5 Replies Latest reply: Aug 31, 2011 1:02 PM by Bill Hunt RSS

    Encore CS5.5 Will Not Install

    Stanley Arthur Community Member

      Here's the error log...

       

      Exit Code: 6


      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 10 error(s), 17 warning(s)

       

       

      WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}


      WARNING: DW065: Display requirements not met for {F3E41C2A-3A29-476D-9685-3F8055AF696A}


      WARNING: DW065: Display requirements not met for {273F6D81-E280-4B31-90E7-8B337DB641CF}


      WARNING: DW065: Display requirements not met for {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6}


      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.


      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.


      ----------- Payload: {C925A34A-01B9-42C3-BB88-C7A78835F0EC} ph 1.0.0.0 -----------


      ERROR: Install MSI payload failed with error: 1612 - The installation source for this product is not available. Verify that the source exists and that you can access it.

      MSI Error message:


      WARNING: DW036: Payload cannot be installed due to dependent operation failure


      WARNING: DW036: Payload cannot be installed due to dependent operation failure


      WARNING: DW036: Payload cannot be installed due to dependent operation failure


      WARNING: DW036: Payload cannot be installed due to dependent operation failure


      WARNING: DW036: Payload cannot be installed due to dependent operation failure


      ----------- Payload: {F3E41C2A-3A29-476D-9685-3F8055AF696A} CS5.5 Production Premium 5.5.0.0 -----------


      WARNING: DW036: Payload cannot be installed due to dependent operation failure


      WARNING: DW036: Payload cannot be installed due to dependent operation failure

       

       

      ERROR: DW050: The following payload errors were found during install:


      ERROR: DW050:  - Adobe Encore CS5.1: Failed due to Language Pack installation failure


      ERROR: DW050:  - Adobe Mini Bridge CS5.1: Install failed


      ERROR: DW050:  - Adobe Encore CS5.1_AdobeEncore5.1en_USLanguagePack: Install failed


      ERROR: DW050:  - ph: Install failed


      ERROR: DW050:  - Required Common Fonts Installation: Install failed


      ERROR: DW050:  - Recommended Common Fonts Installation: Install failed


      ERROR: DW050:  - Adobe Bridge CS5.1: Install failed


      ERROR: DW050:  - Adobe Encore CS5.1 Library: Install failed


      -------------------------------------------------------------------------------------


      All other applications installed successfully. The warnings don't make sense RE: OS and display requirements. I'm using an HP Z800 / Windows 7 64 bit / Nvidia GTS 450. system worked beautifully with CS5. Now this. Sheesh. I rebooted and retried. Same result.

        • 1. Re: Encore CS5.5 Will Not Install
          John T Smith CommunityMVP

          You may need to call Adobe

          In the US - Adobe Install Problems 800-642-3623
          In the US - Adobe Activation 866-772-3623 Open 24/7

          • 2. Re: Encore CS5.5 Will Not Install
            Bill Hunt CommunityMVP

            Stanley,

             

            Nothing concrete to offer, but perhaps there is something in this CHECKLIST that will help. It is a general list of things to do for most Adobe programs, when installing.

             

            Good luck,

             

            Hunt

            • 3. Re: Encore CS5.5 Will Not Install
              Stanley Arthur Community Member

              I cannot explain it, but on the fourth attempt, it installed with no issues.

              • 4. Re: Encore CS5.5 Will Not Install
                John T Smith CommunityMVP

                Once you verify that everything is working correctly, make a restorable image to an external USB drive

                 

                Hardware crashes or virus infections happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new install or major program addition makes it easy to go back a step if something doesn't work
                .
                This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer won't work due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)
                .
                The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
                .
                Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything
                .
                Please note that I own no part of Image, and I don't get a referral fee (that is just a plain web link) but I use the program and it has saved me a LOT of trouble when I had a hard drive die... and I was able to restore everything and not have to re-install or re-activate a single program, from Windows on up

                • 5. Re: Encore CS5.5 Will Not Install
                  Bill Hunt CommunityMVP

                  Stanley,

                   

                  What was probably different was that on the fourth attempt, you did the "wiggly dance" clockwise...

                   

                  You know, some times I think that computers just need to take a break.

                   

                  Glad that you got the installation.

                   

                  Good luck,