1 2 3 4 5 6 Previous Next 223 Replies Latest reply: Oct 21, 2012 1:00 PM by Chris Cox Go to original post RSS
      • 80. Re: Your disk copy of image was changed since last opened or saved
        Chris Cox Adobe Employee

        Without the full details, it really does look like Finder is modifying the file on disk.

        But that doesn't happen on my system.

         

        So there may be some preference, some view option, or something else on your system that is causing it to modify the files -- something that doesn't get set/changed on most other people's systems.

        • 81. Re: Your disk copy of image was changed since last opened or saved
          caligula1 Community Member

          I erased my hard drive on which the OS and my applications are installed. Then I installed the OS from disk and did the updates to it. The only software that is installed on my system are Wacom drivers, Epson drivers and Adobe Creative Suite 5 Design Premium. It didn't take more than a few minutes of working in photoshop before I started receiving the message about the disk copy being changed. Here is the terminal log.

           

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000019   Adobe Photos

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000008   Adobe Photos

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Adobe Photos

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000006   Adobe Photos

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000006   Adobe Photos

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000006   Adobe Photos

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000005   Adobe Photos

          15:16:45  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000005   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000009   Adobe Photos

          15:16:45  open               3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.026365 W Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000012   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000008   Adobe Photos

          15:16:45  setattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000022   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000009   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000008   Adobe Photos

          15:16:45  open               3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000010   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000007   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000007   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000007   Adobe Photos

          15:16:45  open               3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000063   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000011   Adobe Photos

          15:16:45  open               3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000010   Adobe Photos

          15:16:45  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000009   Adobe Photos

          15:16:45  open               3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000012   Adobe Photos

          15:16:45  stat64             3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000040   mds        

          15:16:51  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000038   Adobe Photos

          15:16:51  access_extended   /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000011   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000009   Adobe Photos

          15:16:51  getattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000006   Adobe Photos

          15:16:51  listxattr          3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000007   Adobe Photos

          15:16:51  listxattr         /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000005   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000010   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000006   Adobe Photos

          15:16:51  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000014   Adobe Photos

          15:16:51  stat64             3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000013   mds        

          15:16:51  setattrlist        3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.000044   Adobe Photos

          15:16:51  rename             3/.TemporaryItems/folders.501/TemporaryItems/Heineken_fin5.psd23944442717726    0.005944 W Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000034   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000006   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000005   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000006   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000014   Adobe Photos

          15:16:51  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000008   Adobe Photos

          15:16:51  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000023   Adobe Photos

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000033   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000039   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000025   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000010   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000014   Finder     

          15:16:52  stat64            /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000023   Finder     

          15:16:52  stat64            /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000004   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000013   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000011   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000009   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000011   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000008   Finder     

          15:16:52  stat64            /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000005   Finder     

          15:16:52  stat64            /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000003   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000004   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000004   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000006   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000008   Finder     

          15:16:52  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd>>>                     0.000007   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000005   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000029   mds        

          15:16:52  stat64            /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000010   mds        

          15:16:52  lstat64           /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000014   Finder     

          15:16:52  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000010   Finder     

          15:16:52  statfs64          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Finder     

          15:16:53  statfs64          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000019   Finder     

          15:16:53  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000016   Finder     

          15:16:57  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000031   Finder     

          15:16:57  lstat64           /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000026   Finder     

          15:16:57  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000016   Finder     

          15:16:57  statfs64          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Finder     

          15:16:58  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000033   Finder     

          15:16:58  lstat64           /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000027   Finder     

          15:16:58  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000015   Finder     

          15:16:58  statfs64          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Finder     

          16:27:31  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000009   backupd    

          16:29:12  listxattr         /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000022   backupd    

          16:29:12  getxattr          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   backupd    

          16:29:12  getxattr          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000003   backupd    

          16:29:12  getxattr          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000004   backupd    

          16:29:12  getxattr          /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.017064 W backupd    

          16:29:12  open              /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000024   backupd    

          16:29:16  open_extended     -4059-48E2-9C8A-CFB9348BE483/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd    2.110159 W backupd    

          16:29:16  getattrlist       -4059-48E2-9C8A-CFB9348BE483/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd    0.000075   backupd    

          16:29:34  setattrlist       -4059-48E2-9C8A-CFB9348BE483/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd    0.000054   backupd    

          16:29:34  setattrlist       -4059-48E2-9C8A-CFB9348BE483/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd    0.000060   backupd    

          16:29:34  open              -4059-48E2-9C8A-CFB9348BE483/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd    0.000023   backupd    

          16:29:34  stat64            -4059-48E2-9C8A-CFB9348BE483/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd    0.000064   mds        

          16:29:34  stat64            /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000010   mds        

          16:29:34  stat64            -4059-48E2-9C8A-CFB9348BE483/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd    0.000017   mds        

          fs_usage: buffer overrun, events generated too quickly: 465630

          fs_usage: buffer overrun, events generated too quickly: 465375

          fs_usage: buffer overrun, events generated too quickly: 467864

          fs_usage: buffer overrun, events generated too quickly: 467884

          10:56:24  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000047   Adobe Photos

          10:56:24  getattrlist       /Volumes/Macintosh HD 3/Lendon/Heineken/Heineken_fin5.psd                        0.000007   Adobe Photos

          • 82. Re: Your disk copy of image was changed since last opened or saved
            MuggeGHQ Community Member

            Hi.

             

            Waouu, that says a lot. I was almost doing the same last night but didn't had the time for it. Glad i didn't because from what you did. It doesn't look like

            it has anything to do with something other than Adobe it self. Now i really think it can only be a Adobe issue.

            We only have Wacom and Epson left and i don't have anyhing Wacom installed. Only Epson 3800 drivers installed !!

            What does this tells us.

            • 83. Re: Your disk copy of image was changed since last opened or saved
              Chris Cox Adobe Employee

              And yet millions of other users don't see the same problem.

               

              Again, there is something you are missing about your setup that makes it different from other people's systems.

              Whatever that missing factor is, probably causes or triggers the file modification problem.

               

              We've checked the Photoshop code -- we're keeping the time stamp given to us by the OS, and it matches exactly for every test we have come up with.

              We never see any indication that the timestamp has changed unless another application has modified the file (as it should be).

              • 84. Re: Your disk copy of image was changed since last opened or saved
                Chris Cox Adobe Employee

                And the fs_usage logs aren't helping anymore -- you aren't showing all file access, so we can't see who is actually modifying the file.

                All we see is that Photoshop writes the file, then Finder, mds, and backupd all open the file (but we don't know who modified it).

                • 85. Re: Your disk copy of image was changed since last opened or saved
                  caligula1 Community Member

                  What could be "missing" or "different" about my setup? The OS is out of the box. Beyond changing things  that I could customize in system preferences, I didn't do anything else to my system. I didn't change anything in photoshop other than what I am allowed to do in photoshop preferences so I don't get it.

                   

                   

                   

                  Do you have any suggestions for me on how to troubleshoot this issue? How do I get  terminal  to show all file access for a file  tracked in terminal so you can tell what modified it?

                  • 86. Re: Your disk copy of image was changed since last opened or saved
                    Chris Cox Adobe Employee

                    I really don't know.

                    What is it about your system that causes this problem, when millions of other systems don't experience the same problem?

                     

                    And most likely it is an OS setting or difference, not a Photoshop thing.

                     

                    To track which app modified the file, you'd have to dump all fs_usage around the time of the modification -- which is a lot of data.

                    • 87. Re: Your disk copy of image was changed since last opened or saved
                      caligula1 Community Member

                      How do I dump all fs_usage? Please tell me what I should do  when I receive the notification for  a file that I am tracking in terminal has been modified to dump all fs_usage? Thanks.

                       

                      I am really at a loss to account for what is different about my system for as I said before I didn't modify my system in anyway  except for choosing my preferences in system preferences.

                      • 88. Re: Your disk copy of image was changed since last opened or saved
                        Chris Cox Adobe Employee

                        If you don't know how to use command line tools like fs_usage, I'm not likely to be able to explain it.

                         

                        Again, there is *something* different about your system.

                        Some setting that you changed, something you added or removed.

                        But we don't know what that might be.

                        • 89. Re: Your disk copy of image was changed since last opened or saved
                          caligula1 Community Member

                          Well the only changes I made were to import my old itunes library, bookmarks, mail accounts and address book from a time machine backup and change preferences in system preferences for the size of the dock, color of the desktop, the alert sound and time zone. Drivers were installed for my wacom tablet and epson printer. CS 5 was installed from the disk and the updates were installed. The OS was  updated to 10.6.8. That's all that was done.

                          • 90. Re: Your disk copy of image was changed since last opened or saved
                            Erik De Monsters Community Member

                            I would like to join the club of Photoshop (CS5) users that receive the message 'The disk copy of IMAGE was changed...'. I doubt it's something a few users see since most of my colleagues (OSX users) have the same issue but ignore it.

                             

                            I started getting the feedback since I updated to Lion. I don't use time machine, Bridge or Dropbox. Spotlight only launches my apps. I noticed that I get the feedback whenever I have Safari (5.1) running. Closing Safari and I no longer get the feedback. This makes sense because before I updated to Lion I used Chrome and I didn't see this feedback. Other than switching to Safari I didn't change my workflow. No clue what Safari does in the background, I've also got no clue how to check what Safari is actually doing while it's running in the background.

                             

                            Not sure if anyone else is running Safari while this happens? It might be a coincidence but just in case I'm switching back Chrome for now.

                            • 91. Re: Your disk copy of image was changed since last opened or saved
                              caligula1 Community Member

                              Chris, This is probably a long shot, but I am wondering if bad RAM can cause or contribute to a disk copy change alert? A few days ago my computer started to get kernel panic. When I took the computer in for repair, they told me that 2 out of the 4 stacks of memory were bad. Thanks.

                              • 92. Re: Your disk copy of image was changed since last opened or saved
                                Chris Cox Adobe Employee

                                It isn't likely that bad RAM could cause such a specific problem.

                                 

                                Disk problems might, but not so regularly.

                                 

                                And why does this happen regularly for a few people, but never for the majority of users?

                                • 93. Re: Your disk copy of image was changed since last opened or saved
                                  Erik De Monsters Community Member

                                  Blaming Safari was too good to be true

                                  Feedback keeps returning...

                                  • 94. Re: Your disk copy of image was changed since last opened or saved
                                    JDNPHOTOS Community Member

                                    Not sure about this. I too am having this problem with CS5 and am running Lion.

                                    Found unauthorized users accessing my MAC last week.

                                    Found unknown locations in my "recent" lists.

                                    Am wondering if this is related to a security issue some how.

                                    Am still scanning these message to see if someone has a fix though

                                    • 95. Re: Your disk copy of image was changed since last opened or saved
                                      cesspool13 Community Member

                                      For what it is worth and incase this is helpful to someone else, bad RAM seems to have caused my issue. My computer had 16 GB of RAM installed on it. The computer passed an extended hardware test that ran for 14 hours in looping mode, but I took it in for diagnostic tests anyway. 8GB of RAM were found to be bad and were replaced. The computer has been back for about 10 days now and I have not yet received any more messages about the disc copy being changed.

                                       

                                       

                                      (I seemed to have accidentally logged in with an old, obsolete user id. This message was actually posted by caligula1.)

                                      • 96. Re: Your disk copy of image was changed since last opened or saved
                                        MuggeGHQ Community Member

                                        Everyone. This is getting really weird.

                                        one week ago i said to my self. Lets start all over, reinstalling everyting.

                                        And so i did. Mac OS X Snow Leopard from scratch and then Creative Suite CS5 right after.

                                        Then Suitcase Fusion 3, Dropbox (Latest) and some other programs we use.

                                        Just 2 days after we began useing the computer for work again. The same stupid message came up ?

                                        So how is this possible when nothing special is installed ? There must be something (bug) in Photoshop/

                                        Bridge somewhere. I was hopeing it went away after a fresh install, but it didn't.

                                        So here we are. Still the same problem.

                                        • 97. Re: Your disk copy of image was changed since last opened or saved
                                          Chris Cox Adobe Employee

                                          We've looked at Photoshop for such problems, and haven't found anything.

                                          We've tested this, and never reproduced it.

                                           

                                          There is some other factor that we haven't seen, something that has changed on your system.

                                          • 98. Re: Your disk copy of image was changed since last opened or saved
                                            BlueRox Community Member

                                            I don't believe this is an isolated problem either. Upgraded to CS5 Creative Suite several months ago, all was working fine (on Mac Leopard). Then upgraded to Snow Leopard last week and began seeing issues with both Photoshop ("Your disk copy of image was changed since last opened or saved....") and InDesign (cannot retain saved link to Ps doc, each time you update, when you save the InDesign doc it reverts to indicating the linked Ps shop file has been modified, even though it has not). These issues are obviously related. My Ps is CS5.1 Extended v. 12.1x64, InDesign is CS5.5. Chris, please look into the interaction betw OS Snow Leopard and the Adobe CS5 products and request that someone send us an update that will fix these annoying problems. I was on my way to Lion, but I'm putting that on hold. Thanks.

                                            • 99. Re: Your disk copy of image was changed since last opened or saved
                                              Community Member

                                              Kate, have you crossed posted in the Apple forums as well? Are you certain that this is an Adobe problem or an Apple problem?

                                              • 100. Re: Your disk copy of image was changed since last opened or saved
                                                Chris Cox Adobe Employee

                                                InDesign does have some known problems where it holds files open and modifies files when you don't think it would.

                                                And Photoshop and InDesign share almost no code.  They even use different OS APIs (Carbon vs Cocoa) in CS5.

                                                 

                                                But beyond known bugs in other applications, we have never reproduced the problem.

                                                We've spent a lot of time investigating, and are pretty sure that Photoshop is doing the right thing and detecting external modifications correctly.

                                                • 101. Re: Your disk copy of image was changed since last opened or saved
                                                  BlueRox Community Member

                                                  No i have not posted on the apple site, and frankly, why would i? what would they do about it? they don't make Photoshop. there are no other problems with our system, all the other programs work fine w/ Snow Leopard. Photoshop has problems. It is irksome that adobe has the people posting on this forum doing backflips with reinstalls and then continually posts responses to try to diminish the problem, like "we've never reproduced this" and my personal favorite, "What is it about your system that causes this problem, when millions of other systems don't experience the same problem?". Maybe because all those millions don't have time to post on an adobe forum where questions are rarely answered to anyone's satisfaction. Has adobe installed CS5 w/ Snow Leopard on a Mac? If not, then they aren't trying. The issue popped up right away when we did it. No mystery there.

                                                  • 102. Re: Your disk copy of image was changed since last opened or saved
                                                    Community Member

                                                    I remember when they used to teach the scientific method in schools. Now people are fighting to be able to teach about Jesus lizards. The absence of reason in this forum discussion is not surprising.

                                                     

                                                    If Photoshop worked fine for you in 10.5 and now does not work in 10.6, what evidence do you have that it is not Apple's fault? The variable in your test appears to be Apple. Could it be possible that Apple's new OS broke something that worked fine before? Could it be possible that you have a different system setting for some background process in the newer OS? Could it be possible that you have a new process in 10.6 that was not running in 10.5?  Could it be possible that you have a different network setup? Could it be possible that the majority of users do not have this problem and that you have something quirky on your system that needs to be identified?

                                                     

                                                    That, frankly, is why you should not limit your reasoning. 

                                                     

                                                    kate@pick2.com wrote:

                                                     

                                                    ...Has adobe installed CS5 w/ Snow Leopard on a Mac?...

                                                    No. Never. They only run their software on an Amiga 4000 computer.

                                                     

                                                    Oy. What kind of silly question was that?

                                                    • 103. Re: Your disk copy of image was changed since last opened or saved
                                                      BlueRox Community Member

                                                      Marian, are you experiencing this problem? Do you work for adobe? are you trying to solve this problem? why waste time "reasoning" that apple will fix an adobe product? the issue is happening with an adobe product, that is the only evidence available. only reason i posted today was that when looking to solve same issue others were experiencing i hoped that mentioning the InDesign part might help us all. but Chris pointed out that was not something they want to consider as pertinent. i don't agree, but what can you do. and re my silly question, how would i know they run software on an Amiga 4000 computer? when our clients want something to be used on a pc, i set up a testing environment so i can experience exactly what they do so they won't have any frustration with what we give them as a finished product. they don't know all the tech stuff, and we take great pains to make sure they don't feel stupid if they do have a problem. we apologize even if it's not our fault, and we work to fix it. that's just customer service, and empathy for people's busy lives and work stress. is this forum just a place to demonstrate superior arcane technical knowledge rather than solving a problem that is interfering with some of our jobs?

                                                      • 104. Re: Your disk copy of image was changed since last opened or saved
                                                        Community Member

                                                        Kate, you really need to read this entire thread to understand.

                                                         

                                                        You may also want to read this one too.

                                                        http://forums.adobe.com/thread/370206

                                                        • 105. Re: Your disk copy of image was changed since last opened or saved
                                                          Chris Cox Adobe Employee

                                                          We've been installing and running Photoshop CS5 (and previous versions) on Snow Leopard since before Snow Leopard was released to the public.

                                                          Again, we have never reproduced this problem.  There is something different about your system that makes it show the problem -- while millions of other users running the same OS and application don't see such a problem.  But we don't know what is different about your system.  We've tried all our guesses, and customer suggestions, about what might cause the problem - and yet we still can't reproduce it.

                                                           

                                                          Why does Photoshop show this error?  Because Photoshop is one of the few applicaitons to check for such things.  Should we stop warning you about changes to your file just because a few people have problems on their systems: no.

                                                           

                                                          We're not trying to diminish the problem - just explain why we can't wave a magic wand and fix your system.

                                                           

                                                          And because this problem only affects a few people, the odds of it being a bug in Photoshop itself are pretty low.

                                                          Usually when issues like this come up, everyone has some third party plugin, or system utility installed that causes the problem -- and they forgot about installing those things.

                                                          Once someone figures out what factor/software caused the issue - then we can work with other customers affected to see if they have the same cause, or possibly a different cause.

                                                          • 106. Re: Your disk copy of image was changed since last opened or saved
                                                            steve_zimmer Community Member

                                                            I don't know if this will help or not, but upgrading Suitcase Fusion 3 to ver. 14.1.1 did the trick for me...finally!!!

                                                            And I also agree with everybody, it is extremely frustrating!

                                                            • 107. Re: Your disk copy of image was changed since last opened or saved
                                                              BlueRox Community Member

                                                              Thanks for posting Steve! This Suitcase update appears to have fixed BOTH the Photoshop saving issue and InDesign graphics linking issue. Yay!!!

                                                              • 108. Re: Your disk copy of image was changed since last opened or saved
                                                                Chris Cox Adobe Employee

                                                                Interesting contrast to post #98 and #101.

                                                                • 109. Re: Your disk copy of image was changed since last opened or saved
                                                                  Community Member

                                                                  Through application of the scientific method we have observed that the fine folks that make Suitcase know how to fix Photoshop and InDesign problems better than Adobe. 

                                                                  • 110. Re: Your disk copy of image was changed since last opened or saved
                                                                    markbremmer Community Member

                                                                    Ha! Funny stuff here. Upgrading from Suitcase 14 to 14.1.1 caused the problem on my system. Computers are evil. We know this!

                                                                    • 111. Re: Your disk copy of image was changed since last opened or saved
                                                                      joseph_is Community Member

                                                                      @Chris Just letting you know that one more person is getting this message when saving. Plus clipboard issues from Illustrator to Photoshop.

                                                                      • 112. Re: Your disk copy of image was changed since last opened or saved
                                                                        Chris Cox Adobe Employee

                                                                        What "clipboard issues"?

                                                                         

                                                                        And the times we've seen this when saving it was due to third party plugin bugs (like Suitcase), bugs in the OS file system code (SMB to a server), or bugs in the server itself (XiNet mostly).

                                                                        • 113. Re: Your disk copy of image was changed since last opened or saved
                                                                          joseph_is Community Member

                                                                          Re: Clipboard - http://forums.adobe.com/thread/906012

                                                                           

                                                                          Any suggestions on troubleshooting the saving issue?

                                                                          • 114. Re: Your disk copy of image was changed since last opened or saved
                                                                            Chris Cox Adobe Employee

                                                                            Suggestions: give us more information.

                                                                            Are you saving to a file server? If so, stop that.

                                                                            Are you saving to a different file system (non-MacOS)?

                                                                            Are you using any kind of utility to modify the Finder, save dialogs, or other file system behavior?

                                                                            • 115. Re: Your disk copy of image was changed since last opened or saved
                                                                              JezDown Community Member

                                                                              Several people here get the same problem.

                                                                               

                                                                              I can consistently recreate the 'The disk copy of "filename.psd" was changed since...'. I am using a 3 month old iMac 27" i7 and CS5.5. The only additional software is for a Wacom pad, Suitcase Fusion 3 and Transmit FTP.

                                                                               

                                                                              It makes no difference if I am saving over the network or to my own hard drive.

                                                                               

                                                                              I haven't been able to make it happen if I create a new file, work on it and then save, only if I open old files which pre date CS5.5.

                                                                               

                                                                              Does anyone have any more ideas? I don't mind pressing 'OK' one extra time, but I don't want to lose work!

                                                                              • 116. Re: Your disk copy of image was changed since last opened or saved
                                                                                Chris Cox Adobe Employee

                                                                                As mentioned above, Suitcase had a bug in their plugin that would modify files after they were written.

                                                                                Try disabling the Suitecase plugin for Photoshop.

                                                                                • 117. Re: Your disk copy of image was changed since last opened or saved
                                                                                  eubean525 Community Member

                                                                                  I've read all the post hoping some constant would show up in them but nothing. I've been having the same problem for 2 months. I keep saving anyway. I am not on a server, I do use Time Machine (which I have for much longer than the problem). I use Photoshop CS5 on Lion. I do use Suitcase and that is up to date. The Lion System is the only change I've made to any preferences on my entire Mac including software preferences for more than two months. It just showed up one day. Another quirk is that some Photoshop docs are having pixelation problems. I've done a system ulitilization check on all my disks and no problems there. My only guess is there's a communication problem between Adobe Photoshop and Apple's new system. It's a guess because not all of us are so saavy to understand the errors. But, I would like to add me to the list of people who are still begging for a solution. It's not so uncommon as some above posters have suggested.

                                                                                   

                                                                                  Please keep us informed.

                                                                                  • 118. Re: Your disk copy of image was changed since last opened or saved
                                                                                    Chris Cox Adobe Employee

                                                                                    Have you tried disabling Suitcase? Maybe they haven't really fixed the bug.

                                                                                    • 119. Re: Your disk copy of image was changed since last opened or saved
                                                                                      BlueRox Community Member

                                                                                      Font management is a necessary evil. Disabling is not an option to fix this problem. What do you recommend as an alternative to Suitcase? Thanks.