11 Replies Latest reply: Sep 27, 2011 11:57 AM by Yellow Christian RSS

    Cannot Install Item. Please restart your app…

    Yellow Christian Community Member

      A folio which downloaded perfectly last week is now failing to download. The folio has been shared to a number of people whom are now getting the same message "Please restart the app and download your purchase again". It gets exactly 4.6mb in before notification.  Are there any known problems at the moment?

        • 1. Re: Cannot Install Item. Please restart your app…
          Lukasz Kawecki

          Content Viewer, right? , Not developmnet build or production?Free/retail ? Maybe someone changed folio status in Folio Producer panel?

          I would start with reinstalling Content Viewer.

          • 2. Re: Cannot Install Item. Please restart your app…
            LaFaucon Community Member

            I've been having the same issue since Friday morning.

             

            I had a working 3-article folio; post-update (a very simple text change) it gives same error message, stopping at 1MB every time. I've deleted and rebuilt the entire thing several times: I deleted the workspace itself, then started with each article alone, to see if there was something in a single article it was gagging on. Finally I just threw everything back together. I've also reinstalled the Content Viewer app. Nothing has fixed it.

             

            While that led me to suspect it's related to the announcement about the Apple receipt issue on the front page of the forum, I'm not having the problem with downloading issues of the New Yorker (subscriber) nor with purchasing single issues of National Geographic.

             

            Blergh.

            • 3. Re: Cannot Install Item. Please restart your app…
              Bob Bringhurst - Adobe Adobe Employee

              Try using the Folio Producer Organizer to update the published folio again. Does the error still occur?

              • 4. Re: Cannot Install Item. Please restart your app…
                LaFaucon Community Member

                Nope, it's still erroring out at 1MB (of 28). I've also been through all the suggestions here http://kb2.adobe.com/cps/916/cpsid_91670.html; however, I can't "babysit" the download, since it's not enough to light up the view button, and I can't try #2, as I'm a single-folio freelancer.

                • 5. Re: Cannot Install Item. Please restart your app…
                  Yellow Christian Community Member

                  Hi Bob, I've updated the sidecar, un-shared the folio, made it public and back again. But still get the same message.

                  Will have to upload everything again to a new folio and see if it's a doc error, but it was fine a couple of days ago and to my knowledge nothing has been updated on it.

                  • 6. Re: Cannot Install Item. Please restart your app…
                    Yellow Christian Community Member

                    I'm not sure if this has had an effect but the folio in question has been sitting up in the cloud for a couple of weeks now with bits added here and there. Folios created today worked just fine.

                    • 7. Re: Cannot Install Item. Please restart your app…
                      Yellow Christian Community Member

                      Just re uploaded the files into a brand new folio, deleted content viewer and re installed. Updated side car with a new file and imported a fresh HTMLResource folder. But getting the same message, stopping the download at 4.6mb.

                      Any advice now?

                      • 8. Re: Cannot Install Item. Please restart your app…
                        D_Wilton Community Member

                        Hi all,

                        I think I'm experiencing a similar problem. For me, it looks like the issue is the HTMLResources.zip file. Here's my story;

                        I create a new folio and then import an article (the HTML file), which uploads and displays in the iPad Viewer fine (sans images, css styling and script objects). I close the iPad viewer, and upload the HTMLResources.zip in the Folio Producer. Start the iPad viewer again, which tells me that there is an update available for that folio. Hit download and boom, cannot install item, etc.

                         

                        I'm willing to accept that there is some error on my part, particularly in the folder structure Ive used, but Ive read and reread the guide and think Ive got it right. To wit;

                         

                        - Main folder

                          - Chapter folder (contains HTML chapter file; this is the folder that I point at to import the article for the folio)

                          - "HTMLResources" folder (contains images, css; no subfolders)

                         

                        The .zip file is comprised of the image and css files and not the "HTMLResources" folder itself.

                         

                        Christian,

                        Does this sound similar to your situation?

                         

                        dw

                        • 9. Re: Cannot Install Item. Please restart your app…
                          D_Wilton Community Member

                          Update:

                          Publishing the whole thing via the Distribution Service (as suggested in another thread) seems to clear up the issue of the HTMLResources.zip. Going that route, the folio is viewable on the iPad with images and css styling.

                           

                          But still cant seem to get the JavaScript in the article HTML page to work. Matter of fact, it seems to choke on the article upload to folio until I comment out the line "<script type="text/javascript" src="http://code.jquery.com/jquery-latest.js"></script>"

                           

                          Im no scripting genius, so the error could be there, but does the Folio Producer validate/look at page code or scripting? Are we not permitted to link out to .js?

                          dw

                           

                          p.s. this is what my <head> looks like;

                           

                          <!DOCTYPE HTML>

                          <html>

                          <head>

                          <title>Chapter 1</title>

                          <meta charset="utf-8">

                          <meta name="adobe-presentation" content="pagination=yes"/>

                          <link href="../HTMLResources/test_page.css" rel="stylesheet" type="text/css">

                           

                          <script type="text/javascript" src="http://code.jquery.com/jquery-latest.js"></script>

                          <script type="text/javascript">

                          $(document).ready(function(){   

                          //Set default open/close settings

                          $('.acc_container').hide(); //Hide/close all containers

                          /*$('.acc_trigger:first').addClass('active').next().show();*/ //Add "active" class to first trigger, then show/open the immediate next container

                           

                          //On Click

                          $('.acc_trigger').click(function(){

                              $(this).toggleClass('active').next().slideUp("slow");

                              if( $(this).next().is(':hidden') ) { //If immediate next container is closed...

                                  $('.acc_trigger').removeClass('active').next().slideUp(); //Remove all .acc_trigger classes and slide up the immediate next container

                                  $(this).toggleClass('active').next().slideDown(); //Add .acc_trigger class to clicked trigger and slide down the immediate next container

                                 

                              }

                              return false; //Prevent the browser jump to the link anchor

                          });

                          });

                          </script>

                          </head>

                          • 10. Re: Cannot Install Item. Please restart your app…
                            D_Wilton Community Member

                            Update:

                            Using the Distro Service option has definitely cleared things up. If I dont use the Distro Service, the folio will not download to the iPad Viewer - i get the "cannot install..." error.

                             

                            On the secondary problem from my post above (the .js) - I downloaded the .js file from the jQuery site, saved it to my HTMLResources file, pointed to it in my HTML article source and then followed the usual zipping procedures, rebuilt the folio, uploaded using Distro and pow - worked like a charm.

                             

                            But again I must ask - can we not link to the .js file (as in - <script type="text/javascript" src="http://code.jquery.com/jquery-latest.js"></script> )?

                             

                            Hope this helped.

                            dw

                            • 11. Re: Cannot Install Item. Please restart your app…
                              Yellow Christian Community Member

                              DW we have experienced the same problem. Had a suspition it was the HTMLResource file after painstakingly uploading and downloading a large folio article by article all afternoon. I had it all downloaded an working and just be fore I left for the day I uploaded the HTMLResources file as I had forgotten earlier. Just tried to update the folio and same old message.  So distro service is the way forward.  Thanks, hope you get your code cleaned up!  ALl the best