16 Replies Latest reply on Sep 11, 2011 5:50 AM by joelw135

Mac OSX Lion: PSE9 crashes while closing... every time.

hijax_pl Jul 21, 2011 12:47 AM

Hi,

Yesterday I've upgraded my PC to the latest OSX (10.7)

What I can say - PSE9 runs notably faster but... every time I am closing it - it crashes.

I have already sent the crash report (using PSE's build-in abnormal close autodetecion)

As for now I did not observed any side effects of this malfunction...

/Arek

1. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

Barbara B. Jul 21, 2011 7:19 AM (in response to hijax_pl)

Is it really crashing or just throwing up the 'unexpectedly quit' message? Earlier versions of PSE did this, too, in earlier versions of OS X. It's tedious but not important.

I don't have lion on this machine, but the first thing to try is to go to the equivalent of your username>library>preferences and delete:

com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 9 paths
Adobe Photoshop Elements 9 settings
opera prefernces (if you have them)

repair permissions and try again. In lion a lot of folders are now hidden, so it may not be so straightforward to find the path for those.
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2. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

Barbara B. Jul 21, 2011 7:25 AM (in response to Barbara B.)

Ack. Apple has hidden your folder. Here's how to find it:

http://kb2.adobe.com/cps/905/cpsid_90508.html
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3. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

Barbara B. Jul 21, 2011 7:30 AM (in response to Barbara B.)

I'd also try installing java runtime as the kbase document suggests, if the suggestions in my first post don't do it.
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4. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

hijax_pl Jul 21, 2011 10:41 AM (in response to Barbara B.)

Thanks for those answers.

I am right now at the photo trip thus have no access to my PC/
I will return to the office Monday - then I will try to gather some more information.

BR

/Arek
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5. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

joelw135 Jul 22, 2011 6:19 PM (in response to Barbara B.)

Tried removing those files, but no luck still crashes on exit. When it happened on Elements 8 I was told it was the TWAIN driver and I should remove it. I don't remember where that is now.
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6. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

Barbara B. Jul 22, 2011 6:49 PM (in response to joelw135)

It can't be the twain driver in PSE 9 unless you specifically installed it, in which case it's in the PSE folder in applications>plug-ins>import/export. But that usually causes crashing on startup, not on exit.
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7. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

hijax_pl Jul 24, 2011 6:38 AM (in response to Barbara B.)

Hello again.

PSE6 throws an expection while closing.

The fault log starts with (only smal excerpt)

Process:         Adobe Photoshop Elements [733]
Path:            /Applications/Adobe Photoshop Elements 9/Adobe Photoshop Elements.app/Contents/MacOS/Adobe Photoshop Elements
Identifier:      com.adobe.PhotoshopElements
Version:         9.0 [20100905.m.9093] (9)
Code Type:       X86 (Native)
Parent Process: launchd [268]

Date/Time:       2011-07-24 15:33:20.499 +0200
OS Version:      Mac OS X 10.7 (11A511)
Report Version: 9
Sleep/Wake UUID: 979EC62A-0B15-4D4C-800F-FF570E39FCFA

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002c4c5100

VM Regions Near 0x2c4c5100:
    MALLOC_LARGE           000000002c100000-000000002c4af000 [ 3772K] rw-/rwx SM=PRV
-->
    MALLOC_TINY            000000002c500000-000000002c600000 [ 1024K] rw-/rwx SM=COW

Application Specific Information:
objc_msgSend() selector name: retain
objc[733]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib               0x9b63cd47 objc_msgSend + 23
1   com.apple.CoreFoundation      0x95a32868 CFRetain + 136
2   com.apple.CoreFoundation      0x95a7eb50 -[__NSArrayM insertObject:atIndex:] + 1024
3   com.apple.CoreFoundation      0x95a7e740 -[__NSArrayM addObject:] + 64
4   com.apple.AppKit              0x9216fcd8 -[NSApplication windows] + 254
5   com.apple.AppKit              0x921c88e3 -[NSPersistentUIManager flushAllChangesOptionallyWaitingUntilDone:updatingSnapshots:] + 451
6   com.apple.AppKit              0x921c86f6 -[NSPersistentUIManager flushPersistentStateAndClose:waitingUntilDone:] + 201
7   com.apple.HIToolbox           0x98ad4f08 _HIPersistentUIFlushPersistentStateAndClose + 240
8   com.apple.HIToolbox           0x98ac48d1 __EnsureBackingStoreCleanedAtExit_block_invoke_1 + 50
9   libsystem_c.dylib             0x9ace288a __cxa_finalize + 57
10 libsystem_c.dylib             0x9ace27f2 exit + 25
11 com.adobe.PhotoshopElements   0x000039ca _start + 224 (cvtas_get_scale.c:229)
12 com.adobe.PhotoshopElements   0x000038e9 start + 41 (cvtas_get_scale.c:196)

BR

/Arek
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8. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

joelw135 Jul 24, 2011 6:45 AM (in response to hijax_pl)

I have tried everything including reinstalling Java. This is a pain as
when I reload PSE it reloads the last photos worked on.

Joel
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9. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

hijax_pl Jul 25, 2011 12:34 AM (in response to hijax_pl)

This crash report of course refers to PSE9 and not PSE6
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10. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

hijax_pl Sep 9, 2011 10:37 AM (in response to hijax_pl)

No word ?
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11. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

Barbara B. Sep 9, 2011 10:40 AM (in response to hijax_pl)

Try creating a new admin account and running PSE there. If it doesn't do it there, then the problem is a conflict with something in your user account.
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12. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

joelw135 Sep 9, 2011 11:15 AM (in response to Barbara B.)

It turns out to be my ONOne Essentials Plugin and possibly Portrait Professional.
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13. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

Barbara B. Sep 9, 2011 12:18 PM (in response to joelw135)

Oh yes, OnOne does that. I think there's some kind of tech note on their site--not sure if they have a patch yet.
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14. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

joelw135 Sep 9, 2011 12:21 PM (in response to Barbara B.)

No patch yet, they are saying Oct.
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15. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

hijax_pl Sep 11, 2011 5:02 AM (in response to Barbara B.)

Upgrading Portrait Professional Studio to 10.5 and removing OnOne Photo Essentials (3.0.3) solved the problem. Thanks.

BTW uninstalling PhotoEssentials with PP 10.1 still in system causes the problem.
I have to await OnOne patch...
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16. Re: Mac OSX Lion: PSE9 crashes while closing... every time.

joelw135 Sep 11, 2011 5:50 AM (in response to hijax_pl)

I did that, and sometimes I am finishing a photo in Portrait Professional 10.5 and PSP crashes at the save point. So it can be a problem with PSP as well as Portrait pro Studio 10.5. I removed Essentials until the new vwersion arrives.
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