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New Here ,
Jul 30, 2011 Jul 30, 2011

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I successfully downloaded, activated, and authorized Adobe Digital Editions, downloaded an ebook from the library to a windows pc, and transferred the book from the computer to a Sony PRS-505 digital reader.  However, the book displays with each page showing with a symbol and message reading "protected page" - what did I do wrong and how do I correct it?  Thanks.

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Engaged ,
Aug 01, 2011 Aug 01, 2011

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This is a strange one.

You didn't do anything wrong. My guess is that something's going on based

on the information in the ebook's item information from the library. You

should take a look at that info and see what it says.

With ADE open in Library mode, place your cursor on the entry for the ebook

in question. A small arrow will appear. Click on 'Item Info' and ADE will

display the information it has concerning the ebook. In the middle, you can

see the digital rights assigned by the publisher concerning display, whether

the ebook can be copied to another device, printing restrictions, etc. You

should see no restrictions.....

Next, try opening the library book in ADE on your computer. If you get the

same messages on the pages, then there's something fishy with the file you

downloaded. If not, then the SONY ereader is picking up something else

that's in the file that ADE can't see. Libraries add information to the

ebook record, and there are several systems in use - which means that you

may have to go back to their technical support and ask them what's going

on. They may have an answer - or not....

============

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New Here ,
Aug 02, 2011 Aug 02, 2011

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Many thanks!

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