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It depends on the version of RoboHelp, which is why the Sticky Topic in Before You Post asks that all threads are started with the version of RoboHelp being used.
Variables can now include images and that would give you what you need. Including images was introduced in RoboHelp 8.
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You need to open the User Defined Variables pod and create some variables. Then create some Variable Sets such as Customer A and Customer B. You will see a dropdown with the names of the sets. Select a name and apply a value to the variable to be used in that set. Select another variable set and do the same.
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Hi there
I'm not sure what you mean by "it works the first time but not after that". Can you expound?
So does this mean the first time you generate output? Or the first time you view the help.
Sorry, but we have more questions than answers here.
Cheers... Rick 
Okay, your mention of "a small file with 8 topics" and "a large file with over 400 topics" seems to suggest you are looking at two completely different projects. Perhaps trying one with the 8 topics as some sort of a sanity test to ensure things work. Then trying the same thing on the larger project and noticing things fail.
My own guess is that you either haven't properly tagged the content or the issue is in the Build Expression used.
Perhaps share some screen captures? Particularly, I'd be comparing the Build Expression used in the 8 topic test with the Build Expression used in the 400 topic project.
As a side note, 400 topics isn't overly large. I'm also unaware of anything that begins to "fall apart" with Robohelp when you increase the number of topics.
Cheers... Rick
@TxTechWriter - I doubt this is a bug for the reason Rick has given, namely that I have not seen issues of build expressions falling over just because more topics are introduced. Invariably it tracks down to something about those topics coming into play and it's nothing to do with experience, just something that hasn't been spotted. We've all done it and kicked ourselves.
You asked earlier how to output a file using User Defined Variables so it wasn't unreasonable for Rick to assume you had no experience of that feature.
If you want to ask Adobe, that's your privilege but if you want help here, then are you using two images with tags or are have you also set up some UDVs, I'm not clear on that. Also are there any other tags used in the build or is it just the two tags for the images?
If you do go to Adobe, please post back with the solution to help others.
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Am I following you correctly here? A tag is just that, a tag with a name. Of itself there are no parameters. Can I ask what you are referring to here when you talk about editing tags? Build expressions can be edited but that's another matter.
I also just tested right clicking a tag and selecting Rename which is the only thing you can edit. When I did that, RoboHelp automatically changed the build expression.
I am not clear on what it was you were editing, the tags or the expression?
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So when you said "The solution is to never edit the tags, just delete them and start fresh" I take you meant never to edit the expression. Assuming you recreated the expression with the same tags and construction as before, I can't see how it would affect the output. The fact that the expression is new should make no difference provided it is 100% the same.
Expressions certainly can be edited, I have done it regularly. Looking at post 10 in this thread, it does look as if something in the additional topics meant they failed the parameters of the expression.
If you do still feel there is a bug, when you report it you will need to give Adobe clear instructions setting out step by step what they need to do in the project you upload to recreate the problem. Otherwise I fear that without a project that proves the bug they will, in this instance, be likely to say expressions can be edited. They need the project that proves otherwise.
This is the link to report bugs. https://bugbase.adobe.com/index.cfm
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