6 Replies Latest reply on Aug 13, 2011 7:51 PM by Barbara B.

    Absurd activation - I *will* look for illegitimate copies

    ik8sqi

      I am completely sick and tired of the hassles of the activation process. I change Macs once a year. When I bring them in for repair I am given a loaner mac that boots off an external drive that has an image of my drive. Each single ******** time I use a different computer the $#$%&@'ing activation screen pops up. When I call to get the activation to complete as it's obviosly over the limit the idiot on the phone tells me "you're supposed to deactivate the software on the other computer". What kind of obtuse minds at Adobe expect us to say "oh wait, I have to deactivate Photoshop before I reformat this mac to sell it" or "oh wait, I have to bring the mac to the Genius bar, let me deactivate it first". Are you ******** insane???? If every software company was as moronic as you we'd be deactivating dozens of applications when changing computers. Who do you think you are?

       

      This is my last drop - Right now I'm using a loaner macbook as my main one is with Apple again for repair, and here we go with the activation screen again. 'm on the road in a hotel, my cellphone is not working as there's no signal in the room, and I'm NOT going to spend money with the room's phone. And I can't use MY ******** PAID VERSION OF PHOTOSHOP AS IT'S REQUIRING ME TO ACTIVATE IT.

       

      I've been purchasing Adobe for more than 10 years now, but I swear I will not spend a single penny on Photoshop again if the next version has an activation procedure as stupid as this, and I ***will*** look for a stolen/hacked copy to substitute for my retail v9 RIGHT NOW. This is absolutely STUPID and a hassle for the people who do the right thing and pay for their software like I do. You should be ashamed of yourselves, this is not the way to treat your customers.

       

      Roberto Franceschetti

        • 1. Re: Absurd activation - I *will* look for illegitimate copies
          99jon Adobe Community Professional & MVP

          Hi Roberto

           

          We are only users like yourself and can’t speak for Adobe but your frustrations are well understood.

           

           

          • 2. Re: Absurd activation - I *will* look for illegitimate copies
            ssprengel Adobe Community Professional & MVP

            You ARE supposed to deactivate the software before you relinquish control of the computer to someone else in a planned way.  If your hard-drive fails and you don't get a chance to deactivate, Adobe support is there to help you, but otherwise, it's not a difficult thing to do.  Is the problem that you forget to deactivate?

             

            Adobe has gotten quite good at eventually detecting and deactivating unlicensed copies so good luck trying to use a pirated copy.

            • 3. Re: Absurd activation - I *will* look for illegitimate copies
              Barbara B. Level 7

              I don't like activation, either, but if you want to tell Adobe about it, the way to do it is to click the Contact Adobe button at the bottom of the page and then the feedback tab. There's no guarantee (and not much likelihood) that anyone from adobe will see what you post here.

              • 4. Re: Absurd activation - I *will* look for illegitimate copies
                ik8sqi Level 1

                First - I did not *relinquish* my computer. It's being repaired and I'm using a loaner the store gave me, which is booting of **my** hard drive. You didn't read that I think...

                 

                Second - I have about 40 applications I purchase and use all the time. What would happen if all 40 software companies decided to loose their brains and all of them required the user to deactivate their applications when changing computers??? Are you going to spend 4 hours deactivating 40 applications and then another 4 to reacitvate them on the new computer??? You didn't really read and digest this point either...

                 

                When I have to "relinquish" the computer I have other bigger issues to think about (buy/sell/format-erase old drive /reinstall OS on old computer/restore from time machine on new one/hurry up as I'm wthout a computer) than to have to worry about an idiotic software company that requires me to deactivate one of the several applications I have installed. And I've already "forgotten" twice, NOT TO MENTION THAT MY COMPUTER IS IN THE SHOP AND I'M USING A LOANER THAT IS BOOTING OFF MY DRIVE (yes, it's a Mac, not Windows, so I can do this without headaches...)

                 

                There are no excuses for this. I paid (but will *not* do so again, the keygen I found for a cracked version worked) for an application and I expect it to be used in a friendly, worry-free manner. This is ridicolous.

                • 5. Re: Absurd activation - I *will* look for illegitimate copies
                  ik8sqi Level 1

                  Contact Adobe via the link on the bottom of the page? Very good suggestion.... Did you ever try that? Here's what happened today (I saved the chat):

                   

                   

                  Akram: Hello! Welcome to Adobe Customer Service.

                  Akram: Hi Roberto

                  Roberto Franceschetti: Hi Akram please see my public posting at http://forums.adobe.com/message/3860215 so you can understand why I'm so upset.

                  Akram: Please allow me a moment to review your request.

                  Akram: Thank you for your patience.

                  Akram: I understand that you are not able to activate your product. Am I correct?

                  Roberto Franceschetti: No, it's more than that. I do not want to being unable to reactivate the product every time I use a new computer.

                  Akram: Sorry for the wait. Please do stay online.

                  Akram: Roberto, You can deactivate software on old machine and then reactivate it on new machine.

                  Roberto Franceschetti: Please re-read the posting. MY COMPUTER IS AT AN APPLE STORE BEING REPAIRED I DO NOT HAVE ACCESS TO IT I AM USING A LONER COMPUTER THAT IS BOOTING OFF ****MY FFRIGGING HARD DRIVE*** AND PHOTOSHOP IS REQUIRING AN ACTIVATION.

                  Akram: Thank you for waiting. One moment please.

                  Akram: To help you better, Can I have your full name, email address and the serial number please?

                  Roberto Franceschetti: Roberto Franceschetti

                  Roberto Franceschetti: 1057-ZZZZ-ZZZZ-ZZZZ-ZZZZ-ZZZZ

                  Roberto Franceschetti: You are not going to do anything that will *break* the installation on the computer that is in the shop rate you....?

                  Akram: I will see, what best I can do resolve the issue.

                  Roberto Franceschetti: I do not care about this *specific* case, it's just a loaner and I can do without. I DONT WANT THIS TO EVER HAPPEN AGAIN.

                  Akram: Roberto, If you can take care of deactivation process then it will not give you any error.

                  Akram: In future, if you like to move the product from one system to another or before reformatting your system or before replacing your hard drive, I suggest to please de-activate the product before un-installing from the system.

                  Roberto Franceschetti: Can you please *try* to think before answering?? MY COMPUTER IS BEING REPAIRED. I AM USING THE DRIVE FROM THAT COMPUTER TO BOOT ANOTHER LOANER COMPUTER. I AM NOT FORMATTING MY WORKING DRIVE.

                  Akram: I'll be right with you.

                   

                  And after 10 minutes of a wait and heartburn I should have never endured I was still waiting....

                  • 6. Re: Absurd activation - I *will* look for illegitimate copies
                    Barbara B. Level 7

                    Locking this thread since you've had enough of a rant platform against people who have no control over anything adobe does.