendering of OpenGL 1.1 that Microsoft builds into all Windows systems.  Photoshop will not try to accelerate OpenGL operations with that.

                   

                  You mentioned another video card...  Have you had more than one in this system?  If so, it's possible remnants of an old one are getting in the way of the current card's drivers working properly.

                   

                  Out of curiosity, what does Photoshop's Help - System Info say?

                   

                  -Noel

                  • 6. Re: PS CS4 Hardware Acceleration not available - GTX 260
                    Chris Cox Adobe Employee

                    Well, since there are only 3 things that would cause GPU usage to be disabled in Photoshop - it has to be one of them.

                     

                    If the card and OS are compatible, then that only leaves the driver.

                    • 7. Re: PS CS4 Hardware Acceleration not available - GTX 260
                      TorQue[MoD] Community Member

                      Noel you're awesome!

                      I looked in the system settings of Photoshop and it says "Video Card: LogMeIn Mirror Driver".

                       

                      That would probably explain why 3Ds Max is having issues occasionally as well.

                       

                      Hopefully an un-install will remove the driver... hoping to avoid re-installing windows all together.

                       

                      Thanks for the help guys!

                      • 8. Re: PS CS4 Hardware Acceleration not available - GTX 260
                        TorQue[MoD] Community Member

                        Well, its a step in the right direction but ultimately not the right answer unfortunately.

                         

                        I removed the Log Me in Mirror Driver as you can see with my system settings:

                         

                         

                        Video Card Vendor: NVIDIA Corporation

                        Video Card Renderer: GeForce GTX 260/PCI/SSE2

                        OpenGL Drawing: Disabled.

                        Video Card: NVIDIA GeForce GTX 260

                        Video Mode: 1920 x 1080 x 4294967296 colors

                        Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                         

                         

                        But the ability to enable Open GL is still greyed out.

                         

                        Any other ideas?

                         

                         

                        *UPDATE*

                         

                        After removing the Mirror Driver, I re-installed the latest Nvidia drivers and under Custom Install, I chose Clean Install which removed all traces of the old drivers and re-installed the new ones. After a quick reboot, the option to enable GPU support is enabled!

                         

                        Thanks again guys!

                         

                        Good luck to anyone else who might have a similar issue.