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40. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Michiharu Ariza Jan 14, 2011 12:07 PM (in response to almstudioAT)I heard from a volunteer. Thanks a lot.
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41. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Michiharu Ariza Jan 15, 2011 8:09 AM (in response to almstudioAT)I took a look at the volunteer's Mac remotely (thanks for cooperation), and found that what I was suspecting was actually happening to him. His AdobeFnt_OSFonts.lst file had the following entry:
%BeginFont
Handler:ATSHandler
FontType:TrueType
FontName:LucidaGrande
FamilyName:Lucida Grande
StyleName:Regular
FullName:Lucida Grande
MenuName:Bodoni SvtyTwo ITC TT Book
StyleBits:0
WritingScript:Roman
WritingScriptsMatch:yes
OutlineFileName:/Library/Fonts/Bodoni SvtyTwo ITC TT
ATSFontName:Bodoni SvtyTwo ITC TT Book
FONDName:Bodoni SvtyTwo ITC TT Book
FONDStyle:0
DataFormat:sfntResource
ResourceID:-32768
WeightClass:400
WidthClass:5
AngleClass:0
OverriddenByNameDB:no
%EndFont
Note that FontName is LucidaGrande but OutlineFileName is not (FamilyName is Lucida Grande though). There were three such fonts. After moving them out of /Library/Fonts, the problem stopped happening to his Photoshop.
If you don't have this symptom in AdobeFnt_OSFonts.lst but Lucida Grande is still not working let us know.
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42. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
jaychow99 Jan 24, 2011 3:24 PM (in response to almstudioAT)Bravo!
I had the same problem and I read every signle post and reply in this thread. In my AdobeFnt_OSFonts.lst, LucidaGrande was mis-mapped to Stone Sans OS ITC TT. I moved Stone Sans OS ITC TT out of the /Library/Fonts/ folder, deleted ~//Library/Caches/Adobe folder, restarted Ps and it worked.
Thanks a bunch!
P.S. I have no clue how Stone Sans OS ITC TT was installed.
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43. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Bodester22 Feb 3, 2011 1:55 PM (in response to jaychow99)Having this same issue. New image. Photoshop up to date. 10.6.6 Lucida Grande shows no font preview in Photoshop and when selecting the font causes the same error as original poster. Cleaned font cache. Tried everything here. As per the advice of the employee, here is information on the font:
%BeginFont
Handler:ATSHandler
FontType:TrueType
FontName:LucidaGrande
FamilyName:Lucida Grande
StyleName:Regular
FullName:Lucida Grande
MenuName:Lucida Grande
StyleBits:0
WritingScript:Roman
WritingScriptsMatch:yes
OutlineFileName:/System/Library/Fonts/LucidaGrande.ttc
TTCOffset:32
ATSFontName:Lucida Grande
FONDName:Lucida Grande
FONDStyle:0
DataFormat:sfntResource
ResourceID:-32768
WeightClass:500
WidthClass:5
AngleClass:0
OverriddenByNameDB:no
%EndFontAny advice?
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44. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Bodester22 Feb 3, 2011 3:06 PM (in response to Michiharu Ariza)Having this same issue. New image. Photoshop up to date. 10.6.6 Lucida Grande shows no font preview in Photoshop and when selecting the font causes the same error as original poster. Cleaned font cache. Tried everything here. As per the advice of the employee, here is information on the font:
%BeginFont
Handler:ATSHandler
FontType:TrueType
FontName:LucidaGrande
FamilyName:Lucida Grande
StyleName:Regular
FullName:Lucida Grande
MenuName:Lucida Grande
StyleBits:0
WritingScript:Roman
WritingScriptsMatch:yes
OutlineFileName:/System/Library/Fonts/LucidaGrande.ttc
TTCOffset:32
ATSFontName:Lucida Grande
FONDName:Lucida Grande
FONDStyle:0
DataFormat:sfntResource
ResourceID:-32768
WeightClass:500
WidthClass:5
AngleClass:0
OverriddenByNameDB:no
%EndFontAny advice?
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45. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Michiharu Ariza Feb 3, 2011 4:32 PM (in response to Bodester22)Do you see any other instance of Lucida Grande listed in AdobeFnt_OSFonts.lst?
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46. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Bodester22 Feb 8, 2011 12:20 PM (in response to Michiharu Ariza)Just Lucida Grande Bold. Anything that is Lucida Grande that shows up is showing properly in the text file. This is the only font she is having a problem with. Also there is no other instance of Lucida Grande on her computer other than in the System Fonts folder.
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47. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Michiharu Ariza Feb 9, 2011 10:54 AM (in response to Bodester22)Check if LucidaGrande is actually bad by running cksum command mentioned in my message dated Jan 11. If bad, reinstall the font from a good system.
If good, the problem is something we don't understand yet. If you let me investigate this Mac, please e-mail me.
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48. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
cschell Feb 15, 2011 11:22 AM (in response to almstudioAT)I'm having the same problem as well. I did a checksum and everything is fine. Only one copy of Lucida Grande. Very frustrating as I'm working on a web comp that needs to be done today. Any other thoughts on this?
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49. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
cschell Feb 15, 2011 11:24 AM (in response to almstudioAT)By the way, this is CS5 specific. If I open the file in CS3 it works fine.
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50. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Chris Cox Feb 15, 2011 1:50 PM (in response to cschell)Yeah, the Cocoa font code is much more fragile than the Carbon font code used in previous versions of Photoshop.
And we're still finding more OS font bugs and documenting them for Apple...
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51. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
mafordha Feb 19, 2011 10:30 AM (in response to almstudioAT)FWIW, I just fixed this problem (I think) with the following:
Quit PS
Moved Stone Sans OS ITC TT out of the /Library/Fonts/ folder
Moved Stone Sans OS ITC TT out of the ~/Library/Fonts/ folder
Deleted ~/Library/Caches/Adobe folder
Restarted PS
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52. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
cschell Feb 23, 2011 8:19 AM (in response to Chris Cox)Has there been any other resolution on this? The font works fine everywhere but Photoshop CS5 which leads me to believe this is an Adobe, not an Apple issue. It's very frustrating to have a brand-new version of Photoshop that I can't use on a large percentage of my projects because of this. Since Lucida Grande is a system and commonly spec'd web font I can't simply remove it.
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53. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
mafordha Feb 23, 2011 8:29 AM (in response to cschell)It wasn't Lucida that needed to be removed, it was Stone Sans OS ITC TT.
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54. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
almstudioAT Feb 23, 2011 8:49 AM (in response to almstudioAT)Hi folks,
I have still the same problem. Meanwhile I had several postings in a support ticket with adobe. They still can't solve this issue and they are working on it. My last info is, that Apple and Adobe are both working together on this known problem.
I keep you up to date...
Greetz
Achim
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55. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
cschell Feb 23, 2011 9:03 AM (in response to almstudioAT)Thanks! I'm still having the issue too, even after removing Stone Sans. Hopefully they will have a fix soon – I'm ready to start using CS5 more consistently!
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56. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Chris Cox Feb 23, 2011 9:17 AM (in response to cschell)The font works fine everywhere but Photoshop CS5 which leads me to believe this is an Adobe, not an Apple issue.
What other applications do you use which use the Cocoa font APIs?
As far as we can tell, the bad font cache information is coming straight from the OS.
But it only goes bad on a few systems, and we don't know why.
But we're continuing to investigate this with Apple.
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57. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
cschell Feb 23, 2011 9:26 AM (in response to Chris Cox)I'm not sure how I would know which ones use the Carbon and which ones use Cocoa? Is there a way that I can check?
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58. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Chris Cox Feb 23, 2011 10:08 AM (in response to cschell)Not easily, but it was more of a rhetorical question anyway. Most apps aren't using the Cocoa APIs, and Apple's apps don't even use the detailed font APIs that we need to use.
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59. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
managel Feb 24, 2011 12:56 AM (in response to mafordha)mafordha,
I don't know how the heck you figured that out, but it worked for me too. Thanks!!!
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60. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
almstudioAT Mar 1, 2011 6:47 AM (in response to almstudioAT)Hi there,
yesterday I've got an answer from the Adobe Support with the solution, somebody already suggested here before:
It is the problem with the font "Stone Sans OS ITC TT"
- Go to Macintosh HD/Library/Fonts
- Find "Stone Sans OS ITC TT" and delete the font
- search in Finder for "AdobeFnt"
- delete all files ending with ".lst"
- restart your mac
- done
This worked for me perfectly! Thanx to all of you and the Adobe Support Team!
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61. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
billybob523 Mar 4, 2011 9:56 AM (in response to almstudioAT)After finally getting my PS to update to 12.02, I now have this problem. As most of my psd's have lucida grande in there somewhere.
I followed the steps listed here, although I didn't have "Stone Sans OS ITC TT", I had "Stone Sans ITC TT". Regardless, I removed the font along with all other fonts that began with Stone.
Also deleted the adobefnt files, restarted, still had the problem.
Then, I deleted my PS prefs. Now at least my files will open, because it brings up the "update fonts" dialog box and I click no. But I can't do anything with layers containing Lucida grande, it still throws me that error.
Please help, all my files are useless and I have no other way of working! Is there a way to use CS4 with a CS5 serial number or something? I need a fix soon...
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62. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Was DYP Mar 4, 2011 10:10 AM (in response to billybob523)Did you delete the font caches?
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63. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
billybob523 Mar 4, 2011 10:15 AM (in response to Was DYP)I did this:
Deleted ~/Library/Caches/Adobe folder
Is that what you mean?
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64. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Bodester22 Mar 4, 2011 10:19 AM (in response to billybob523)deleting font caches does not fix the problem
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65. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Was DYP Mar 4, 2011 11:47 AM (in response to billybob523)You should use cache cleaning software and delete fonts caches and reboot after removing any offending fonts.
You can use
http://www.macupdate.com/app/mac/9503/snow-leopard-cache-cleaner
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66. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Bodester22 Mar 4, 2011 1:08 PM (in response to Was DYP)Please read the whole thread. Cleaning font caches doesn't fix the problem. I have tried the tools you listed. I have removed the caches via terminal, does not work.
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67. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
billybob523 Mar 4, 2011 1:27 PM (in response to almstudioAT)I was on the phone with Adobe for almost 2 hours. Did all the stuff mentioned here, again, etc. Created a case number for it, hopefully that helps. Ended by creating a new user account, which has fixed the issue for now, if I use the new account. Unfortunately, people have already said this worked for them only temporarily. Beyond that, it's not really a solution. I'm not going to be switching user accounts to use photoshop nor do I want to make the new user account my default.
Currently running through some of the font stuff again. Adobe seems to think it's a permissions problem.
Really need to get this solved though. Paying 2 grand for CS5 and not being able to use this product is unacceptable, even moreso in that this is my profession and has literally paralyzed my ability to work.
/rant
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68. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Chris Cox Mar 4, 2011 2:25 PM (in response to billybob523)Ended by creating a new user account, which has fixed the issue for now, if I use the new account.
That means that the problem is an OS setting or an OS cache maintained per-user.
Yes, we're still working with Apple to resolve a lot of these font mystery bugs. At least Apple fixed most of the crashes in their font code, even if they haven't got all the cache corruption bugs nailed down yet.
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69. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
billybob523 Mar 7, 2011 8:57 AM (in response to Chris Cox)I ran fonttest and here is the result:
*****************************************
Test Result: FAIL
*****************************************Failed Font(s) Found. If the error seems to be the font related issue, please send this log to PS-External-Bugs-Tools@adobe.com.
- Font 1390: Lucida Grande (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- <no additional information available>)Photoshop CS5 is still working under my new user account that I created. Something really odd that it's doing now is that it's using a font that isn't installed on that user account, I open fontbook and it's not in there at all, but in photoshop and illustrator it's working fine. (The font is Ronnia)
WTF?
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70. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
ek-xnmcde Mar 23, 2011 7:51 AM (in response to almstudioAT)This Question is not answered!
Tried all suggestions in these posts.
-> Downgraded PS5 to 12.0 x64 via Time Machine
-> All works fine
Shame on you - Adobe support!
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71. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
billybob523 Mar 23, 2011 8:05 AM (in response to ek-xnmcde)You are correct, this problem is not answered or fixed.
I was able to solve the issue for myself by creating a new user account. Some others said the problem reappeared after they did that but it has been several weeks and it hasn't reappeared for me. Of course, it has been a tremendous pain in the *** and I had to migrate everything on my computer to a new user account. I'm still having issues with other things because of that, but PS is working at least...
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72. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
Chris Cox Mar 23, 2011 10:34 AM (in response to billybob523)We're still working with Apple to figure out why the OS font database gets corrupted that way.
For most people, just resetting the OS font caches makes the problem go away.
For others, removing duplicate fonts using FontBook fixes the issue.
But some people continue to have trouble, and we're still not sure why.
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73. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
ek-xnmcde Mar 24, 2011 1:54 AM (in response to almstudioAT)What i wanted to say:
It wont't work with:
- deleting all 3thrd party fonts
- deleting all system an app caches
- did an update tp OSX 10.6.6 and 10.6.7
- i refused to set up a new user accont!
But i solved the issue with downgrading to version PSD CS5 12.0 x64
Just by replacing PSD CS5 12.0.2 x64 app folder from my time machine backup.
All font and system caches leaving untouched!
I think this is more than a hint, which app/upgrade causes the problem …
And why will all other (adobe) apps work fine with Lucida Grande … ?
It's not an apple problem. SInce 5 days after installing the CS5 updates
i'm best partner of all Adobe related bug blogs and forums.
Conclusion so far: Adobe is no professional software provider for professional
working people any more …
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74. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
SharkusMarkus Jun 4, 2011 9:18 AM (in response to almstudioAT)I was banging my head against a metaphorical wall, which was soon to be a literal wall due to this problem! I thought my install of 5.5 was bad. Removed it, put 5 back on, same issue!
I followed the steps here, checking in the Adobe OS font listing and sure enough, Lucida Grande was additionally mapped to Stone ITC. Deleted that font, deleted the Adobe OS font file, relaunched PS and it is now working.
Thank you to all for finding this solution to a terribly annoying and frustrating issue.
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75. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
benthemacman Jul 21, 2011 7:52 AM (in response to SharkusMarkus)Same here. The key was looking for a second mapping of Lucida Grande after finding that there was nothing wrong with the first one. I didn't think to do that until one of the earlier posts suggested checking for an additional mapping.
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76. Re: Problem with system font Lucida Grande after OSX Update 10.6.5
partyfart Jul 25, 2011 7:14 AM (in response to benthemacman)this thread made my day. Thanks for all the good advice, had also a second mapping of Lucida Grande. Was driving me mad!! Thx guys and girls



