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HTML code appears corrupted - anyone run into this problem?

New Here ,
Aug 15, 2011 Aug 15, 2011

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Using RH8 HTML - All of my topics have unusual spacing in the html code.  This happens with a brand new project - starting right from the menu to select a new project.  As soon as the project is created I go into the first topic and look at the html code and it looks something like this:

html_code.jpg

OK, even though it's hard to read, you can get the jist of it.  This happens with old or new projects.

I am hoping I do not have to have our IT staff perform a uninstall/install.  Any feedback is greatly appreciate.

Rob

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Community Expert ,
Aug 15, 2011 Aug 15, 2011

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Just want to add that the usual trick of restoring the default font to Courier at 100% does not work as the dropdown is blank when Robert accesses it.

Also this applies to any project Robert opens, including the samples.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Community Expert ,
Aug 15, 2011 Aug 15, 2011

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Could the rhfontset.apj file be empty? How this would happen for all projects I'm not sure, but it would be worth checking before doing a full uninstall/reinstall.

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New Here ,
Aug 16, 2011 Aug 16, 2011

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How would I be able to view the contents of this file?  Also, after posting my message, I went to another machine that has a copy of RH8 installed and opened some of the same project files and the html code looked fine.  I am leaning more toward the fact I will need a uninstall/install performed. 

I'll wait another day or two to contact our IT team to perform this task.

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LEGEND ,
Aug 16, 2011 Aug 16, 2011

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Hi,

The rhfontset.apj is just an XML file with another extension. Open it in notepad. It should hold quite a number of font entries.

Backup your project, then replace the rhfontset.apj file from a working project to your own project. Delete the CPD and open the project again. Then go to HTML view and restore font to Courier 100%.

Greet,

Willam

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