Hello,
Our software release date is next Thursday, August 18th, so I'm a bit panicky. What's happening has never happened before. Every time I try to generate WebHelp, RH9 crashes while "Updating Files". There are two of us working on the project...maybe something has gotten messed up? Can anyone tell me what I should check, or what I should do? Below is a screenshot of the error, as well as the error report itself.
In the above screenshot, you can see the Output View at the bottom of the window, and the crash happens during "Updating files..." Does anyone know what this means? I REALLY need help. If I can't get this figured out, we're in major trouble - possibly no Help released for our product. A trillion thanks in advance for anyone who can help.
Below is the contents of the error report
Message was edited by Peter Grainge - The text posted has been removed as it was over 100 pages long and made the thread very difficult for forum supporters to assist. I have deleted it and put the text into a text file that is attached.
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Replies
Can we start with some questions to see what is going on here.
Has this project ever compiled correctly, either in RH9 or another version?
Is this a new installation of RH9?
Can you generate any RH project. Try generating one of the supplied dummy projects (e.g. SalesBuilder)?
Can you generate any other output formats from this project (e.g. CHM)?
Have you tried creating a new WebHelp SSL?
If none of this works, perhaps you can post some more details of what exactly has changed since the last successful generation.
 | The RoboColum(n) |  | @robocolumn |  | Colum McAndrew |
As well as editing the first post in the thread, I have moved it to the RoboHelp HTML forum as I doubt the issue is the generation of webhelp.
It's likely it is source control related but until we know this will get the problem to a wider audience.
See www.grainge.org for RoboHelp and Authoring tips
Presumably you are both getting the same error when you try to compile then? It may not be a source control issue. It could be that some content has been added that RH disagrees with. Let us know what has changed (e.g. topics, images, baggage files, video, etc, etc.). Look out for very long file names / directory paths. try removing the project from source control and see if it compiles.
If all else fails, create a new project, import half the topics and compile. If it is successful, import some more and compile. Repeat until you gete the error. Then remove have of the topics you've added and compile. Eventually you'll end up pinpointing a topic that is causing the issue.
| | The RoboColum(n) | | @robocolumn | | Colum McAndrew |
If you have to resort to identifying rogue topics creating copies of the project and deleting topics might be quicker than importing.
Also add the Modified Date column to the Topic List and delete the most recent content first.
See www.grainge.org for RoboHelp and Authoring tips
Wellllllll, I decided to go with what I thought would be fastest - i had a backup version of my project from 7/25. I opened it and could generate WebHelp, so I imported all the topics that my co-worker and I have created since then. 2nd, I went line by line in the snippets and UDV pods and made sure I had all the correct snippets and UDVs. Then I generated WebHelp and it worked. Soooooooo, I did not pinpoint the problem, but I'm happy to be back to having a project that successfully generates the files.
LESSON LEARNED: ALWAYS CONTINUE TO CREATE BACKUP VERSIONS OF MY PROJECTS, ESPECIALLY WHEN THERE ARE TWO OR MORE AUTHORS!!!! 
I'll be creating backups more often.
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