10 Replies Latest reply: Sep 6, 2011 2:36 PM by eliz926 RSS

    Ruler tool error 48 on XP CS5.5

    eliz926 Community Member

      Re: Ruler Tool- Error 48: File or folder does not exist

      i'm getting the exact error another posted on the Mac forum but I'm using Windows XP with CS5.5

      error 48: file or folder does not exist
      line: 31
      -> $.evalFile(g_StackScriptFolderPath + "Geometry.jsx");

       

      Preferences have been restored to default

       

      how do we get support for this error?

      system info:

      Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x32
      Operating System: Windows XP 32-bit
      Version: 5.1 Service Pack 3
      System architecture: Intel CPU Family:6, Model:13, Stepping:8 with MMX, SSE Integer, SSE FP, SSE2
      Physical processor count: 1
      Processor speed: 1729 MHz
      Built-in memory: 2047 MB
      Free memory: 1205 MB
      Memory available to Photoshop: 1658 MB
      Memory used by Photoshop: 60 %
      Image tile size: 128K
      Image cache levels: 4
      Display: 1
      Display Bounds:=  top: 0, left: 0, bottom: 900, right: 1440
      Video Card Number: 1
      Video Card: ATI MOBILITY RADEON X300
      Driver Version: 6.14.10.6561
      Driver Date: 20050804101018.000000-000
      Video Card Driver: ati2dvag.dll
      Video Mode: 1440 x 900 x 4294967296 colors
      Video Card Caption: ATI MOBILITY RADEON X300
      Video Card Memory: 64 MB
      Serial number: 92628485317819668197
      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\
      Temporary file path: C:\DOCUME~1\e\LOCALS~1\Temp\
      Photoshop scratch has async I/O enabled
      Scratch volume(s):
        Startup, 88.5G, 42.8G free
      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1\Plug-ins\
      Additional Plug-ins folder: not set

       

      Installed components:
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         ACE.dll   ACE 2010/12/13-23:37:10   64.449933   64.449933
         adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786
         AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  
         AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187
         AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
         AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419
         AdobePIP.dll   Adobe Product Improvement Program   5.5.0.1265  
         AdobeXMP.dll   Adobe XMP Core   5.0   64.140949
         AdobeXMPFiles.dll   Adobe XMP Files   5.0   64.140949
         AdobeXMPScript.dll   Adobe XMP Script   5.0   64.140949
         adobe_caps.dll   Adobe CAPS   4,0,42,0  
         adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
         AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140   64.444140
         AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825   64.436825
         AGM.dll   AGM 2010/12/13-23:37:10   64.449933   64.449933
         ahclient.dll    AdobeHelp Dynamic Link Library   1,6,0,20  
         aif_core.dll   AIF   2.0   53.422628
         aif_ogl.dll   AIF   2.0   53.422628
         amtlib.dll   AMTLib   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
         amtservices.dll   AMTServices   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
         ARE.dll   ARE 2010/12/13-23:37:10   64.449933   64.449933
         asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  
         AXE8SharedExpat.dll   AXE8SharedExpat 2011/01/10-23:33:35   64.436825   64.436825
         AXEDOMCore.dll   AXEDOMCore 2011/01/10-23:33:35   64.436825   64.436825
         Bib.dll   BIB 2010/12/13-23:37:10   64.449933   64.449933
         BIBUtils.dll   BIBUtils 2010/12/13-23:37:10   64.449933   64.449933
         boost_threads.dll   DVA Product   5.0.0  
         cg.dll   NVIDIA Cg Runtime   2.0.0015  
         cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
         CoolType.dll   CoolType 2010/12/13-23:37:10   64.449933   64.449933
         data_flow.dll   AIF   2.0   53.422628
         dvaadameve.dll   DVA Product   5.0.0  
         dvacore.dll   DVA Product   5.0.0  
         dvaui.dll   DVA Product   5.0.0  
         ExtendScript.dll   ExtendScript 2011/01/17-17:14:10   61.452840   61.452840
         FileInfo.dll   Adobe XMP FileInfo   5.0   64.140949
         icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
         icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
         icudt42.dll   International Components for Unicode   4, 2, 0, 0  
         icuin42.dll   International Components for Unicode   4, 2, 0, 0  
         icuuc42.dll   International Components for Unicode   4, 2, 0, 0  
         image_flow.dll   AIF   2.0   53.422628
         image_runtime.dll   AIF   2.0   53.422628
         JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312
         libeay32.dll   The OpenSSL Toolkit   0.9.8g  
         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
         LogSession.dll   LogSession   2.1.2.1263  
         MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375
         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4137  
         msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4137  
         msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4137  
         onOneToolbox2.dll   onOne Toolbox2 Dynamic Link Library   2.2.0  
         OnOneWidgets.dll    OnOneWidgets dll   2.5  
         pdfsettings.dll   Adobe PDFSettings   1.04  
         Photoshop.dll   Adobe Photoshop CS5.1   CS5.1  
         Plugin.dll   Adobe Photoshop CS5   CS5  
         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   2.5.0.232  
         PSArt.dll   Adobe Photoshop CS5.1   CS5.1  
         PSViews.dll   Adobe Photoshop CS5.1   CS5.1  
         SCCore.dll   ScCore 2011/01/17-17:14:10   61.452840   61.452840
         shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
         ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
         tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  
         TfFontMgr.dll   FontMgr   9.3.0.113  
         TfKernel.dll   Kernel   9.3.0.113  
         TFKGEOM.dll   Kernel Geom   9.3.0.113  
         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
         updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
         WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
         wu3d.dll   U3D Writer   9.3.0.113  

       

      Installed plug-ins:
         3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Accented Edges 12.0
         ADM 3.11x01
         Angled Strokes 12.0
         Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Bas Relief 12.0
         BMP 12.0.2
         Camera Raw 6.4.1
         Chalk & Charcoal 12.0
         Charcoal 12.0
         Chrome 12.0
         Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Color Halftone 12.0.2
         Colored Pencil 12.0
         CompuServe GIF 12.0.2
         Contact Sheet II 12.0 (12.0x001)
         Conté Crayon 12.0
         Craquelure 12.0
         Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Crop and Straighten Photos Filter 12.0.2
         Crosshatch 12.0
         Crystallize 12.0.2
         Cutout 12.0
         Dark Strokes 12.0
         De-Interlace 12.0.2
         Dicom 12.0
         Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Diffuse Glow 12.0
         Displace 12.0.2
         Dry Brush 12.0
         Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Embed Watermark 4.0
         Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Extract 12.0 (12.0x001)
         Extrude 12.0.2
         FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Fibers 12.0.2
         Film Grain 12.0
         Filter Gallery 12.0
         Fresco 12.0
         Glass 12.0
         Glowing Edges 12.0
         Google Earth 4 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Grain 12.0
         Graphic Pen 12.0
         Halftone Pattern 12.0
         HDRMergeUI 12.0
         Histogram 1, 0, 0, 0
         HistogramCurves 1, 0, 0, 0
         ICO (Windows Icon) NO VERSION
         IFF Format 12.0.2
         Ink Outlines 12.0
         JPEG 2000 2.0
         Kurtosis 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Lens Blur 12.0
         Lens Correction 12.0.2
         Lens Flare 12.0.2
         Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Liquify 12.0.1
         Matlab Operation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Mean 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Measurement Core 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Mezzotint 12.0.2
         Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Mosaic Tiles 12.0
         Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Neon Glow 12.0
         Note Paper 12.0
         NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Ocean Ripple 12.0
         OpenEXR 12.0.2
         Paint Daubs 12.0
         Palette Knife 12.0
         Patchwork 12.0
         Paths to Illustrator 12.0.2
         Pattern Maker 12.0 (12.0x001)
         PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Photocopy 12.0
         PhotoKit 1, 2, 4, 0
         PhotoKit Capture Sharpener 1.2.6
         PhotoKit Capture Sharpener Expert 1.2.6
         PhotoKit Color 2 2, 0, 1, 0
         PhotoKit Creative Sharpener 1.2.6
         PhotoKit Output Sharpener 1.2.6
         PhotoKit Preview Helper 2.0
         PhotomergeUI 12.0 (12.0x001)
         Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         PhotoTools 2.5 2.5.5
         PhotoTools 2.5 Batch 2.5.5
         PhotoTools 2.5 Hidden NO VERSION
         PhotoTools 2.5 Hidden NO VERSION
         Picture Package 12.0 (12.0x001)
         Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Pinch 12.0.2
         Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         PixelGenius Toolbox 2, 0, 0, 0
         Plaster 12.0
         Plastic Wrap 12.0
         PNG 12.0.2
         Pointillize 12.0.2
         Polar Coordinates 12.0.2
         Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Poster Edges 12.0
         Radial Blur 12.0.2
         Radiance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Read Watermark 4.0
         Reticulation 12.0
         Ripple 12.0.2
         Rough Pastels 12.0
         Save for Web & Devices 12.0
         ScriptingSupport 12.1
         Send Video Preview to Device 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Shear 12.0.2
         Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Smart Blur 12.0.2
         Smudge Stick 12.0
         Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Spatter 12.0
         Spherize 12.0.2
         Sponge 12.0
         Sprayed Strokes 12.0
         Stained Glass 12.0
         Stamp 12.0
         Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Sumi-e 12.0
         Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Targa 12.0.2
         Texturizer 12.0
         Tiles 12.0.2
         Torn Edges 12.0
         Twirl 12.0.2
         U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Underpainting 12.0
         Vanishing Point 12.0
         Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Video Preview 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Water Paper 12.0
         Watercolor 12.0
         Wave 12.0.2
         Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Web Photo Gallery 12.0 (12.0x001)
         WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         Wind 12.0.2
         Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
         ZigZag 12.0.2
      Plug-ins that failed to load: NONE
      Flash:
         onOne
         Mini Bridge
         Kuler
         Access CS Live
         CS Review
      Installed TWAIN devices: NONE