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whenever I launch RoboHelp 9.0 it will crash, the error message shows something wrong with the updaternotification.dll
this dll version is 1.0.0.64
My PC is Windows XP SP3, try on many Windows XP SP3 machines, having the similar problems
but when I try to install in Windows 7, it does not have this problem
I have try to run Adobe Cleaner Tool and reinstall RoboHelp but it does not help at all
Call up Adobe Tech but they cant solve as well
having paid 3 licenses of RoboHelp 9.0 but cannot use it at all (previously using RoboHelp 7 without problem)
anyone can help
thanks in advance.
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I am making some enquiries. Did Tech Support not offer to escalate the problem? Please contact me via my site to advise the Case Number that was given.
See www.grainge.org for RoboHelp and Authoring tips
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the tech support inform our IT personnel that this issue should be belongs to our domain problem.
we having windows 7 joining domain and running RoboHelp 9 without problem.
but running RoboHelp 9 in Windows XP SP3 cause crash in startup
thanks.
Message was edited by Peter Grainge - Case number removed.
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Try the following workaround
\Program Files\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe
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This help, thanks.