14 Replies Latest reply on Jul 27, 2018 9:15 AM by DaleValet

    Cannot Import Animated Gif

    Social Psyence Level 1

      Hi all. I have been following the Lynda tutorials for Captivate 5 for Mac, and I'm at the point where they are inserting animated .gif files. When I attempt to insert the image via Insert > Animation, and select the file I receive the message that "The file is not an animated GIF file", and then nothing imports to the stage.


      I downloaded an animated .gif from the web and tried to import that, but same result. They both open up on Photoshop fine.


      Can anybody help me with this issue?

        • 1. Re: Cannot Import Animated Gif
          Lilybiri MVP & Adobe Community Professional



          Think you did not get an answer yet because no user on this forum has already had this issue. I just tried to insert an animated GIF without any problem. You said you could open it in Photoshop, can you see the animation there? If yes, try to republish from PS. I always create animations in PS, and they work fine in Captivate.


          • 2. Re: Cannot Import Animated Gif



            In my envirement...

            If the animations frames set to "No Delay (0 Sec)" in PhotoShop, once import the GIF file to Captivate will get "The file is not an animated GIF file", if import the GIF file to Media Encoder will have problem too.


            Please try set frames to 0.1 seconds at least


            Pan Ming

            • 3. Re: Cannot Import Animated Gif

              I had the same problem. The gif can't be imported into Captivated unless it's generated in Photoshop. Also, Captivate crashes when the gif is too large.

              • 4. Re: Cannot Import Animated Gif
                julmer40 Level 1

                I just have the same problem with the *gif Animations. And Captivate crashes when I Import the Antimation.

                • 5. Re: Cannot Import Animated Gif
                  Lilybiri MVP & Adobe Community Professional

                  How did you create the GIF? And which version are you using?

                  • 6. Re: Cannot Import Animated Gif
                    julmer40 Level 1

                    I found a way to open the GIF Animation. Thank you very much.

                    • 7. Re: Cannot Import Animated Gif
                      Lilybiri MVP & Adobe Community Professional

                      Since this is a user forum, please post your solution! Maybe it could help some other users.

                      • 8. Re: Cannot Import Animated Gif
                        christian lee

                        I have this problem. I created my animated gif using Microsoft Cliplets. Any advice would be appreciated.


                        Thanks Chris

                        • 9. Re: Cannot Import Animated Gif
                          RodWard Adobe Community Professional & MVP

                          The earlier posts in this thread explain the need to configure the Frame Delay setting for an animated GIF so that it is compatible with Captivate.

                          Does your application (Microsoft Cliplets) allow you to do that?

                          • 10. Re: Cannot Import Animated Gif
                            christian lee Level 1

                            Rod, many thanks for the advice. Cliplets has no option for export. On this occasion I have converted the GIF to an MP4 and it works fine.

                            • 11. Re: Cannot Import Animated Gif
                              Just Anythin

                              I'm having a similar issue in Captivate 8 (64 bit - version


                              I created an animated GIF in Photoshop CC (2014), using the video timeline. Duration is 5 seconds, 30 Frames per second. The animation is essentially 12 layers of text animated to move left and right across the screen, dimensions are 453x280 pixels. Some of the layers change opacity, some change layer effects (drop shadows, etc), I'm using a transparent background. The produced GIF is 1.6M in size. It plays fine when opened in IE 11 (11.0.9600.18015CO) and FF (38.2.0)


                              I have previously created animated gifs this way before and imported them to Captivate 8. I'm not sure if I have a setting messed up or what, but every time I try to import the gif Captivate crashes. I have several other animated GIFs imported to this Captivate project, some that I created myself, and others that I got from elsewhere.


                              My Photoshop Save for Web Settings are:




                              Tranparency (Checked)

                              No Tranparency Dither

                              Interlaced (tried it both checked and unchecked)

                              256 colors

                              Dither 100%

                              Matte: None

                              Amount: greyed out

                              Web snap (0%)

                              Lossy: greyed out


                              Convert to sRGB: Checked

                              Preview: Monitor Color

                              Metadata: Copyright & Contact Info

                              Image Size: 453 x 280 pixels

                              Quality: Bicubic

                              Looping: Tried it both Once and Forever


                              Some previous entries in other forums suggested to "ensure that Photoshop's frame duration is not at the default setting of 0." However, I don't see how to adjust frame duration in a timeline animation (as opposed to a frame animation). Again, I have a total duration of 5 seconds, and a frame rate of 30 frames per second. So I'm not sure if this is a Photoshop issue or a Captivate issue. Any ideas?

                              • 12. Re: Cannot Import Animated Gif
                                Just Anythin Level 1

                                Ok, I got it to work.


                                What I did was to import the animation into the project via the Library:


                                1. Window > LIbrary (if not already open).
                                2. Select Media from the list under Name.
                                3. Then go to the Import icon (Above the Name header, but just below the Preview area - It looks like a folder with an arrow pointing into the folder).
                                4. Navigate to, and select, the animated gif (mine imported successfully).
                                5. Drag the gif from the library and drop it onto the slide.
                                6. Position it, set your timing and property settings, and save your work.


                                Initially, the Preview > Next X Slides did not show the animation working, but after a full publish to my hard drive, it did work in Preview mode, as well as when opening the entire course in the browser from the publish-folder.


                                My publish settings are (and this is largely due to my company's LMS and specific needs):

                                Publish as: HTML5/SWF

                                Project Title: as needed
                                Location: A folder on my hard drive
                                Publish to Folder: Selected

                                Output Format: Both HTML5 and SWF

                                Flash Player: 10


                                I always force re-publish all slides (and before I publish, I always delete the previous version). The rest is de-selected for this project.


                                I never take the option to view the output after publishing. I always navigate out to the publish-folder and open the multiscreen.html file.

                                • 13. Re: Cannot Import Animated Gif
                                  arashmaz Level 1

                                  This didn't work for me...


                                  It just drops the gif into the images folder rather than the media folder.


                                  Did it do the same for you or did it actually appear under 'Media' in the library?

                                  • 14. Re: Cannot Import Animated Gif
                                    DaleValet Level 1

                                    I've been going through the same issues, experimenting with all the, well, experiments.


                                    One thing I found for sure:

                                    Give up on importing an animated GIF into Adobe Premier, Media Encoder, Flash, InDesign, Acrobat, or After Effects. (All of which were suggested.) Just import the animated GIF (I created my own with Photoshop) into PowerPoint. Run as a slideshow and then go to sleep because you won't have to worry about it again. Oh, and PPT supports transparencies in GIF animations, too. I would hope this would work in Keynote as well, but I have not tried.