19 Replies Latest reply: Jan 26, 2015 2:12 PM by DevineSpirit RSS

    New InDesign Error when Exporting to PDF

    SwinertonMarketing Community Member

      since upgrading to CS 5.5 my entire company has encountered numerous issues and errors with InDesign. This however, is a new one and I was wondering if anyone knew the root cause of such an error and a potential fix.

       

      here's the error message my marketer is getting when trying to export a document to a pdf:

       

      %%[ ProductName: Distiller ]%%

      %%[ Error: ioerror; OffendingCommand: readstring ]%%

       

      Stack:

       

      (› PoÈsKÖn[1]µÐY5Âê2¢ ÷Fmø-êíöYJ

      øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

      %%[ Warning: PostScript error. No PDF file produced. ] %%

       

      The steps she takes if file - export - adobe print PDF and then selects smallest file size. The file is packaged

       

      Any comments/thoughts/help is greatly appreciated.

        • 1. Re: New InDesign Error when Exporting to PDF
          Peter Spier CommunityMVP

          This does not sound like an error from EXPORTING to PDF since there is absolutely no involvement of Distiller in the export process.

           

          What's the OS? Is your user perhaps trying to PRINT to Adobe PDF?

          • 2. Re: New InDesign Error when Exporting to PDF
            SwinertonMarketing Community Member

            OS is Windows 7. She said she was trying to export to PDF and got the error and also got the same error when going to Print PDF

            • 3. Re: New InDesign Error when Exporting to PDF
              Peter Spier CommunityMVP

              Most users encounter no errors at all with Windows 7 and CS5.5, and I've never heard of anything like this at all with an export. Do you have any third-party plugins installed?

               

              Also, try repalcing the prefernces and see if you can export successfully. See Replace Your Preferences

              • 4. Re: New InDesign Error when Exporting to PDF
                SwinertonMarketing Community Member

                Hi Peter, can you be more specific as to what you mean by third-party plugins? I don't think there are any installed but can't say for certain. Can you give an example?

                • 5. Re: New InDesign Error when Exporting to PDF
                  Peter Spier CommunityMVP

                  There are literally dozens of companies that sell add-on plugins to do things that ID can't do out of the box. Newspapers, for example, will often have plugins to help with automating content placement. It won't be definitive, because not all vendors install through the Extensions Manager, but if you go to Help > Extensions Manager... you'll get a list of plugins that are installed, along with the author name. Anything that doesn't say Adobe Systems is suspect. You can disable those and test.

                   

                  There was a bug in the 7.5.0 release (fixed in 7.5.1) that allowed incomaptible version 7.0 plugins to load, so tyhat's one potential source of the problem. Many large organizations also have centralized font management, and font managers, some versions of Suitcase in particular, frequently show up here in the forum associated with problems like crashing. Updating the font manager is usually indicated when switching to 7.5.

                   

                  And of course some fonts are just plain wonky and can cause trouble (these tend to be free or cheap fonts from unknown vendors, but there's no absolutes here either). ID is very sensitive to font problems, and seems to get more so with each version.

                  • 6. Re: New InDesign Error when Exporting to PDF
                    SwinertonMarketing Community Member

                    Are there steps on how to properly install fonts for InDesign?

                    • 7. Re: New InDesign Error when Exporting to PDF
                      Peter Spier CommunityMVP

                      No special steps (unless you count copying the font into one of the private fonts folders rather than installing as a system font so all programs can use it). ID sees fonts in the system fonts folder (installed using whatever the current install protocol is, which for Windows 7 seems to be right-click and choose install font, or installed by your font manager), or fonts that you copy into ..\Common Files\Adobe\Fonts or ..\Indesign[version #]\fonts.

                      • 8. Re: New InDesign Error when Exporting to PDF
                        palapaquete Community Member

                        I get the same error. I have an InDesign document, If I try to export to PDF, or Print to a PDF, InDesign crashes. I have Win7 64, InDesign Ver 7.0.4. No 3rd party plug ins, It is an Out of the Box Indesign Installation. (creative Suite).

                        If I try to export to a Post script instead to PFD, It also crashes, but I get this message in a log file:

                         

                        %%[ Error: ioerror; OffendingCommand: readstring ]%%

                         

                        Stack:

                         

                        (q ÃÊR

                        Ö344557778899887776644445     55544222111       12222333      4455555    66677   7777777     7)

                        -file-

                        -mark-

                        -save-

                         

                         

                        %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

                        %%[ Warning: PostScript error. No PDF file produced. ] %%

                        • 9. Re: New InDesign Error when Exporting to PDF
                          Peter Spier CommunityMVP

                          I'm going to speculate that some oject on a page may be responsible, and further that it might be a placed .eps file, but I really don't pretend to understand postscript errors.  I'm basing this speculation on the failure to both export and to print to .ps, which suggests a problem with a page item rather than with code ID is producing.

                          • 10. Re: New InDesign Error when Exporting to PDF
                            Steve Werner CommunityMVP

                            It will be a guessing game until you post a file that someone else can test. Use a service like Dropbox and send us a link to the file that causes a problem.

                            • 11. Re: New InDesign Error when Exporting to PDF
                              vpkyeoh Community Member

                              We ran into this error as well. It turned out to be a copied image from MS Word. After the user removed it, error was gone. Hope this helps some of you.

                              • 12. Re: New InDesign Error when Exporting to PDF
                                Nerakay Community Member

                                I agree with you. This is a very aggrevating error as it does not indicate an error. To find the error, I narrowed the search down by making a backup file. Then I Selected and deleted a page at a time and attempted to print. I continued this process until I found the offending page that when deleted, allowed me to print. That narrowed my search down to just one page to find the offensive copied in text or graphic.

                                • 13. Re: New InDesign Error when Exporting to PDF
                                  sargeantKK Community Member

                                  I've had the exact same error. InDesignCS5 both on Windows 7 and XP.

                                  This was the error shown (it opens up in notepad after ID fails to output the .PDF)

                                  %%[ ProductName: Distiller ]%%

                                  %%[Page: 1]%%

                                  %%[Page: 2]%%

                                  [CUT...]

                                  %%[Page: 35]%%

                                  %%[Page: 36]%%

                                  %%[Page: 37]%%

                                  %%[ Error: ioerror; OffendingCommand: readstring ]%%

                                   

                                  Stack:

                                   

                                  (› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ

                                  øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

                                  %%[ Warning: PostScript error. No PDF file produced. ] %%

                                   

                                  To get it to complete the .PDF output I had to remove two images which were on Page 38

                                  • 14. Re: New InDesign Error when Exporting to PDF
                                    debbbehan Community Member

                                    this exact error came up on my computer. i have recently upgraded to CS5 using Windows 7. i was trying to create a booklet using Adobe PDF. same error message came up on page 7 of the book. removed all photos on that page, still the error stopped the PDF booklet process. coworker had an idea to print using ScanSoft PDF Create instead of Adobe PDF: blamo, PDF created perfectly, no error. i don't know what made this error happen, but i'm glad i found a work around. wanted to share with the rest. good luck.

                                    • 15. Re: New InDesign Error when Exporting to PDF
                                      JacquelynLC Community Member

                                      I know this post is old, but finding this thread helped me out. Top hit on google, so maybe if someone has this issue they will get help, too. I got a similar error as here. Saw someone mention an image copied from Microsoft Word... well, turns out I had some graphs copied over from Microsoft Excel. After removing the pages with these graphs on them, the error went away. So, anyone, if you're having this error while trying to print a booklet to Adobe PDF, make sure you have not simply copied and pasted images or other files besides text into your InDesign document. Now I just have to take these graphs into Photoshop, make them actual images, and put them back into my page and it'll work fine!

                                      • 16. Re: New InDesign Error when Exporting to PDF
                                        Peter Spier CommunityMVP

                                        Try pasting them into Illustrator and save as .ai or PDF, instead, if you have the application.

                                        • 17. Re: New InDesign Error when Exporting to PDF
                                          MantyGary Community Member

                                          Had the same problem when revising a technical document created by someone else. I finally solved the problem by trying to print each page individually to .pdf. When an individual page would not print, I slid text and graphics frames off the page to the paste board one or two at a time until the page would print. This helped me to isolate the individual component causing the error. In my case, the error was caused by two arrows pasted into a graphics frame with no link. I deleted the arrows and recreated in ID with the line tool. End of problem.

                                          • 18. Re: New InDesign Error when Exporting to PDF
                                            WV_Catherder Community Member

                                            If anybody is still tracking this thread -

                                             

                                            I've got a weird variation on the same problem. I've got a 400+ page document, which was printing fine until yesterday. Now I'm getting the error.

                                             

                                            %%[ ProductName: Distiller ]%%

                                            %%[ Error: ioerror; OffendingCommand: readstring ]%%

                                             

                                            Stack:

                                            (› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ

                                            øR½=Ö¤%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

                                            %%[ Warning: PostScript error. No PDF file produced. ] %%

                                             

                                            I ran into this once before, found this thread, figured out that there was a problem with the master pages, as no subset of pages would print. So I deleted and created new master pages again this time. Now, if I just have one master page, it's fine, but as soon as I add the facing master page, the odd-numbered pages won't print. If I run just the even pages, it's fine. If I run the whole thing with a single master, it's fine. But I need different masters for the odd and even pages. ANY CLUE where the error might be, or how to work around it? I'm starting with blank pages for the masters, and the problem happens before I add any elements to the odd-numbered master.

                                             

                                            Windows 7, CS 5.1, but since it has worked fine in the past, I don't think it's a system problem. I inadvertently hit a key yesterday that asked me about doing something with my pasteboard (I hit cancel, don't remember what it was), but if I do a Select All, I don't see anything lurking outside the print area to cause problems.

                                            • 19. Re: New InDesign Error when Exporting to PDF
                                              DevineSpirit Community Member

                                              I set my adobe PDF presets to High Quality Print and then export. It fix my same problem I hope this might help =]