1 Reply Latest reply: Oct 9, 2011 5:21 PM by Bill Hunt RSS

    Will not import AC3

    schlossd Community Member

      I've seach the forums about this issue and I know there is alot of discussion however I have still not found a specific solution.  I have CS5.5 encore and when importing files that have audio in AC3 format Encore says "The sofware that's used to decode the media is not available on this system.  Installng the correct decoders for the files you are working iwth may help to correct the problem".  Am I missing something on the install?  Is there a solution for this?  My files are ecoded with Sorenson Squeeze 7 and it appears the audio on each preset is AC3. 

        • 1. Re: Will not import AC3
          Bill Hunt CommunityMVP

          There are several "flavors" of AC3. Encore should Import all AC3's, that are 100% DVD-compliant, with the Dolby Digital settings.

           

          Unless something has smurfed your DD AC3 CODEC, it is most likely that Sorenson Squeeze, with the settings used, is not creating DD AC3 files. I would Export a DD AC3 from PrPro, and then Import that into Encore as a test. If that Imports fine, then you know the CODEC is intact, and would then explore Sorenson, to see exactly what its settings are. I do not use Sorenson, so cannot tell you anything about that program's settings, but know that Jeff Bellune, our tireless MOD here, does use it, so should be able to discuss the exact settings there.

           

          Let us know how the test goes, and by then, Jeff will likely drop by with some tips.

           

          Good luck,

           

          Hunt