Flash Player installer doesn't think I'm an admin

[Guest]

I've got 2 system running Windows 7, one running Pro and the other Home. On both I have the only account and thus an admin level account.

Up until today and this latest update for the player update to 10.3.183.10 the update installer always worked fine.

Today when I restarted my Win7Pro system it says "You must have administrative privileges to install Adobe Flash Player. Please log on with administrative privileges and try again."

The only way I could make it work was to create a short cut on the desktop and add the '-update plugin' to the end of the Target line, then right-click it and select 'run as admin'

I restarted my Win7Home system and it installed and updated just fine.

Ideas anyone?

[chris.campbell]

Could you post back with your installer log?  It might give us additional details on what's going on.

Where do I find the Flash Player installation log on Windows?

Thanks,

Chris

[Guest]

Here is everything from the 9/29 part of the log

=O====== M/10.3.183.7 2011-09-29+20-40-19.113 ========

0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_Plugin.exe"

0001 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0002 00001039

=X====== M/10.3.183.7 2011-09-29+20-40-23.625 ========

=O====== M/10.3.183.7 2011-09-29+20-41-03.863 ========

0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10w_Plugin.exe" -update plugin

0001 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0002 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0003 00000011 1

=X====== M/10.3.183.7 2011-09-29+20-41-11.968 ========

=O====== M/10.3.183.10 2011-09-29+20-41-11.971 ========

0000 00000010 "C:\Users\XXX\AppData\Local\Temp\6F3.dir\InstallFlashPlayer.exe" -iv 0

0001 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0002 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0003 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Last CommandLine 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00001036 Software\Opera Software/Plugin Path 2

0008 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

0009 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10x_Plugin.exe

0010 00000017 C:\Windows\SysWOW64\Macromed\Flash

0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0012 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0013 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

=X====== M/10.3.183.10 2011-09-29+20-41-23.273 ========

=O====== M/10.3.183.10 2011-09-29+20-47-00.606 ========

0000 00000010 "C:\Users\XXX\AppData\Local\Temp\install_flash_player.exe" -dlm -install

0001 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0002 00001041

=X====== M/10.3.183.10 2011-09-29+20-47-00.659 ========

=O====== M/10.3.183.10 2011-09-29+20-47-08.881 ========

0000 00000010 "C:\Users\XXX\AppData\Local\Temp\install_flash_player.exe" -dlm -install

0001 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0002 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

0003 00001036 Software\Opera Software/Last CommandLine 2

0004 00001036 Software\Opera Software/Last CommandLine 2

0005 00001036 Software\Opera Software/Plugin Path 2

0006 00001036 Software\Opera Software/Plugin Path 2

0007 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

0008 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10x_Plugin.exe

0009 00000017 C:\Windows\SysWOW64\Macromed\Flash

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0012 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

=X====== M/10.3.183.10 2011-09-29+20-47-09.184 ========

Off topic question:

How in the heck is Wolf68k already taken?

Unless I have a second account that I forgot about and/or made on accident.

Message was edited by: MetalWolf68k

[pwillener]

MetalWolf68k wrote:

Off topic question:

How in the heck is Wolf68k already taken?

Unless I have a second account that I forgot about and/or made on accident.

There is no account with that name; see http://forums.adobe.com/people/Wolf68k

[Guest]

OK well for some reason the forums wouldn't let me use it.

Anyway, back on topic....

What's the story on the log? Is there something in that can answer the problem?

[Zodman]

I had the same issue on my Windows 7 machine.

Looking at the last entry in the log reveals where it's trying to install from (in your post it's at C:\Users\XXX\AppData\Local\Temp\install_flash_player.exe).

If you open that folder and run it manually as an administrator it should work.

[Guest]

Yes but that's the last line of the log, that is after I had created a shortcut on my desktop which was set to run as admin.

Plus which that is a temperary file which will be deleted later.

Both things will not fix the problem of when Flash goes to auto-update.

Here is the log of what happens when I force it run normally; in this case running this "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10x_Plugin.exe -update plugin" from the Run line.

=O====== M/10.3.183.10 2011-10-17+17-55-38.877 ========

0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10x_Plugin.exe" -update plugin

0001 00001036 SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System/EnableLUA 2

0002 00001022

=X====== M/10.3.183.10 2011-10-17+17-55-41.333 ========