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Streaming is automatically stop even FMS is started

Community Beginner ,
Jul 30, 2011 Jul 30, 2011

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I am using FMS 3.5 it is runnnig fine but some time i am facing problem,

Some time streaming is working fine and even in Admin console i see the bandwidth Grapgh is growing up due to no. of connected users

but automatically it happen streaming is stop and bandwidth graph is going down till zero then i restart to FMS then streaming goes smoothly and working fine.

before restart i check FMS services it is started and also encoder is connected when i restart it goes smoothly.

What happen to FMS i don't know and i don't find any error in FMS log how to stop streaming even FMS is connected and started

Please  help me abiut this issue coz i am stuck on this stage some time after 10 -12 hours it stopand some time it stop 30 minutes.

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Advocate ,
Jul 30, 2011 Jul 30, 2011

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Hi,

Thanks for using FMS. It is strange to note that the connections and the stream bandwidth coming down for no reason. Are you using the default live sample application that comes on FMS or do you have your own application ?


Also, there are updates for 3.5 release that you can probably give a try to. Can you please take a look at the latest (3.5.6 I guess) FMS and see if you are still facing the disconnections ?

Thank you !

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Community Beginner ,
Aug 01, 2011 Aug 01, 2011

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Thanks for your reply,

I am using my own application and i already installed the update 3.5.6 but no solution.

Also I noticed that these days FMS usage is high as compare to previous days (shows in FMS admin console)

My website url is http://live.samaa.tv

Please gudie me really its very urgent.

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Advocate ,
Aug 01, 2011 Aug 01, 2011

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Thanks for the information.


Did you make sure that the connection management is well handled in your application server scripts ? There were other issues that we observed where the handling of connections on the server would be of very high significance.

Did you also change the server configuration, especially the autoclose idle connections ? I forgot whether you already mentioned but did you take a look at all the FMS logs ?

Thanks for your co-operation

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Community Beginner ,
Aug 02, 2011 Aug 02, 2011

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I have checked the FMS log when streaming stoped i found the error in core.00.log file :

------------------------------------------------------------core.00.log---------------------------------------------------------------------------------------------

2011-08-02    07:13:36    8816    (w)2611173    TSorensonVideoSmartQueue would have dropped H264 sequence ender    -
2011-08-02    07:13:38    8816    (w)2611173    TSorensonVideoSmartQueue would have dropped H264 sequence ender    -
2011-08-02    07:13:43    8816    (w)2611173    TSorensonVideoSmartQueue would have dropped H264 sequence ender    -
2011-08-02    07:13:46    8816    (w)2611173    TSorensonVideoSmartQueue would have dropped H264 sequence ender    -
2011-08-02    07:13:50    8816    (w)2611173    TSorensonVideoSmartQueue would have dropped H264 sequence ender    -
2011-08-02    11:49:20    8816    (i)2581247    Core (8816) disconnected from edge.    -
#Date: 2011-08-02
#Fields: date    time    x-pid    x-status    x-ctx    x-comment
2011-08-02    11:49:20    4816    (i)2581247    Core (4816) disconnected from edge.    -
#Date: 2011-08-02
#Fields: date    time    x-pid    x-status    x-ctx    x-comment
2011-08-02    11:49:20    2444    (i)2581247    Core (2444) disconnected from edge.    -
2011-08-02    11:49:22    8816    (i)2581233    Core (8816) disconnecting from admin: 200.    -

2011-08-02    11:49:22    4816    (i)2581233    Core (4816) disconnecting from admin: 200.    -

#Date: 2011-08-02

#Fields: date    time    x-pid    x-status    x-ctx    x-comment

2011-08-02    11:49:36    1632    (i)2581237    Starting admin app on core (1632).    -

2011-08-02    11:49:36    1632    (i)2581238    Core (1632) connecting to admin.    -

2011-08-02    11:49:36    1632    (i)2581231    Core (1632) connected to admin.    -

2011-08-02    11:49:36    1632    (i)2581234    Core (1632) connection to admin accepted.    -

2011-08-02    11:49:36    1632    (i)2581246    Core (1632) sending register cmd to edge.    -

------------------------------------------------------------edge.00.log---------------------------------------------------------------------------------------------

2011-08-02    06:51:59    8316    (e)2581279    Assert failed in ..\FlashPlayer6_02_FlashCom\shared_tcserver\tcparser.cpp line 129    -

2011-08-02    07:13:23    8316    (e)2581279    Assert failed in ..\FlashPlayer6_02_FlashCom\shared_tcserver\tcparser.cpp line 129    -

2011-08-02    08:38:02    8316    (e)2581279    Assert failed in ..\FlashPlayer6_02_FlashCom\shared_tcserver\tcparser.cpp line 129    -

2011-08-02    08:50:55    8316    (e)2581279    Assert failed in ..\FlashPlayer6_02_FlashCom\shared_tcserver\tcparser.cpp line 129    -

2011-08-02    10:49:45    8316    (e)2581279    Assert failed in ..\FlashPlayer6_02_FlashCom\shared_tcserver\tcparser.cpp line 129    -

2011-08-02    10:52:06    8316    (e)2581279    Assert failed in ..\FlashPlayer6_02_FlashCom\shared_tcserver\tcparser.cpp line 129    -

2011-08-02    11:32:35    8316    (e)2581279    Assert failed in ..\FlashPlayer6_02_FlashCom\shared_tcserver\tcparser.cpp line 129    -

2011-08-02    11:49:20    8316    (i)2581250    Edge disconnected from core (2444).    -

2011-08-02    11:49:20    8316    (i)2581250    Edge disconnected from core (8816).    -

2011-08-02    11:49:20    8316    (i)2581250    Edge disconnected from core (4816).    -

#Date: 2011-08-02

#Fields: date    time    x-pid    x-status    x-ctx    x-comment

2011-08-02    11:49:33    1584    (i)2581173    FMS detected IPv6 protocol stack!    -

2011-08-02    11:49:33    1584    (i)2581173    FMS config <NetworkingIPv6 enable=false>    -

2011-08-02    11:49:33    1584    (i)2581173    FMS running in IPv4 protocol stack mode!    -

2011-08-02    11:49:33    1584    (i)2581173    Host: SATV IPv4: 38.96.148.98    -

2011-08-02    11:49:34    1584    (i)2631174    Listener started ( _defaultRoot__edge1 ) : localhost:19350/v4    -

2011-08-02    11:49:34    1584    (i)2581252    Registering core (6616).    -

2011-08-02    11:49:35    1584    (i)2631174    Listener started ( _defaultRoot__edge1 ) : 1935/v4    -

2011-08-02    11:49:36    1584    (i)2581252    Registering core (1632).    -

2011-08-02    11:49:40    1584    (i)2581252    Registering core (2100).    -

2011-08-02    11:57:31    1584    (i)2581250    Edge disconnected from core (2100).    -

2011-08-02    11:57:31    1584    (i)2581250    Edge disconnected from core (1632).    -

2011-08-02    11:57:31    1584    (i)2581250    Edge disconnected from core (6616).    -

------------------------------------------------------------edge.00.log---------------------------------------------------------------------------------------------

These are the log files now please guide me about these logs what thses logs says,

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Advocate ,
Aug 02, 2011 Aug 02, 2011

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The logs errors look like there is an issue with the live content that you are receiving on the server. What encoder are you using ? Is it FMLE ?

Can you also please let us know other Video details ?

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Community Beginner ,
Aug 03, 2011 Aug 03, 2011

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Earlier I am using FMLE but our company purchased a new third party encoder which is Digital Rapid Encoder.

Please below are the video setting in snap form.

video.JPG

Please let me know your online timing for chat coz i have some other issues.

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Community Beginner ,
Aug 03, 2011 Aug 03, 2011

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Nikhil Pavan Kalyan,

Please guide me about this urgent issue.

Thanks in advance.

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Advocate ,
Aug 04, 2011 Aug 04, 2011

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Can you try using on any other non-staging server with FMLE to see if you can reproduce the same issue ? I guess the encoder is sending sequence headers in an unexpected format. I am not sure if we can quickly reproduce it in house , depends on the availability of the DR encoder.

Thank you

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Community Beginner ,
Aug 05, 2011 Aug 05, 2011

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I have switch my live stream from Digital Rapid encoder to FMLE but there is same log errors and same FMS condition after 1.5 hour stream is stop but FMS services is started which is showing is windows services.


After this encoder switching what do you think problem at FMS end or encoder end?

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Advocate ,
Aug 05, 2011 Aug 05, 2011

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Hi,

Thanks for trying with FMLE, that definitely removes encoder out of the problem.
Did you make any changes to the configuraiton of FMS after it is installed ? Please make sure the autoclose idle connections is set to false.


Is there any bandwidth limit that is set either in the xml files or on any server side script ? Probably that is hit and soon FMS disconnects the users to come down the limit ?

When the bandwidth comes down in the admin console , does the encoder disconnects ? (Either DR or FMLE ) , if not , FMS is still good and can take connections.

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Community Beginner ,
Aug 05, 2011 Aug 05, 2011

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No i didn't make any changes in FMS configuration and there is no bandwidth limit set in XML files.

When bandwidht comes down and stream is disconnect from all users, FMLE and DR encoder is still connected with FMS.

can i reinstall the FMS? or even i give you the teamviewer acces of my server machine to see the FMS configuration.

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Advocate ,
Aug 06, 2011 Aug 06, 2011

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Yes, i can take a look. Please send me the details @ npkalyan@adobe.com

Thank you ! 

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Community Beginner ,
Aug 06, 2011 Aug 06, 2011

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I have sent the details on your email.

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Community Beginner ,
Aug 08, 2011 Aug 08, 2011

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Nikhil, Please take a look of my server.

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