28 Replies Latest reply: Apr 4, 2013 9:36 PM by GoGiants2013 RSS

    Acrobat Professional 8.1.6 patch problem

    BagpussLondon

      I started with a fresh install of Mac OS X 10.5.8. Installed Acrobat Professional 8 from disk, then went through all 7 or so incremental updates (why no rollup install????). All went fine until the last patch, at which point I get the "Update failed" message - because the original application has been modified since it was originally installed.

       

      I only installe the app about half an hour ago!! And the only changes that could have been made are by Adobe patches!

       

      As for the suggestions at http://kb2.adobe.com/cps/407/kb407621.html, well the first one doesn't work, and the second is just idiotic. It's a brand new installation of everything!

       

      What to do?

       

      Thanks!

        • 1. Re: Acrobat Professional 8.1.6 patch problem
          Phillip M Jones Community Member

          BagpussLondon wrote:

           

          I started with a fresh install of Mac OS X 10.5.8. Installed Acrobat Professional 8 from disk, then went through all 7 or so incremental updates (why no rollup install????). All went fine until the last patch, at which point I get the "Update failed" message - because the original application has been modified since it was originally installed.

           

          I only installe the app about half an hour ago!! And the only changes that could have been made are by Adobe patches!

           

          As for the suggestions at http://kb2.adobe.com/cps/407/kb407621.html, well the first one doesn't work, and the second is just idiotic. It's a brand new installation of everything!

           

          What to do?

           

          Thanks!

          Try the Following first: go to adobe.com and when page opens choose updates. Look for update for 8.0. Find the one for 8.1.6. Download and try to install.

           

          Try the following Second: to google search on your web browser. Type in AppleJack and search. Download and install the version for OSX.5.

          Next restart in Single User Mode Command-S (Apple Key-S).

          After a Black screen appears and a bunch of text appears then stops, you will see a Blinking box style cursor. Type at that point applejack.

          Read the instructions and, run test in order, 3 & 4 you will have to run twice once for system, once for each User name, type it in form they show.

          Once all test have been run, quit as per instructions and Reboot. When Computer restarts it will take a long time to get started as it will have to rebuild scratch files and Cache files.

          Do not be alarmed if you see a blue screen for up to a minute, and a Grey start up screen with winder symbol for another minute. (Might not be this long, but could be).

           

          If test 1. detects errors that it didn't fix on first pass , repeat until they are fixed. If they cannot be fixed you might have to reinstall system. usually they end up fixed on first pass.

           

          Finally: once restarted from AppleJack try running installer you downloaded. you may or may not get the typical screen where you see a progress bar.

          Open acrobat and do about Acrobat. look in lower left corner for version.

           

          One thing that will prevent things going bump when installing a patch through acrobat; switch back to acrobat after the download begins and quit Acrobat. Why Adobe doesn't do this I will never know. All other applications I have run into quit the application befor actually installing anything.

           

          Oh, and I agree its dumb to not roll previous updates into the new update, But Adobe has always done this way, and claim it keeps the size down.

          • 2. Re: Acrobat Professional 8.1.6 patch problem
            BagpussLondon Community Member

            Thanks for your reply Phillip.

            I had not used the built in updater at all; all the updates I had downloaded from adobe.com, mounted them and installed. All went well till 8.1.6!

             

            I'll look at Applejack, though tbh I'm kind of thinking "why should I have to do that at all!?!??". This is a new install of OS X, largely done to "start from scratch", so as to know I had a clean opsys that I'd not mucked about with. It feels all wrong to have to do this kind of hardcore recovery on day two of a new install...

            I thought I was doing everything right!

            • 3. Re: Acrobat Professional 8.1.6 patch problem
              Phillip M Jones Community Member

              The advantage to using AppleJack is that it helps keep your Mac tuned up. even on new Macs Files can have minor problems. Sometimes the minor problems can cause strange problems.

              • 4. Re: Acrobat Professional 8.1.6 patch problem
                BagpussLondon Community Member

                Hello,

                it's been ages, I know.

                I'd been put off a bit by the prospect of having to take such extreme action to update. But now I have... and no joy.

                I'm using Snow Leopard, and I'm not sure that Applejack supports it yet.

                I've run the two tests, but only at system level. Can't seem to make them run at user level. Not certain how to, tbh.

                 

                And I'm still stuck at 8.1.5, unable to upgrade through the most recent two patches.

                 

                Any further ideas?

                 

                Thanks!

                • 5. Re: Acrobat Professional 8.1.6 patch problem
                  ComProces

                  I have exact the same problem you have. Reinstalled Acrobat 8.1 from dvd, installed the patches up to 8.1.5 and then 8.1.6. suddenly claims that something has been changed in in Acrobat. Well, I didn't do it! After each update I started Acrobat to check the version and then closed it again without doing something. Have you found a solution for this problem?

                  • 6. Re: Acrobat Professional 8.1.6 patch problem
                    Phillip M Jones Community Member

                    AppleJack 1.5.x (x means a number) now supports Leopard (OSX.5.8), not Snow Leopard (OSX.6)

                    • 7. Re: Acrobat Professional 8.1.6 patch problem
                      ComProces Community Member

                      Thanks for your reply Phillip, I appreciate it.

                       

                      Unfortunately I do use 10.6 so Applejack is noi an option. But even so, it seems strange that there is no solution in the normal updates.

                      • 8. Re: Acrobat Professional 8.1.6 patch problem
                        BagpussLondon Community Member

                        Hello,

                        alas, no, I've got no further than you on this one. I agree, it seems crazy that even with a brand new installation, one's left dangling like this. Can't move forward at all!

                        Please post again if you have any luck :-)

                        • 9. Re: Acrobat Professional 8.1.6 patch problem
                          ComProces Community Member

                          Thanks. I guess the chances of Adobe solving our problem are about nil

                          • 10. Re: Acrobat Professional 8.1.6 patch problem
                            r_cwalker

                            There is an issue when going from 8.1.4/8.1.5 to 8.1.6.

                             

                            Adobe says you can install from 8.1.3 to 8.1.6 to prevent this problem.

                             

                            http://kb2.adobe.com/cps/491/cpsid_49167.html

                             

                             

                            Use the updater to get to version 8.1.3 and then go download the update file for 8.1.6.

                            • 11. Re: Acrobat Professional 8.1.6 patch problem
                              BagpussLondon Community Member

                              Hello, thanks for your input!

                               

                              I note that the second paragraph begins "The Windows® update includes.....".

                               

                              Do you think this also applies to the Apple version? If you're confident, I might have a go! Though if it means uninstalling the whole thing and going through three updates before drawing a blank, I might give it a miss.

                               

                              The update page for 8.1.6 doesn't say one can go from 8.1.3 to 8.1.6:

                              http://www.adobe.com/support/downloads/detail.jsp?ftpID=4503

                              "This update can be applied to Adobe Acrobat versions 8.1.5. To determine  which version of Adobe Acrobat you have currently installed, choose  Acrobat> About Acrobat. The version number appears in the upper left  corner below the Acrobat logo. 

                              Users with version 8.1.5 can upgrade to 8.1.6 by downloading and  installing the DMG file
                              .

                              Users with version 8.1.4 should first upgrade to 8.1.5 before  applying this update.
                              "

                               

                              How confident are you that going from 8.1.3 to 8.1.6 on the Mac will work? Have you had success? I'd be extremely happy if you could say you are and have

                               

                              Much appreciate you keeping the hope alive. I'm keeping my fingers crossed, especially as I now realise I'm stuck on 8.1.5 and Adobe have since released five further updates!

                              • 12. Re: Acrobat Professional 8.1.6 patch problem
                                Larry G. Schneider MVP

                                I've had the same problem with trying to update beyond 8.1.5. Always the same error message about the application being modified so the installer can't work. My own thought is that it is the OS10.5.8 update which broke the chain.

                                • 13. Re: Acrobat Professional 8.1.6 patch problem
                                  ComProces Community Member

                                  This answer seems to apply to the Windows version so I haven't tried it. Anybody did? There was en customer satisfaction enquiry on the site so I used that to inform them of this problem (again).

                                  • 14. Re: Acrobat Professional 8.1.6 patch problem
                                    r_cwalker Community Member

                                    I have only tried this on Windows, but doing a little digging I believe there is a way to get the updates to work for Mac.

                                     

                                    Please read through the logic below.  All links are for adobe products and I am not trying to get you to download any third party application to fix this issue.

                                     

                                    Looking at the Windows 8.1.6 update page it does have a Note stating that you can apply the update to 8.1.3, 8.1.4, or 8.1.5

                                    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4487

                                     

                                    Looking at the Mac 8.1.6 update page it says that you can only apply the update to 8.1.5

                                    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4503

                                     

                                     

                                    However, in the first paragraph there is a link to Release Notes.  If you click the link from either page it goes to the same update.

                                    http://kb2.adobe.com/cps/491/cpsid_49167.html (Reposted from my last post)

                                     

                                    If you look in the Document details to the right it has a list of OS the update is for and Mac is listed there.  Also if you scroll down the page it shows Mac info.

                                     

                                    Finally take a look at the 3rd paragraph of the release notes:

                                     

                                    "Adobe Acrobat or Reader 8.1.6 cannot be applied to a 8.1.4 or 8.1.5 AIP or a system where the application was installed using a 8.1.4 or 8.1.5 AIP.  If the system was updated to 8.1.4 or 8.1.5 by running a patch  then running the 8.1.6 patch will cause the system to be successfully updated."


                                    When you have Acrobat automatically update your product, or manually start the update checker, they have to use the Updater.api. 

                                    From the first sentence they state that if you used the API to install 8.1.4 or 8.1.5 than 8.1.6 can't be applied.

                                    The second sentence is saying if you didn't use the API for update 8.1.4 and 8.1.5 you can update to 8.1.6.

                                     

                                    For windows I was able to go from 8.1.3 to 8.1.6 without any issues.  For Mac it looks you can't skip over any updates.

                                     

                                     

                                    For Mac I would go to the update download page and manually download the updates for 8.1.3, 8.1.4, 8.1.5, 8.1.6 and than install them without using the update feature in Acrobat.  Here is the link for the Mac updates  http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh

                                     

                                     

                                    After you get done with 8.1.6 you should be able to use the API updater again or you may just want to install them individually.

                                     

                                    Let us know what happens if you try it.

                                    • 15. Re: Acrobat Professional 8.1.6 patch problem
                                      BagpussLondon Community Member

                                      Ahh, alas that's what I've already tried - twice! I've even tried it on another Mac and had the same problem. In my downloads folder, I still have all the .dmg downloads of AcroProUpd from 811 to 820 - I've tried the lot!

                                      There must be some way to make it work though, right? Surely not every single Mac user with Acrobat Pro 8 is still stuck on 8.1.5??

                                      Then again, it is Adobe.....

                                      • 16. Re: Acrobat Professional 8.1.6 patch problem
                                        r_cwalker Community Member

                                        While I'm not a Mac person I do have Snow Leopard installed at home.

                                         

                                        I will give the install a shot Wed or Thursday evening and let you know what happens.

                                        • 17. Re: Acrobat Professional 8.1.6 patch problem
                                          BagpussLondon Community Member

                                          That would be much appreciated, it would be good to know if it's a replicatable problem.

                                          To re-cap: Acrobat Professional installed from disk, then updated incrementally using the downloaded patches got stuck going to 8.1.6.

                                          Thank you!

                                          • 18. Re: Acrobat Professional 8.1.6 patch problem
                                            r_cwalker Community Member

                                            Sorry for the delay on getting this tested.

                                             

                                            So I was able to go from a fresh install of Acrobat Pro v 8.0 to v 8.2.2 on a Mac.

                                             

                                            I have Mac OS X Snow Leopard (10.6.2) installed on an intel based machine. 

                                            My Mac version of Acrobat 8 is a download and not from a DVD.

                                            Acrobat 8 has never been installed since reinstalling the OS on a new Hard Drive.

                                             

                                            This is where I downloaded all the updates

                                            http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Macintosh

                                             

                                            Since I have an English version of the software my main goal was to get the English friendly updates.

                                            No updates were downloaded using the Acrobat Updater since this seems to cause issues with installing v8.1.6.

                                            After installing each update Acrobat was launched and the About information was checked to confirm the update.

                                            After installing the last update the Acrobat Updater was used to confirm all updates were applied.

                                             

                                            All updates below installed without any errors.

                                             

                                            VersionLangSizeDate CreatedNotes
                                            8.1.0English, F, G, and J31.3 MB06/05/2007Bottom choice of the 3
                                            8.1.1Multiple1.9 MB10/22/2007Only choice
                                            8.1.2Multiple5.5 MB02/06/2008Bottom choice.  DID NOT install the Security Update
                                            8.1.3Multiple32 MB11/04/2008Only choice
                                            8.1.4Multiple10.9 MB03/18/2009Bottom choice of the 3.  This one had English listed.
                                            8.1.5Multiple3652 KB05/12/2009Only choice
                                            8.1.6Multiple2.77 MB06/09/2009Only choice
                                            8.1.7Multiple31.96 MB10/13/2009Only choice
                                            8.2.0Multiple12.1 MB01/12/2010Only choice
                                            8.2.1Multiple8.88 MB02/16/2010Only choice
                                            8.2.2Multiple28.8 MB04/13/2010Only choice

                                             

                                             

                                            Hope this helps.

                                            • 19. Re: Acrobat Professional 8.1.6 patch problem
                                              r_cwalker Community Member

                                              After doing the install above I uninstalled Acrobat and reinstalled it.

                                               

                                              This time I used the Updater and was able to go from 8.0 to 8.2.2

                                               

                                              The Updater software was updated first.

                                               

                                              Than the updates went in this order

                                              8.0 (my install)

                                              8.1.3 (70.7 MB)

                                              8.1.4 (21.5 MB)

                                              8.1.5 (3.6 MB)

                                              8.1.6 (2.7 MB)

                                              8.1.7 (32 MB)

                                              8.2.2 (?? MB)

                                               

                                               

                                              There were no errors on any of the installs and Acrobat opened without any problems after each update.

                                              • 20. Re: Acrobat Professional 8.1.6 patch problem
                                                daco53

                                                I have Acrobat Professional 8.1 (received bundled with a Fujitsu scanner) which installed on OS X 10.6.3 from the original disk, but crashes immediately. Do I understand correctly that to work with Snow Leopard I must update to Acrobat 8.2, and to do this must start from 8.0? If that's the case, how/where can I download a copy of 8.0?  It doesn't appear to be available on Adobe's web site, and I have been unable to find any other source.

                                                • 21. Re: Acrobat Professional 8.1.6 patch problem
                                                  ComProces Community Member

                                                  This treat is about us being unable to upgrade past 8.1.5, your question is somewhat different but I'll try to answer it.

                                                   

                                                  You're scanner wil work with the original 8.1 disks under Snow Leopard, these upgrades are there to fix bugs but I haven't had any problems running 8.1 like it is. Just like you my copy came with a Fujitsu scanner and I currently use 8.1.5. You do need the original 8.1 disk to start with, so if yours do not work you need to have them replaced by good ones. Adobe, I guess understandably, does not offer full versions for download from their site for free.

                                                   

                                                  You probably have to find out first if your problem is about damaged disks or an incompatibility with your current 10.6 setup.

                                                  • 22. Re: Acrobat Professional 8.1.6 patch problem
                                                    daco53 Community Member

                                                    Sorry for the delay replying.

                                                     

                                                    After some fits and starts I have now been able to update Acrobat to 8.2.2 installing each patch from 8.1 on. The problem was not a damaged disk (Fujitsu provided me with another complete copy of 8.1), but presumably a Snow Leopard incompatability.

                                                     

                                                    Thanks for your help.

                                                    • 23. Re: Acrobat Professional 8.1.6 patch problem
                                                      ericb007man Community Member

                                                      Thanks that really helped for my 10.6.4 MacBookPro.    I hope it will work on my 10.5.8 MacPro.

                                                      • 24. Re: Acrobat Professional 8.1.6 patch problem
                                                        Josef Klus

                                                        Has anyone else tried this 8.0 to 8.2.2 update workaround with success, to avoid the 8.1.6 Patch problem?

                                                         

                                                        CS3 Mac on Snow Leopard is so temperamental, I cannot even now uninstall my 8.1.5 version back to 8.0 to try the above suggestion.

                                                         

                                                        Just need to know if others have gotten past 8.1.5 before I invest the effort...

                                                         

                                                        Thanks,

                                                        Josef

                                                        • 25. Re: Acrobat Professional 8.1.6 patch problem
                                                          widowjack

                                                          Got it! At least for me, installing on a clean OS 10.4.11. I used the original Adobe Design Suite Premium CS3 image to repair my Acrobat install back to 8.0 and started the incremental backups one by one, with two differences:

                                                           

                                                          (1) There was an 8.1.2 Security patch that I skipped. I DID install the straight 8.1.2 update (after 8.1 and 8.1.1 yadayada) and then 8.1.3.

                                                          (2) I downloaded the third of the three 8.1.4 updaters - it's only listed as Acrobat but when you download, you'll see it's Acrobat Pro. The original 8.1.4 I had downloaded came down as "AcroProUpd814_all_me.dmg" but the third (mis-named) came down as "AcroProUpd814_all.dmg". Hey Adobe, somebody go label these correctly so the rest of us don't repeat!

                                                           

                                                          After that I continued on with the incremental updates and everything went through, including 8.1.6.

                                                           

                                                          Hope this helps for the rest of you!

                                                          -Nora

                                                          • 26. Re: Acrobat Professional 8.1.6 patch problem
                                                            Josef Klus Community Member

                                                            Thanks, Nora.

                                                             

                                                            I wrestled with that last 8.1.6 patch failure for years. (A clean OS install didn't seem worth the effort.) Then, I had to upgrade CS for work, purchasing 10.x--making the patch a moot point now.

                                                             

                                                            Hope you advice helps others.

                                                             

                                                            Best,

                                                            Josef

                                                            JOSEF S. KLUS

                                                            (310) 313-3010 • 12080 Lamanda St. No. 4, LA CA 90066

                                                            • 27. Re: Acrobat Professional 8.1.6 patch problem
                                                              Mathias Dubois Community Member

                                                              Thank you, Nora. I will try this.

                                                               

                                                              Dear Adobe. I used to love you but now all that is left is anger. I mean seriously: do you guys really think our job is forum research, try and error attempts at solving software and update issues, applying patches manually, etc, etc. ?

                                                              We pay big money for this software to work while our customers pay us for the products we deliver, not for spending heurs, days, weeks trying to figure out what is wrong with our software!

                                                              • 28. Re: Acrobat Professional 8.1.6 patch problem
                                                                GoGiants2013

                                                                The problem is caused by the Adobe PDFViewer Safari plug-in.

                                                                 

                                                                I had the same problem -- not being able to complete update 8.1.6 -- when I tried to install Adobe Acrobat Professional 8 on my MacBook Air running Mountain Lion 10.8.  I started with a DVD with 8.1.0 that came with my Fujitsu ScanSnap S510M.

                                                                 

                                                                By lots of trial and error, I discovered that you need to trash Adobe PDFViewer Safair plug-in.

                                                                 

                                                                The process:

                                                                 

                                                                1.  Trash Adobe PDFViewer Safari plug-in from the folder [HD]/Library/Internet Plugins.

                                                                2.  Re-install Adobe Acrobat Professional 8.x from the DVD.  You will get a dialog box suggesting that you install Adobe PDFViewer plug-in. Uncheck the box and click on Continue.

                                                                3.  Download the sequence of updates from 8.x through 8.3.1.

                                                                4.  Install the updates in sequence starting with the first after version 8.x on the DVD.  Many of them will display the

                                                                dialog box suggesting that you install Adobe PDFViewer plug-in. Uncheck the box and click on Continue.

                                                                 

                                                                After you have installed update 8.3.1, launch Adobe Acrobat Professional 8.3.1.

                                                                 

                                                                In Mountain Lion 10.8.x you'll get a display of the Mac OS 9 black-and-white wrist watch!  Just move the pointer to the menu bar and select the command you want.  Everything will be fine.

                                                                 

                                                                It is really lame that Adobe requires us to install a sequence of 17 +/-  updates in order to install Acrobat Professional 8 and bring it up to date on a new machine.