Flash Update 10.3.183.10

[DeeBee132]

Hi - I am having great difficulty getting the new update to install.

Running XP with IE8.

After being prompted to install the update I then went onto Facebook and was promted to install the update to flash.

I thought it had already installed, but it was on a back window waiting for me to click.

I ran all the boxes as I should and then it downloaded and said it was installing, then stopped and said that it was unable to register.

Tried uninstalling all the old versions and rebooting, disabling firewalls, anti virus etc but still goes back to the same point as unable to register.

Any ideas?

Thanks

[DeeBee132]

I tooka screenshot if it helps:

[chris.campbell]

Could you post back with your installer log?

Where do I find the Flash Player installation log on Windows?

You might also want to do a clean install to see if that helps:

1. Download the stand alone uninstaller

2. Close all your browser windows

3. Run the uninstaller

4. Restart your computer

5. Delete the following folder, depending on your operating system type:

• Windows 32bit - c:\Windows\system32\macromed
• Windows 64bit - c:\windows\syswow64\macromed

6. Download and install Flash Player located here:

• Flash Player for Internet Explorer
• Flash Player for other browsers

Thanks,

Chris

[DeeBee132]

Thank you Chris.

I have done another clean install following all your steps (same problems)and have copied the Installer log for you:

=O====== M/10.3.183.10 2011-09-30+22-48-07.796 ========

0000 00000010 "C:\Documents and Settings\Dee\Local Settings\Temporary Internet Files\Content.IE5\2DKQTWBM\install_flash_player_10_active_x[1].exe"

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10x.ocx

0007 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_ActiveX.exe

0008 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_ActiveX.dll

0009 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0010 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0011 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10x.ocx 80070005

0012 00000018

0013 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10x.ocx 80070005

=X====== M/10.3.183.10 2011-09-30+22-48-33.203 ========

Hope that is some help.

[pwillener · Accepted solution]

Are you running the installer as an Administrator user?

If not, please login as Administrator and run it, or right-click on the installer and select Run as Administrator.

If yes, please follow the instructions in this tech note http://kb2.adobe.com/cps/494/cpsid_49419.html

[DeeBee132]

Yes I am running it as an administrator.

I didnt proceed with those instructions as it said that it is not required for Flash Player 10 and above, but I will do that now and post my results.

Thanks

[DeeBee132]

Thank you very much - that all seems to have worked, only problem is that it installed the google toolbar and I wasnt given the option to remove it.

It doesnt seem to be in the control panel either!

[pwillener]

DeeBee132 wrote:

only problem is that it installed the google toolbar and I wasnt given the option to remove it.

That shouldn't happen if you used the download links that Chris posted earlier.