0 Replies Latest reply: Jul 13, 2015 12:44 PM by chris.campbell RSS

    Where do I find the Flash Player installation log on Windows?

    chris.campbell Adobe Employee

      The Flash Player installer generates multiple log files that can provide crucial troubleshooting clues when you are unable to install.  The following FAQ describes how to locate these log files so that you can provide this information to Adobe when requested. Please read through the entire FAQ before proceeding.

       

      FlashInstall.log file

      On Windows, the file "FlashInstall.log" can be located in the following folder, depending on the type of operating system.

       

      32 Bit Windows:

      • C:\Windows\system32\Macromed\Flash\FlashInstall.log

      64 Bit Windows:

      • C:\Windows\system32\Macromed\Flash\FlashInstall.log
      • C:\Windows\syswow64\Macromed\Flash\FlashInstall.log

       

      This file can be opened with any text editor (Notepad works great.)  When troubleshooting an installation problem, please copy / paste the contents of at least the last log entry to your post.

       

      Adobe_ADM log files

      Two files, Adobe_ADM.log and Adobe_GDE.log are generated by the online installer.  The files are located at the following location:

      • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
      • XP: C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs


      Enable Verbose Logging

      At times we may require detailed debugging information from the online installer logs.  When requested do the following:

      1. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
          • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\
          • XP: C:\Documents and Settings\<YourUserID>\Local Settings\Temp\
        1. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
        2. Rename the new file to ADM.trace
      2. Run the online installer again until it stops
      3. When the installation stops, the Adobe_ADM.log and Adobe_GDE.log files will contain additional debugging information.

       

       

      Uploading Log Files

      Once you have secured all of the log files, you can compress them and then upload the single file using the instructions here:

       

      How to share a document.

       

      Finally, post the link to the uploaded file into your forum post.

       

      Message was edited by: Maria Vargas Added information to obtain the Adobe_ADMLogs