Robohelp 9 crashes when selecting

[dgrefe74767476]

After I import FrameMaker files into RoboHelp I try to use File > Generate > ePub Output.  I continually get an application error (0xc00000fd) and the program closes.

[Jeff_Coatsworth]

Try doing it with one of the sample projects - I believe there's an ePUB one now. See if it crashes - that will determine whether the issue is something in your content from FM or in RH.

[dgrefe74767476]

I used a sample project and it still crashed.

[Jeff_Coatsworth]

Ok, then the issue is in RH. Have you checked the help to see if you're missing something? I don't create ePUBs, so I'm not sure what's required.

[Captiv8r]

Hi there

Did you configure the script or simply try running it? For ePub, you have to download and install a separate application (7zip) and tell RoboHelp where you installed it before the script will work. I believe RoboHelp 9 has a dialog for that.

Cheers... Rick

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[Willam_van_Weelden]

Hi,

Does RoboHelp only crash with the ePub script? What happens if you try to run the Eclipse Help script?

Greet,

Willam

[dgrefe74767476]

Rick

I can't even get this far. As soon as I select File > Generate > ePub I get the error message and the program closes. I can select the other outputs.

I appreciate your help!

Don

[Willam_van_Weelden]

Not Rick, but perhaps I can help.

The ePub layout is created using a script and differs from 'other' SSL formats. Try the following:

1. Create a new test project with just one or two topics.

2. Open the script explorer: View > Pods > Script explorer.

3. Run the Word count.jsx script.

Does RoboHelp crash?

Greet,

Willam

[dgrefe74767476]

Hi

No, but when I run the epubs script in the list it does.

Best

Don

[Willam_van_Weelden]

Hi,

Perhaps the script became corrupted for some reason. Try the following:

1. Remove the ePub script using the script pod.

2. Import the backup script from the RH installation directory \RoboHTML\presets\scripts such as C:\Program Files (x86)\Adobe\Adobe RoboHelp 9\RoboHTML\presets\scripts

3. Run the ePub script. Does it crash again?

Check that the backup script exists before deleting the one in the script pod.

Greet,

Willam