25 Replies Latest reply: Sep 22, 2011 3:51 AM by Carl Sun RSS

    Extention Manager CS5 not showing up - help

    billhdz Community Member

      Extension Manager CS5 not showing up.  I see the extension manager name and pull-down menu in the finder upper menu, but the app interface disappeared.  When I quit, it crashes.

       

      I even re-installed EM, but no luck.

       

      Anyone else having this problem?     I am a MacPro with OSX 10.6.8.

       

       

       

      Here my my log:

      ============

       

      Process:         Adobe Extension Manager CS5 [11410]
      Path:            /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5
      Identifier:      com.adobe.ExtensionManager
      Version:         "5.0.0.334" (5.0.334)
      Code Type:       X86 (Native)
      Parent Process:  launchd [293]

       

      Date/Time:       2011-08-09 13:45:00.126 -0400
      OS Version:      Mac OS X 10.6.8 (10K549)
      Report Version:  6

       

      Interval Since Last Report:          33769 sec
      Crashes Since Last Report:           10
      Per-App Interval Since Last Report:  3401 sec
      Per-App Crashes Since Last Report:   7

       

      Exception Type:  EXC_BAD_ACCESS (SIGBUS)
      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
      Crashed Thread:  0  Dispatch queue: com.apple.main-thread

       

      Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
      0   com.adobe.ExtensionManager        0x000da876 COWLFrontController::sendCallbackMessage(char const*, adobe::version_1::vector<adobe::version_1::any_regular_t, adobe::version_1::capture_allocator<adobe::version_1::any_regular_t> > const&) + 2100
      1   com.adobe.ExtensionManager        0x00002cf6 SwfPlayerNibWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 222
      2   com.apple.HIToolbox               0x92354c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
      3   com.apple.HIToolbox               0x92353ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
      4   com.apple.HIToolbox               0x92353d55 SendEventToEventTargetWithOptions + 58
      5   com.apple.HIToolbox               0x923cde45 SendSimpleDefProcEvent(WindowData*, unsigned long, unsigned char) + 176
      6   com.apple.HIToolbox               0x923cd9e2 WindowData::Destruct() + 434
      7   com.apple.CoreFoundation          0x9118207d _CFRelease + 301
      8   com.adobe.ExtensionManager        0x000060a8 main + 4430
      9   com.adobe.ExtensionManager        0x000029aa start + 54

       

      Thread 1:  Dispatch queue: com.apple.libdispatch-manager
      0   libSystem.B.dylib                 0x91807382 kevent + 10
      1   libSystem.B.dylib                 0x91807a9c _dispatch_mgr_invoke + 215
      2   libSystem.B.dylib                 0x91806f59 _dispatch_queue_invoke + 163
      3   libSystem.B.dylib                 0x91806cfe _dispatch_worker_thread2 + 240
      4   libSystem.B.dylib                 0x91806781 _pthread_wqthread + 390
      5   libSystem.B.dylib                 0x918065c6 start_wqthread + 30

       

      Thread 2:
      0   libSystem.B.dylib                 0x917e0c0e mach_wait_until + 10
      1   libSystem.B.dylib                 0x91868429 nanosleep + 345
      2   com.adobe.ExtensionManager        0x00141c7b ScObjects::Thread::sleep(unsigned int) + 143
      3   com.adobe.ExtensionManager        0x00141cdb ScObjects::Thread::wait(unsigned int) + 23
      4   com.adobe.ExtensionManager        0x001388a4 ScObjects::BridgeTalkThread::run() + 332
      5   com.adobe.ExtensionManager        0x001421e5 ScObjects::Thread::go(void*) + 315
      6   libSystem.B.dylib                 0x9180e259 _pthread_start + 345
      7   libSystem.B.dylib                 0x9180e0de thread_start + 34

       

      Thread 3:
      0   libSystem.B.dylib                 0x917e0afa mach_msg_trap + 10
      1   libSystem.B.dylib                 0x917e1267 mach_msg + 68
      2   com.adobe.adobeswfl               0x177be18f ExternalPlayer_Initialize + 465535
      3   libSystem.B.dylib                 0x9180e259 _pthread_start + 345
      4   libSystem.B.dylib                 0x9180e0de thread_start + 34

       

      Thread 4:
      0   libSystem.B.dylib                 0x917e0b42 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                 0x9180e6f8 _pthread_cond_wait + 1089
      2   libSystem.B.dylib                 0x9185705f pthread_cond_wait + 48
      3   com.adobe.adobeswfl               0x1776bf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl               0x1753c34a 0x1752d000 + 62282
      5   com.adobe.adobeswfl               0x1776bce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl               0x1776bd3f ExternalPlayer_Initialize + 128559
      7   libSystem.B.dylib                 0x9180e259 _pthread_start + 345
      8   libSystem.B.dylib                 0x9180e0de thread_start + 34

       

      Thread 5:
      0   libSystem.B.dylib                 0x917e0b42 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                 0x9180e6f8 _pthread_cond_wait + 1089
      2   libSystem.B.dylib                 0x9185705f pthread_cond_wait + 48
      3   com.adobe.adobeswfl               0x1776bf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl               0x1753c34a 0x1752d000 + 62282
      5   com.adobe.adobeswfl               0x1776bce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl               0x1776bd3f ExternalPlayer_Initialize + 128559
      7   libSystem.B.dylib                 0x9180e259 _pthread_start + 345
      8   libSystem.B.dylib                 0x9180e0de thread_start + 34

       

      Thread 6:
      0   libSystem.B.dylib                 0x917e0b42 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                 0x9180e6f8 _pthread_cond_wait + 1089
      2   libSystem.B.dylib                 0x9185705f pthread_cond_wait + 48
      3   com.adobe.adobeswfl               0x1776bf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl               0x1753c34a 0x1752d000 + 62282
      5   com.adobe.adobeswfl               0x1776bce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl               0x1776bd3f ExternalPlayer_Initialize + 128559
      7   libSystem.B.dylib                 0x9180e259 _pthread_start + 345
      8   libSystem.B.dylib                 0x9180e0de thread_start + 34

       

      Thread 7:
      0   libSystem.B.dylib                 0x917e0b42 semaphore_wait_signal_trap + 10
      1   libSystem.B.dylib                 0x9180e6f8 _pthread_cond_wait + 1089
      2   libSystem.B.dylib                 0x9185705f pthread_cond_wait + 48
      3   com.adobe.adobeswfl               0x1776bf54 ExternalPlayer_Initialize + 129092
      4   com.adobe.adobeswfl               0x1753c34a 0x1752d000 + 62282
      5   com.adobe.adobeswfl               0x1776bce7 ExternalPlayer_Initialize + 128471
      6   com.adobe.adobeswfl               0x1776bd3f ExternalPlayer_Initialize + 128559
      7   libSystem.B.dylib                 0x9180e259 _pthread_start + 345
      8   libSystem.B.dylib                 0x9180e0de thread_start + 34

       

      Thread 8:
      0   libSystem.B.dylib                 0x91806412 __workq_kernreturn + 10
      1   libSystem.B.dylib                 0x918069a8 _pthread_wqthread + 941
      2   libSystem.B.dylib                 0x918065c6 start_wqthread + 30

       

      Thread 0 crashed with X86 Thread State (32-bit):
        eax: 0x00000000  ebx: 0xbfffe06c  ecx: 0x02e1a0c0  edx: 0x00000000
        edi: 0xbfffe09c  esi: 0x02e1b30e  ebp: 0xbfffe0d8  esp: 0xbfffdf10
         ss: 0x0000001f  efl: 0x00010246  eip: 0x000da876   cs: 0x00000017
         ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
        cr2: 0x00000000

       

      Binary Images:
          0x1000 -   0x1d1ff3 +com.adobe.ExtensionManager "5.0.0.334" (5.0.334) <CBF0F2F0-2CEC-DEA6-0B7E-F32EFE3AFB19> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5
        0x2fd000 -   0x300fe7 +libwchar.dylib ??? (???) <DE7B4F71-F31A-46F7-B70D-A8A157B5EB6B> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/libwchar.dylib
        0x305000 -   0x4fffef +AdobeOwl ??? (???) <466BD72B-E2A5-447A-9384-B6DC9AD3AE0C> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
        0x57a000 -   0xa78fc3 +AdobeOwlCanvas ??? (???) <45219076-15E0-4A0D-9BC0-2FFED8EA7E46> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
        0xbc1000 -   0xc08fc7 +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
        0xc15000 -   0xc19ffc +com.adobe.AdobeCrashReporter 3.0 (3.0.20100302) <E6437929-0E69-8A56-E69F-F64305E82DD9> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
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        0xf20000 -   0xf67fc7 +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/adobe_caps.framework/adobe_caps
        0xfa1000 -   0xfa2ffb +com.cooliris.safariplugin Cooliris Plugin (1.11) <439BB2F5-0ED4-2BB3-8AF3-1BDFF7D2A85F> /Library/InputManagers/Cooliris/Cooliris.bundle/Contents/MacOS/Cooliris
        0xfa6000 -   0xfa7fff +com.ecamm.pluginloader Ecamm Plugin Loader v1.0.5 (1.0.5) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
      0x45f6000 -  0x45f9fef  com.apple.LiveType.component 2.1.3 (2.1.3) /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
      0x4700000 -  0x47b5fe7  libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <0B69B1F5-3440-B0BF-957F-E0ADD49F13CB> /usr/lib/libcrypto.0.9.7.dylib
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      0x153fb000 - 0x15422fe7 +com.google.talk.camera 1.0.16.1405 (1.0.16.1405) <922E913C-C824-2664-F37E-30EB833BDD4C> /Users/billhdz/Library/QuickTime/Google Camera Adapter 0.component/Contents/MacOS/Google Camera Adapter 0
      0x15438000 - 0x1545ffe7 +com.google.talk.camera 1.0.16.1405 (1.0.16.1405) <12EE7A98-9112-3923-90F8-68CE312C2A94> /Users/billhdz/Library/QuickTime/Google Camera Adapter 1.component/Contents/MacOS/Google Camera Adapter 1
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      0x154fa000 - 0x1556cfff +com.DivXInc.DivXDecoder 6.4.0 (6.4.0) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
      0x1557a000 - 0x155c0fc3  com.apple.motion.component 1.0 (1.0) <77973A13-4E79-426F-853F-2318E52A2207> /Library/QuickTime/Motion.component/Contents/MacOS/Motion
      0x155c6000 - 0x155c902f  Motion ??? (???) <B5E862EE-E0FF-4F86-A789-98E3E601A18C> /Library/Frameworks/Motion.framework/Versions/A/Motion
      0x157b0000 - 0x157b4ff7 +com.stclairsoft.DefaultFolderX.osax Default Folder X Addition version 1.0 (4.4.3) <835F8C3B-765D-2A9F-FE77-1A07E254A16C> /Users/billhdz/Library/ScriptingAdditions/Default Folder X Addition.osax/Contents/MacOS/Default Folder X Addition
      0x157b9000 - 0x157dcfeb +com.stclairsoft.DefaultFolderX.CarbonPatcher kBundleVersion (kBundleVersion) <31B68F6B-6318-8E9F-A6A9-C92206F34ED5> /Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X.bundle/Contents/Resources/Carbon Patcher.bundle/Contents/MacOS/Carbon Patcher
      0x1752d000 - 0x17d30fe2 +com.adobe.adobeswfl ??? (1.0.7) <53D59B93-133D-41B4-AE25-83532E5C0F6C> /Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/Frameworks/AdobeOwl.framework/Resources/AdobeSWFL.bundle/Contents/MacOS/ AdobeSWFL
      0x18499000 - 0x184baff3 +Cocoa Patcher ??? (???) <5BBFB538-9823-2C52-1DFE-77D9C64086D7> /Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X.bundle/Contents/Resources/Cocoa Patcher.bundle/Contents/MacOS/Cocoa Patcher
      0x18505000 - 0x1850fffd +com.linguisoft.Grammarian32 2.0 (2.0) <BE44FC4A-F971-7F27-7DBC-E11CE97A4A8A> /Users/billhdz/Library/Components/Grammarian32.component/Contents/MacOS/Grammarian32
      0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
      0x90003000 - 0x90003ff7  com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
      0x90329000 - 0x903c1fe7  edu.mit.Kerberos 6.5.11 (6.5.11) <F36DB665-A88B-7F5B-6244-6A2E7FFFF668> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
      0x903f8000 - 0x903f8ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
      0x903f9000 - 0x9048bfe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
      0x9048c000 - 0x90544feb  libFontParser.dylib ??? (???) <D57D3834-9395-FD58-092A-49B3708E8C89> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
      0x90545000 - 0x90592feb  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <136BFA48-D456-B677-3B5D-40A6946C3A09> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
      0x9059f000 - 0x9059fff7  com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
      0x90629000 - 0x906abffb  SecurityFoundation ??? (???) <3670AE8B-06DA-C447-EB14-79423DB9C474> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
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      0x90b91000 - 0x90bdafe7  libTIFF.dylib ??? (???) <579DC328-567D-A74C-4BCE-1D1C729E3F6D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
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      0x914f1000 - 0x91524fff  libTrueTypeScaler.dylib ??? (???) <0F04DAC3-829A-FA1B-E9D0-1E9505713C5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib
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      0x91748000 - 0x9178eff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
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      0x9905f000 - 0x9937fff3  com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
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      0x99bea000 - 0x99bfaff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
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      Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 10 GB, SMC 1.25f4
      Graphics: NVIDIA GeForce 8800 GT, NVIDIA GeForce 8800 GT, PCIe, 512 MB
      Memory Module: global_name
      Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
      Network Service: Built-in Ethernet, Ethernet, en0
      PCI Card: NVIDIA GeForce 8800 GT, sppci_displaycontroller, Slot-1
      Serial ATA Device: WDC WD3200AAJS-41VWA1, 298.09 GB
      Serial ATA Device: ST31000340AS, 931.51 GB
      Serial ATA Device: ST31500341AS, 1.36 TB
      Parallel ATA Device: PIONEER DVD-RW  DVR-112D
      USB Device: Logitech Camera, 0x046d  (Logitech Inc.), 0x09a6, 0xfd400000 / 4
      USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfd200000 / 3
      USB Device: PTK-640, 0x056a  (WACOM Co., Ltd.), 0x00b9, 0xfd240000 / 6
      USB Device: Composite Device, 0x0971  (GretagMacbeth AG), 0x2005, 0xfd210000 / 5
      USB Device: Desktop, 0x0bc2  (Seagate LLC), 0x3300, 0xfd100000 / 2
      USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8206, 0x5d200000 / 2
      USB Device: Hub, 0x0451  (Texas Instruments), 0x2046, 0x3d100000 / 2
      USB Device: Hub, 0x05ac  (Apple Inc.), 0x1006, 0x3d130000 / 3
      USB Device: Microsoft Wireless Optical Mouse® 1.00, 0x045e  (Microsoft Corporation), 0x00e1, 0x3d133000 / 5
      USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0x3d132000 / 4
      FireWire Device: built-in_hub, Up to 800 Mb/sec
      FireWire Device: unknown_device, Unknown
      FireWire Device: HDD USB 2.0/1394A, Iomega, Up to 400 Mb/sec

        • 1. Re: Extention Manager CS5 not showing up - help
          Carl Sun Adobe Employee

          Please delete /Users/<UserName>/Library/Preferences/Adobe/Extension Manager CS5/exman_uiPreferences.xml then retry.

          • 2. Re: Extention Manager CS5 not showing up - help
            billhdz Community Member

            Hi Carl,

            Thanks for the reply.

            I followed your instructions, but it still doesn't work.  Very strange.

             

            Should I put the exman_uiPreferences.xml file back in that folder?

             

            What else can I try?   Thanks for your time.

             

            Bill

            • 3. Re: Extention Manager CS5 not showing up - help
              billhdz Community Member

              Does anyone else have any oher suggestions?

               

              Thanks

              • 4. Re: Extention Manager CS5 not showing up - help
                Carl Sun Adobe Employee

                You don't have to put exman_uiPreferences.xml file back, it will be re-created automatically.
                Do you login as administrator? Does your account have write privilege to “/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5”?
                You can create a file named “ExManLog.YES” (please uncheck "Hide extension" option in info window to make sure this file name really ends with .YES.) in "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS", then startup Extension Manager. you will get log files in “/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5”. Wait a while then upload these log files as attachment so we can troubleshoot. Don't paste their content directly, it's too long.

                • 5. Re: Extention Manager CS5 not showing up - help
                  billhdz Community Member

                  Hi Carl,

                   

                  How do I upload the file as an attachment here?

                   

                   

                  The file wasn't that long ( ExtensionManager.log ).

                   

                   

                  [DEBUG] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/m ain.mm,891) -SoString can be printed directly
                  [DEBUG] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/m ain.mm,893) -The Launch Options for exman-2.0 is:
                  [DEBUG] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/m ain.mm,895) -
                  [DEBUG] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/m ain.mm,915) -OWL initialize succeed
                  [DEBUG] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/m ain.mm,919) -the programe argc is 2
                  [DEBUG] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/m ain.mm,931) --psn_0_2167313
                  [ INFO] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/. ./Control/StartupCmdLineParser.cpp,70) -StartCmdLineParser::m_CmdLine is:
                  [ INFO] Sun Aug 14 12:12:15 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/. ./Control/StartupCmdLineParser.cpp,71) --psn_0_2167313
                  -CurrDir="/"
                  [DEBUG] Sun Aug 14 12:12:16 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/m ain.mm,1036) -/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/ExMan.swf
                  [DEBUG] Sun Aug 14 12:12:35 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/. ./Control/OWLFrontController.cpp,399) --------------------Request (C++ side To AIR part ) Start--------------------------
                  [DEBUG] Sun Aug 14 12:12:35 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/. ./Control/OWLFrontController.cpp,402) -Method Name: airPostExit
                  [DEBUG] Sun Aug 14 12:12:35 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/. ./Control/OWLFrontController.cpp,419) --1
                  [DEBUG] Sun Aug 14 12:12:35 2011 (/Volumes/Builds/ExtensionManager_5.0.1_Mac/20110110.5_0_1.334/Trelo/Source/Manager/Mac/. ./Control/OWLFrontController.cpp,445) --------------------Request (C++ side To AIR part ) End---------------------------

                  • 6. Re: Extention Manager CS5 not showing up - help
                    Carl Sun Adobe Employee

                    When you create or reply a thread, there is a "Attach Files" area under the input area. A text box and a "browse" button can be found within it. You can click the "browse" button to select the files you want to upload.

                     

                    According to the log, something wrong occurred when loading "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/ExMan.swf" into main window. There is no further information can be used to determine why loading swf file failed. You can check whether this file has corrupted.

                    • 7. Re: Extention Manager CS5 not showing up - help
                      billhdz Community Member

                      When I run the file "ExMan.swf", with the flash player, it looks like this:

                      capture.jpg

                      It doesn't do anything.  Could it be corrupted?   If yes, how do I get a good copy of this file?

                      Thanks for your time!

                      • 8. Re: Extention Manager CS5 not showing up - help
                        Carl Sun Adobe Employee

                        ExMan.swf is different from ordinary swf file. If you open it with flash player, indeed it doesn't show anything, just as your screenshot. So it doesn't mean this file is corrupted. Maybe the other libraries caused ExMan.swf can not be loaded.

                        • 9. Re: Extention Manager CS5 not showing up - help
                          Carl Sun Adobe Employee

                          From your crash report, it seems that you have installed some Safari plug-ins, such as Ecamm plug-in. I suspect it conflicts with Adobe SWFL library. Could you please remove them then try to restart Extension Manager?

                          • 10. Re: Extention Manager CS5 not showing up - help
                            billhdz Community Member

                            Hi Carl,

                             

                            I removed that Ecamm plug-in and I even dissabled all  Safari plug-ins to test.  No luck!

                            This is very strange.

                             

                            This is so frustrating.  I can't get anything done. 

                            • 11. Re: Extention Manager CS5 not showing up - help
                              XTRUDE64@gmail.com

                              Any luck yet? I cannot open my CS5 EM either. Getting very frustrated.

                               

                              Log below:

                               

                              [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,941) -OWL environment initializd OK

                              [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,944) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5

                              [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,986) -Create SWF window OK

                              [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,1005) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS5\ExMan.swf

                              [DEBUG] Wed Aug 17 11:15:44 2011 (d:\extensionmanager_5.0_win\20100305.m.298\trelo\source\manager\win\owlmain.cpp,1018) -Load Flash OK

                               

                              - AJ

                              • 12. Re: Extention Manager CS5 not showing up - help
                                billhdz Community Member

                                I hear you and feel your pain.

                                 

                                This experience has left me with the desire to stop using fireworks CS5 all together and start using an alternative.

                                If I can't get this resolved soon, that is exactly what I will do.

                                • 13. Re: Extention Manager CS5 not showing up - help
                                  Carl Sun Adobe Employee

                                  I have sent a message to you. Please click "Your Stuff" at the upper part of this page, then click "Private Messages" to get it.

                                  • 14. Re: Extention Manager CS5 not showing up - help
                                    billhdz Community Member

                                    Hi Carl,

                                     

                                    EM still doesn't start.  Anything else I can try?

                                     

                                    Thanks for your help!

                                    • 15. Re: Extention Manager CS5 not showing up - help
                                      Carl Sun Adobe Employee

                                      Have you read my second private message?

                                      • 16. Re: Extention Manager CS5 not showing up - help
                                        timoru

                                        Hi Carl,

                                         

                                        i have the same problem to lauch to extension manager, here is my "ExtensionManager.log"

                                         

                                         

                                        [DEBUG] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/main.mm ,923) -SoString can be printed directly

                                        [DEBUG] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/main.mm ,925) -The Launch Options for exman-5.5 is:

                                        [DEBUG] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/main.mm ,927) -

                                        [DEBUG] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/main.mm ,947) -OWL initialize succeed

                                        [DEBUG] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/main.mm ,951) -the programe argc is 2

                                        [DEBUG] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/main.mm ,963) --psn_0_356439

                                        [ INFO] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/../Cont rol/StartupCmdLineParser.cpp,70) -StartCmdLineParser::m_CmdLine is:

                                        [ INFO] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/../Cont rol/StartupCmdLineParser.cpp,71) --psn_0_356439

                                        -CurrDir="/"

                                        [DEBUG] Wed Aug 24 14:33:29 2011 (/Volumes/Builds/ExtensionManager_5.5_Mac/20110228.m.163/Trelo/Source/Manager/Mac/main.mm ,1068) -/Applications/Adobe Extension Manager CS5.5/Adobe Extension Manager CS5.5.app/Contents/MacOS/ExMan.swf

                                        • 17. Re: Extention Manager CS5 not showing up - help
                                          Carl Sun Adobe Employee

                                          According to the log, EM failed to load SWF file. But I don't know why it failed because no further information output. Perhaps flash runtime environment doesn't match the requirement of EM, or some other softwares interfere with the loading of SWF file. You can open the console before launching EM, maybe the console messages can provide some useful information.

                                          • 18. Re: Extention Manager CS5 not showing up - help
                                            billhdz Community Member

                                            Hi timoru,

                                            I hope we find a solution for this.  There has to be more people going thru this.

                                            • 19. Re: Extention Manager CS5 not showing up - help
                                              m2tno Community Member

                                              I am having the same problem. I use Fireworks exclusively for my day to day web development. This is how I make my living and not having it working is killing me.

                                               

                                              I found this workaround:

                                               

                                              Open the terminal application and then type:

                                               

                                              sudo "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS/Adobe Extension Manager CS5"

                                               

                                              This gets EM to open and run.

                                               

                                              You can also use it to get your fireworks up and running again. (see below)

                                               

                                              sudo "/Applications/Adobe Fireworks CS5/Adobe Fireworks CS5.app/Contents/MacOS/Adobe Fireworks CS5"

                                               

                                               

                                              This is the only way I can get this working and is very frustrating to have to go about day to with this. I've checked all my permissions on any file folder that I could but nothing has worked. Tried uninstalling both EM and FW and re-installing.... still nothing. I also used Time machine to restore to a previous state. No-good.

                                               

                                              Help!!!

                                               

                                               

                                              • 20. Re: Extention Manager CS5 not showing up - help
                                                billhdz Community Member

                                                For everyone struggling with this, here is the solution that worked for me!

                                                 

                                                Delete the entire macromedia folder in the ~/Library/Preferences/ folder on you Mac.

                                                 

                                                 

                                                I hope this helps!

                                                 

                                                 

                                                • 22. Re: Extention Manager CS5 not showing up - help
                                                  York Gibson Community Member

                                                  blllhdz you were spot on "Delete the entire macromedia folder in the ~/Library/Preferences/ folder on you Mac." - you are a hero. I just renamed my macromedia prefs folder - running EM worked and reinstated a new macromedia prefs folder. Excellent.

                                                  • 23. Re: Extention Manager CS5 not showing up - help
                                                    hackintoshUser Community Member

                                                    Thanks billhdz I tried your suggestion, but it still crashed on mine, it seems like there is no one solution to fit all scenarios, my fix is the only way I can get mine working, but the draw back to my fix is that I no longer have access to any extensions for dreamweaver, so I would have prefered if your fix had worked for me, oh well, hopefully someone from Adobe is working on a permanant fix for everyone.

                                                    • 24. Re: Extention Manager CS5 not showing up - help
                                                      m2tno Community Member

                                                      This is what was causing my problem:

                                                       

                                                      In the user/preferences/Macromedia/#Security/FlashPlayerTrust folder a flashfirebug.cfg file is created by the flashfirebug extension when the Firefox browser is opened.

                                                       

                                                      This file causes Adobe Fireworks and Adobe's Extension Manager to lock up when launched.

                                                       

                                                      Deleting this file fixes both the extension manager and fireworks launch problem.

                                                       

                                                      Removing the extension from Firefox and deleting the cfg file solved the problem for good.

                                                       

                                                      RELATED INFO: http://forums.adobe.com/message/3929927#3929927

                                                      • 25. Re: Extention Manager CS5 not showing up - help
                                                        Carl Sun Adobe Employee

                                                        Thanks Mike for this information. It's very valuable for us. We always want to know which software conflicts with Extension Manager. This could be a starting point to solve this issue.