I've been thinking about creating a feedback form as a topic
in a WebHelp project, but before I do, I wanted to get your
opinion. I have coworkers who can help me build the form.
My question is - do many help authors use this feature? If
so, what's involved / what does the developer need to do in terms
of a CGI script to make it work? Are there any known bugs to be
aware of?
I've done something similar with one of my WebHelp projects.
I was a bit lucky as there's already a ASP-based webmail system
available on our webserver... so basically I made a form to post to
the webmail system and copied the code into the "truecode" view.
I would say, from the prospective of RoboHelp, keep it as
minimal as possible... I.e. a simple form along the lines of:
<form action=yourcgiscript.cgi method=post> <input
type=text name=feedback> <input type=submit></form>
I don't believe there's any built-in functionality for
putting in inputs or forms into RoboHelp, but once they're there
(added via truecode), they seem to display and generate
fine....
Hi Jim. I opted not to use a form. We just use a "Feedback"
link in each topic's footer (can be part of a template) which opens
the email client addressed to a specific email address (e.g.
feedback@company.com). It all swings and roundabouts I suppose.
Forms just seemed too much like a sledgehammer and nuts to meet our
needs.
Colum, it occurs to me that having the email address in the
web page means that the address can become a target for spam. Did
you find that to be a problem?
Simon
Hi Simon. Either we have a good spam filter here or the
answer is "No". The email address is "hidden" in a link's
properties although I don't know if this prevents spamers finding
it.
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