19 Replies Latest reply on May 30, 2012 10:39 AM by MonicaGMackenzie

    Internal error


      I can not log in to CS Review  anymore from InDesign 7.04 (nor from Photshop for that matte). I get a message

      "An internal error occurred. Please try again."


      I'm working on Mac OS 10.6.7


      I already disabled the firewall to no effect and I cant't find anything related in the logs.


      Any ideas?

        • 1. Re: Internal error

          I have the same issue, I can upload files from within review but I can't sign in from the CS review panels of InDesign or photoshop. Everytime I try I get the same "Internal error occured please try again"


          I have updated all my adobe products, restarted, nothing.


          There is another desktop in my office that is able to use the system as intended.


          Any help ? I hate abandon the product for what seems like a log in issue.

          • 2. Re: Internal error
            PrepressPro1 Level 4

            Same issue here, can't get Screen Sharing to work anymore. What up. Any users have any ideas why I can't share my screen in Illustrator to show designers what to do?

            • 3. Re: Internal error

              I have the samo problem, have anybody some solutions this trouble ? I am windows user and when I want to log in to CS Live services, the form write me this notice: "An internal error occurred. Please try again."


              Please I'm desperate. Thnx for suggestions.



              • 4. Re: Internal error

                I too am having the same problem in InDesign-- can't connect to CS Review-- it says "An Internal Error Occurred. Please try again" But I can't do anything since it won't even let me sign in through InDesign-- all the tabs in CS Live are inactive. What a piece of crap-- c'mon Adobe.


                Has this problem been resolved... anyone?

                • 5. Re: Internal error
                  Peter John Greenwood Level 1

                  same issue here but works on my laptop but internal error from the desktop mac. Any suggestions on resolving this would be greatly appreciated!

                  • 6. Re: Internal error
                    Peter John Greenwood Level 1

                    Further to  my previous post, just done some testing and all working perfectly from the laptop so I'm thinking this is a case of the ID on the desktop getting a bit confused on login. Does anybody know if prefs or a plylist file delete would refresh the CS Review details?

                    • 7. Re: Internal error

                      Same error here.  Would really like to find a solution to this.

                      • 8. Re: Internal error
                        Kulincz Level 1

                        There is a few other people with the same issue. Adn I ask, where is some adobe support to find solution for this problem ?

                        • 9. Re: Internal error
                          Peter John Greenwood Level 1

                          My issue has been solved with the help of a kind Adobe tech guy. I deleted the CS Live keychain password (Mac os) and that resolved the issue for me.

                          • 10. Re: Internal error
                            Yichalal Level 1

                            deleting the keychain entry works. You just need to login again. Thanks Mr Greenwood.

                            • 11. Re: Internal error
                              Frans van der Geest Adobe Community Professional

                              What is the keychain entry called? I don't have a keychain entry saying 'CS Live' on my Mac...  And I can no longer log in (Service not available)

                              • 12. Re: Internal error
                                Peter John Greenwood Level 1

                                something along the lines of....


                                Adobe CS Live 1.0-com.adobe.renga

                                • 13. Re: Internal error
                                  Frans van der Geest Adobe Community Professional

                                  Got it.

                                  Deleted it.

                                  Didn't help... :-(

                                  • 14. Re: Internal error
                                    Peter John Greenwood Level 1

                                    try closing all your apps and restarting your computer with your internet connection unplugged..... then try a login to cs live.... that sometimes clears the guff out. Obviously it wont connect but for some reason it sometimes helps. Reconnect to the internet and try again. Good luck!

                                    • 15. Re: Internal error
                                      Kulincz Level 1

                                      How I can delete file with pass information of CS Live? And what file is it? I am Windows user. Thank you for suggestions.

                                      • 16. Re: Internal error
                                        ohioFatboy Level 1

                                        I am on Windows too, and could not find a file to delete like the Mac people are doing.


                                        This is a little long, sorry, but I wanted to detail what happened to me.  I hope that this helps others.


                                        Here is what I believe broke it for me.  I installed the suite on two machines.  On the first machine I set everything up, but when I tried to login to CS Live through one of the programs I was told that my email address was not validated.  I clicked "resend email validation" and went home.  I then installed the suite at home and tried the CS Live login again and again got the email validation error.  I checked my email and received no messages from adobe asking for me to confirm my email.  I then logged in to may adobe account through the web site and changed my adobe ID to a different email address.   I went back into dreamweaver and clicked CS Live and logged in with the new email address.  Again I was asked to validate my email and clicked resend email.  This time I received the email right away from adobe and validated the new email address.  I was then allowed to login to CS Live through any of the programs in the suite.  Next day I get back to work and that installation started giving me the error that we are all discussing here.  I had an internal error and could find no way to reset or fix it.


                                        Today I finally fixed it:


                                        1. logged in through the web site and changed my Adobe ID back to my original ID that wasn't receiving the validation email.

                                        2. through dreamweaver I tried the CS Live button and it said "Welcome Mike".  The internal error was gone, but I still could not get the validation email.

                                        3. still in dreamweaver I clicked "Sign out" on the CS Live button.

                                        4. logged in again through the web site and changed my Adobe ID back to the second ID that had been validated.

                                        5. in dreamweaver I clicked on CS Live button and logged in and everything works.  NO ERRORS.  finally.

                                        • 17. Re: Internal error
                                          Kulincz Level 1

                                          It don't work for me :-/ . It's quite long time ago when I try to fix this as windows user. There is nobody with the same problem?


                                          Halo, Adobe, could somebody help me fix this?


                                          Thank you for any suggestions. I'm desperate.



                                          • 18. Re: Internal error

                                            Hey Kulin,


                                            I tried ohioFatboy method and it worked for me. It seems that Premiere (or any other Adobe software) doesn't recognize password changes if you don't log out first.


                                            To fix it, just go to Adobe.com and change your password back to the one that Premiere recognized, then go to Premiere and log out from the CS Live Menu that resides within Premiere. Then go back to Adobe.com and change your password again.


                                            After doing so, go back to Premiere and try to connect to CS Live. It will ask you for your email and password. Type the new one and that's it.


                                            It worked for me. I'm on Windows 7.

                                            • 19. Re: Internal error

                                              PLEASE PLEASE HELP! I get Internal error when I try to share my screen in Illustrator CS5 I'm using Windows 7 and NOTHING suggested above works...Please help!!!  I have tried EVERYTHING  above, (not the Mac stuff ofcourse ), but nothing has solved this issue. Yes even what Ohio Fat boy tried >
                                              People at the costumer service send me here over and over and do not give me a solution. I am desperate! THANK YOU FOR THE HELP!