Flash Player partial installation - help, please!

[Malpitts]

Hi Everyone -

Can anyone please help with this? Last week I attempted to install Flash Player 10.3.181 (I think that is the tree). All went well until a message came up stating that Settings Manager was still open and that I should close it and try again. At this point a partially installed file was left on my PC. The partial install won't run, and it has overwritten the earlier version. It's a secure file, and it won't allow me to delete it. I've tried using Unlocker, and that won't work either. I can't get to Settings Manager because that needs Flash Player. Further attempts to download result in the same loop taking place - frustrating is a polite way of putting it! I'm running Windows 7 64-bit and Internet Explorer 8. I've just tried downloading version 11, and that gives exactly the same error. Has anyone else come across this problem?

[pwillener]

Go to http://forums.adobe.com/thread/909550 and download

• the 64-bit uninstaller
• the 64-bit installer(s)

then close all browser windows and run the downloaded uninstaller, followed by the installer(s).

[Malpitts]

Hi -

Thanks for that! It works in that the 64-bit uninstaller gets rid of the partial download. I can then re-install Flash Player, but only if I select an older version. Version 11 and the one before it both install partially, then give the Settings Manager message. Could this be something to do with IE?

[pwillener]

What is the exact message you are getting?  Is it about FlashPlayerCPLApp.cpl ?

If so, try to delete it from C:\Windows\syswow64 - if necessary, use Unlocker.