Copy link to clipboard
Copied
Ok, the other machine really isn't in a landfill, but it went to the recycling center months ago and had an activated version of RH 8 on it. I had already installed it on my next PC, but since Adobe lets you have two versions activated, nobody paid attention to it. Now I need my second copy for my laptop to take work home, and I can't activate it. Anyone know how to deactivate a version?
Copy link to clipboard
Copied
You're going to have to contact Adobe Support - there's no deactivation that you can do. They need to reset your license back to 2 copies again.
Copy link to clipboard
Copied
Jeff's is the better solution but you could deactivate the work machine, activate the laptop, work, reverse those steps. It might be quicker for a one off situation.
See www.grainge.org for RoboHelp and Authoring tips
Copy link to clipboard
Copied
I was going to do the deactivate/activate method, but I ended up calling and telling them the situation. They were able to get it activated on my laptop, so I've got two activated copies again. Thanks!