Frame 10 Distiller error

[TRE_1969]

Hello,

I'm new to FrameMaker, and the only person in my department with Frame 10 (everyone else has Frame 9). After creating a .ps file and attempting to create a .pdf, I received the following error message:

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

%%[Page: 3]%%

%%[Page: 4]%%

%%[Page: 5]%%

%%[Page: 6]%%

%%[Page: 7]%%

%%[Page: 8]%%

%%[ Error: undefinedresource; OffendingCommand: findresource; ErrorInfo: CharOffsets --index-- --add--}

/AdobeMyungjoStd-Medium-hf

/WinCharSetFFFF-H

/AdobeMyungjoStd-MediumH

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

Interestingly, if I saved all the files and the book as Frame 9, my colleagues were able to create both a successful .ps and a .pdf.

Has anyone encountered anything like this?

Thanks so much for your help.

Tom

[Dov Isaacs]

What OS are you running under? If Windows XP, you need to install the Microsoft patch (available from Microsoft at http://support.microsoft.com/kb/952909/en-us) to fix a GDI text error affecting PostScript printing. The problem does not affect Vista or Windows 7.

     - Dov

[TRE_1969]

Wouldn't my co-workers also have this error when printing from Frame 9? I'll check with IT about this. Thanks! 🙂

[Dov Isaacs]

No, the problem for better or worse is not consistent from system to system. It depends on what is currently in the system font cache. In fact the short term “fix” for the problem is to delete the system's font cache file and immediately reboot. That was what temporarily fixed the problem for users prior to the Microsoft patch being made available.

          - Dov

[Jeff_Coatsworth]

What happens when you try printing straight to the Adobe PDF printer instance (it should be your default printer within FM)?

[TRE_1969]

Unfortunately, I get the same error.

[Dov Isaacs]

Should make one real bit of difference. The problem has to do with GDI to the PostScript driver which is always an issue with printing PostScript or creating PDF from FrameMaker.

          - Dov

[Harish_Dhawan · Accepted solution]

Hi Tom,

Please try the following:

- Make sure the fonts specified in the error log (Adobe Myungjo) are present in "c:\windows\fonts" on your system. If not, copy them from "\fminit\fonts\adobe" to "c:\windows\fonts".

- Retry saving as PDF (if it doesn’t work, restart FrameMaker and try again.)

~Harish

[TRE_1969]

Hi Folks,

The error was caused by missing fonts. I finally got IT to install all the missing fonts and the error went away.

Thanks so much for all your help! 🙂

T